INSPYER LIGHTING Reviews

Name: INSPYER LIGHTING
Address: 6 The Oakleys, High Wych Road, High Wych, Herefordshire
Rating: 4.76

4.8 Rating 607 Reviews

94 %

of reviewers recommend INSPYER LIGHTING

4.8

Based on 607 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992252900

Email:

info@inspyerlighting.co.uk

Location:

6 The Oakleys,
High Wych Road,
High Wych
Herefordshire
CM21 0DU

INSPYER LIGHTING 5 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

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“The staff I was in contact with were both quite exceptional. Clare and Lous. Both friendly , professional and very helpful. I do intend to place another order for Buster and Punch products very soon and hope the girls will help me once again”

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Posted 10 months ago

Thanks you Mick, we're really glad you were happy with the service.

Posted 10 months ago

“Bulbs didn’t work with my new dimmers. The spec on the website required me to follow a link to the Tala site, which I didn’t do, but I did think Inspyer should include the requirement for a modern dimmer driver on their own site. Bit of a faff and expense sending the bulbs back, but a refund was forthcoming quickly.”

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Posted 10 months ago

Hi Tim, Thank you for your review and I am sorry the lights didn't work with your dimmers. We will review and try to improve the accessibility of the dimming information for these products. I am glad though, that you found the rest of the experience - the ordering process, the price, quick delivery within 4 days of the order, our immediate response to your issue, the timely processing of the refund and the all round customer service, of a 4 star standard. If you would like to discuss any aspect of this further please contact us via email at info@inspyerlighting.co.uk

Posted 9 months ago

“Good quality product and device. We’ll use this company again.”

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Posted 10 months ago

Thanks, we're really glad you were happy with the purchase.

Posted 10 months ago

“Good communication, and super fast delivery, would highly recommend this company.”

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Posted 10 months ago

Thanks, we're really glad you were happy with the service..

Posted 10 months ago

“I was impressed by the care and the excellent customer service provided. Carols was simply excellent!”

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Posted 11 months ago

“Customer service very responsive”

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Posted 11 months ago

“Every lamp and light I buy from Inspyer is a delight From the purchase to the delivery; easy ordering, helpful service team and careful deliveries Thank you”

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Posted 11 months ago

“Dealt with Lois very professional a credit to the company”

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Posted 1 year ago

“Item received, one buld was faulty due to manufacture... company arranged replacement very smooth. So 5 star service for problem solving.”

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Posted 1 year ago

“The product is good and happy with the purchase process”

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Posted 1 year ago

“I am very satisfied with my purchase. Inspyerlighting is an easy to use website with clear description of the items and at a competitive price. Ordering and payment was easy and secure and the packaging was excellent to prevent any damage to the goods bought. Delivery was prompt and without any issues.”

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Posted 1 year ago

“I purchased 2 large pendant lights, they looked quite plastic and the size was wrong. I had to return them at great expense in courier fees. It was difficult to find a courier that would readily transport such a large item. Whilst INSPYER LIGHTING offered free delivery there is no facility for return. Even if they did a return label and the customer paid for the process would be more user friendly. I have learnt the lesson paying 200quid courier fees . In future I will check the return policy before purchasing”

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Posted 1 year ago

Hi Inga, We're sorry that you weren't happy with our returns policy. Sadly it would be impossible for us to offer you the lights with free returns as well as the free delivery and the 20% discount (£600 in the case of your order). In order to offer such significant reductions we do have to charge for 'change of mind' returns I'm afraid and we do try to make this clear in our FAQ section and our terms of business. I understand our customer service team did provide you with different recommendations for the cheapest way to return the lights to us (including the website of our recommended parcel broker that sources the cheapest quotes) along with all of the weight and dimension information you required to send the lights back. We hope this helped. We're also sorry you didn't like the size and look of the light, we do try and make sure that our website has all of the dimension information and technical details available for you so you can make sure that the size and materials are correct before you buy them, in the case of your items the size information was in the images, in the description text and in the technical specification sheet. However, we will take your comments on board and review how we can improve the returns processs. In the meantime, if you contact our returns team we'd be happy to offer you a £50 credit note towards your costs as a gesture of goodwill.

Posted 1 year ago

“Great service!”

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Posted 1 year ago

“I have been so pleased to discover your site online having missed my favourite store on the high street -The London Lighting Centre, gone for some years now. Friendly and helpful service, following through our order. Thank you InSpyer Lighting.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Really helpful customer service. I wanted a specific delivery window of a couple of days and they were able to accommodate this. love the light!”

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Posted 1 year ago

“The lights were supposed to arrive in July and finally arrived in September. We had to chase up where these were instead of being kept informed by the delays.”

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Posted 1 year ago

Hi Christina, We are really sorry about the delay you had with these lights. I can see that part of your order was delivered on time but the other suffered unexpected delays. As our customer service team explained there was a production delay with one of the lights and this was slowed even further by the Spanish August shutdown, but clearly this is still a lot longer than the July date we expected. We also apologise that you had to chase for updates, sadly we didn't get updates on the delays from the manufacturer despite asking them multiple times and we have raised this with their management team. If you contact our customer services team at info@inspyerlighting.co.uk they would like to offer you a further discount from your order as a gesture of goodwill.

Posted 1 year ago

“Good pricing. Fast delivery.”

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Posted 1 year ago

“Great customer service. Would definately order again”

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Posted 1 year ago

“The fact that they are always prompt and courteous is wonderful!”

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Posted 1 year ago

INSPYER LIGHTING is rated 4.8 based on 607 reviews