INSPYER LIGHTING Reviews

Name: INSPYER LIGHTING
Address: 6 The Oakleys, High Wych Road, High Wych, Herefordshire
Rating: 4.76

4.8 Rating 607 Reviews

94 %

of reviewers recommend INSPYER LIGHTING

4.8

Based on 607 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992252900

Email:

info@inspyerlighting.co.uk

Location:

6 The Oakleys,
High Wych Road,
High Wych
Herefordshire
CM21 0DU

INSPYER LIGHTING 5 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous product, really good price, next day delivery! Can’t recommend these guys enough.”

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Posted 7 hours ago

“Excellent service”

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Posted 1 week ago

“Great communication from the team while waiting on the new floor lamp. When it did arrive at their warehouse I was out of the country and they arranged to have it delivered when I returned. Constant and clear communication about timing of everything was spot on. Really happy with the purchase and the support received while waiting for delivery of it.”

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Posted 1 week ago

“Delighted with there help”

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Posted 1 week ago

“Bought some Wall Lights to match some existing lights we have. Asked if a spare part could be supplied for the existing lights which we didn't buy from Inspyer "Unfortuantely we don't sell parts". Ordered parts from another company who couldn't have been more helpful. Guess who we will be buying the rest of the lights we need for our house refurbishment....”

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Posted 2 weeks ago

Dear David, We're sorry that you felt you received a 1 star service from our company. Sadly we can't provide every product and every service we would like to, even if we hadsignificantly increased capacity. For example, we don't do lighting installation, we don't do repairs, we don't sell novelty lights, we don't sell commercial street lights and we don't sell spare parts. As an online store we curate a collection of over 50,000 different lights and selling spare parts for them all would be an almost impossible task. We have chosen to focus on selling a broad selection of high quality lights, on an easy to navigate and highly informative website, with a smooth and intuitive purchase process, great customer service (for the purchase of those products), an efficient logistics service and a great after-sale service to deal with returns and issues with products that have been purchased from us. We note from your emails with our customer service team that the light you wanted the spare part for was 20 years old and not purchased from us. We politely expressed our concern that, even if we the manufacturer did make the light still and provided spares, then there was a significant chance that the part may have changed over the course of time (this is extremely common), and advised that you would be better to contact the manufacturer directly to ensure the spec was still the same and would therefore fit your light correctly. We maintain that this would be the best approach and we're sorry that this approach upset you. We also note that the lights you purchased from us were at a very competitive price and delivered to you within 2 weeks, far exceeding expectations of the 4-6 weeks delivery time we state on the website. Presumably you are also happy with the quality of the lights and all other aspects of using our company as we cannot see any other issues recorded on your customer or order record. A 1 star review on this basis seems somewht harsh, but that is entirely your choice. We do hope that you enjoy your new lights and we do hope that you successfully source the spare part for your other lamp. Best, The Inspyer Team

Posted 1 week ago

“Thank you for your prompt response. I appreciate the efficiency in handling matters, however, I kindly request that any potential delays be communicated in advance to allow for alternative arrangements and proper management of expectations. Despite the inconvenience caused by the delay, I intend to continue my patronage due to the high quality and stylish nature of your products. I trust that future transactions will be managed more effectively.”

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Posted 3 weeks ago

Dear Hilda, We are really sorry that you experienced a late delivery for your order. I have looked into your order and you are correct, the item was scheduled to be delivered within 1-2 weeks and it was in fact delivered the following week. Unfortunately we do sometimes experience delays that are outside of our control, and in this instance the manufacturer was late shipping to us which impacted your order. There was also a discrepency in the light temperature of the light that you ordered and we wanted to check this with you before shipping it out to you. Apologies for any inconvenience caused, we will endeavour to improve our service and communication on such matters.

Posted 3 weeks ago

“Quality lighting. Gorgeous navy lights. Arrived within 4-5 weeks”

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Posted 1 month ago

“Great online experience back up by great after sales service. Also great value for money. My go to place for lighting”

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Posted 1 month ago

“Helpful, prompt and professional.”

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Posted 1 month ago

“Highly recommend and great customer service.”

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Posted 1 month ago

“The product arrived in perfect condition and was delivered as detailed.”

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Posted 1 month ago

“Great company, very professional - we were constantly in touch as our lights were manufactured abroad and waiting time was long. Delivery from the company was very safe and quick, they are very flexible and halpful. I highly recommend this company.”

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Posted 1 month ago

“lois i dealt which at inspyer lighting was very helpful and nothing was to much trouble”

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Posted 1 month ago

“Excellent prices, great choice and helpful customer service.”

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Posted 1 month ago

“All good but (as warned) my lamp took ages to arrive.”

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Posted 1 month ago

“Great communication, quality packaging and a beautiful product.”

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Posted 1 month ago

“I've received a very good product in very good condition. Thanks!”

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Posted 2 months ago

“I ordered a product, which at the time stated 3-5 weeks delivery. After a few weeks I emailed the company for a delivery estimate. They said it was subject to 4-6 weeks delivery time and to wait. Having gone on holiday and still not received it 6 weeks later, I emailed again. The response seemed to indicate the item was never ordered, but they would request delivery. Should be with us in around a week. A full 9 weeks after ordering the item arrived. I opened to find the wrong colour item. I once again emailed the company. They apologised, they used the wrong order code. They arranged for collection of the item the next week, but said the right item would be subject to another 4-6 weeks delivery. I certainly hope it will take less than 9 weeks this time. Whilst they have been responsive to my messages, I would avoid if you can.”

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Posted 2 months ago

Dear Krista, We are really sorry that you had a 2-star experience with your order. I'm afraid that you experienced an extremely rare error from our team when making the original request with the manufacturer, as you said, we selected the wrong code in the system and you received the wrong colour and we whole heartedly aplogise for this. Regarding the initial delay, the product information clearly displays a 4-6 week delivery timescale but as we state in our FAQ's we cannot guarentee this because of factors outside of our control. In this instance your item was ordered next working day (I can assure you it had not been forgotten), but due to the Italian factory shutdown in August this delayed the shipping of your item to us, by the manufacturer, by just over 2 weeks. Again we apologise for the delay but it was out of our control. However, we totally understand you frustration and we hope to have the new correct lights delivered to you in the coming weeks. I will ask the customer services team to reach out and offer you a further discount, as a gesture of goodwill, for the inconvenience caused. When you finally receive the lights we hope you enjoy them as they really are beautiful. Best regards, The Inspyer Team

Posted 2 months ago

“Great service and communication, thank you.”

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Posted 2 months ago

“Competitive prices and fast delivery service. Came in over 15% cheaper than a number of other places”

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Posted 2 months ago

INSPYER LIGHTING is rated 4.8 based on 607 reviews