INSPYER LIGHTING Reviews

Name: INSPYER LIGHTING
Address: 6 The Oakleys, High Wych Road, High Wych, Herefordshire
Rating: 4.76

4.8 Rating 618 Reviews

95 %

of reviewers recommend INSPYER LIGHTING

4.8

Based on 618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992252900

Email:

info@inspyerlighting.co.uk

Location:

6 The Oakleys,
High Wych Road,
High Wych
Herefordshire
CM21 0DU

INSPYER LIGHTING 5 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful service from the two ladies that I have dealt with with. They ordered a non catalouge item for us, kept us informed on delivery. Gave free delivery. Would highly recommend.”

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Posted 2 days ago

“Great price, reasonable delivery time and as good as I’d hoped when received. Would order here again.”

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Posted 1 week ago

“I ordered a light switch, which had imperfections in the finish when i opened the box. I contacted Inspyer Lighting with pictures, they responed very quickly and resolved the issue with no fuss and a new one was sent out. This is only reason I didn't give five stars. The light switch is cool.”

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Posted 1 week ago

“Service very good (representative very responsive when I enquired whether delivery would be before Xmas). Product (the portable Tom Dixon "Melt" lamp) not so great - was bought to match the full size lamps, but very different colour temperature and no way to change that given the bulb is non-standard.”

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Posted 1 week ago

“The light was well packed on receipt and in excellent order and delivered within the timescales stated at the time of order. Website was easy to order from.”

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Posted 3 weeks ago

“Excellent service. Item arrived on time.”

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Posted 4 weeks ago

“Great lamp”

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Posted 1 month ago

“Great products and excellent communication”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Two of my three lights arrived without any issues and ahead of schedule. The other one was damaged and still waiting to know when I will get a replacement”

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Posted 1 month ago

Hi Clare, thanks for your review, and sorry that you had transit damage with one ouf your lights. I have checked with our after sales team and they have told me they are aware of the issue and are working hard to arrange a replacement from the manufacturer ASAP. We will let you knw as soon as we have further information. Thanks again.

Posted 1 month ago

“Great company and fantastic service.”

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Posted 1 month ago

“Good normal prices not sale prices, deliviered quickly and good communication via emails from order to delivery.”

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Posted 1 month ago

“Good service and wonderful product”

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Posted 1 month ago

“Fabulous product, really good price, next day delivery! Can’t recommend these guys enough.”

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Posted 1 month ago

“Excellent service”

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Posted 2 months ago

“Great communication from the team while waiting on the new floor lamp. When it did arrive at their warehouse I was out of the country and they arranged to have it delivered when I returned. Constant and clear communication about timing of everything was spot on. Really happy with the purchase and the support received while waiting for delivery of it.”

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Posted 2 months ago

“Delighted with there help”

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Posted 2 months ago

“Bought some Wall Lights to match some existing lights we have. Asked if a spare part could be supplied for the existing lights which we didn't buy from Inspyer "Unfortuantely we don't sell parts". Ordered parts from another company who couldn't have been more helpful. Guess who we will be buying the rest of the lights we need for our house refurbishment....”

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Posted 2 months ago

Dear David, We're sorry that you felt you received a 1 star service from our company. Sadly we can't provide every product and every service we would like to, even if we hadsignificantly increased capacity. For example, we don't do lighting installation, we don't do repairs, we don't sell novelty lights, we don't sell commercial street lights and we don't sell spare parts. As an online store we curate a collection of over 50,000 different lights and selling spare parts for them all would be an almost impossible task. We have chosen to focus on selling a broad selection of high quality lights, on an easy to navigate and highly informative website, with a smooth and intuitive purchase process, great customer service (for the purchase of those products), an efficient logistics service and a great after-sale service to deal with returns and issues with products that have been purchased from us. We note from your emails with our customer service team that the light you wanted the spare part for was 20 years old and not purchased from us. We politely expressed our concern that, even if we the manufacturer did make the light still and provided spares, then there was a significant chance that the part may have changed over the course of time (this is extremely common), and advised that you would be better to contact the manufacturer directly to ensure the spec was still the same and would therefore fit your light correctly. We maintain that this would be the best approach and we're sorry that this approach upset you. We also note that the lights you purchased from us were at a very competitive price and delivered to you within 2 weeks, far exceeding expectations of the 4-6 weeks delivery time we state on the website. Presumably you are also happy with the quality of the lights and all other aspects of using our company as we cannot see any other issues recorded on your customer or order record. A 1 star review on this basis seems somewht harsh, but that is entirely your choice. We do hope that you enjoy your new lights and we do hope that you successfully source the spare part for your other lamp. Best, The Inspyer Team

Posted 2 months ago

“Thank you for your prompt response. I appreciate the efficiency in handling matters, however, I kindly request that any potential delays be communicated in advance to allow for alternative arrangements and proper management of expectations. Despite the inconvenience caused by the delay, I intend to continue my patronage due to the high quality and stylish nature of your products. I trust that future transactions will be managed more effectively.”

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Posted 2 months ago

Dear Hilda, We are really sorry that you experienced a late delivery for your order. I have looked into your order and you are correct, the item was scheduled to be delivered within 1-2 weeks and it was in fact delivered the following week. Unfortunately we do sometimes experience delays that are outside of our control, and in this instance the manufacturer was late shipping to us which impacted your order. There was also a discrepency in the light temperature of the light that you ordered and we wanted to check this with you before shipping it out to you. Apologies for any inconvenience caused, we will endeavour to improve our service and communication on such matters.

Posted 2 months ago

“Great online experience back up by great after sales service. Also great value for money. My go to place for lighting”

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Posted 2 months ago

INSPYER LIGHTING is rated 4.8 based on 618 reviews