Innes Reviews

Name: Innes
Address: 11-13 The Square, East Yorkshire, 11-13 The Square, East Yorkshire, Hessle
Rating: 4.98

5.0 Rating 844 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square, East Yorkshire,
11-13 The Square, East Yorkshire
Hessle
HU13 0AF

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Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. Prompt dispatch of order.”

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Posted 8 years ago

“Excellent range of iconic products and product knowledge”

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Posted 8 years ago

“Really pleased with the kettle, customer service was excellent too- allowing a choice on delivery day and contact after to check it arrived and was happy.”

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Posted 8 years ago

“Great service from friendly and helpful people.”

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Posted 8 years ago

“The customer service was outstanding, being warm, considerate and efficient. I placed my order online, and I soon thereafter received a call regarding my shipping preferences. The lamp I purchased was packed extremely well, and it arrived exactly when requested. The price was also outstanding. All in, they've won me over, and even though I live in London, whenever I'm in the market for something they might have, I will check with Innes first, as my preference would be to give Innes my business. Such service and value is rare these days--and becoming more so! Well done and many thanks!”

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Posted 8 years ago

“x”

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Posted 8 years ago

“Very helpful , informative experience . Good stock of furniture . It was good to see the furniture in the home environment . We are very pleased with our purchase and will definitely return .”

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Posted 8 years ago

“it was a total delight to deal with Chris and the team. I am delighted to have found a company selling beautiful designer products who seem to really care about their customer service. Thank you and I will be back when ordering the products that you have. Suzi”

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Posted 8 years ago

“Excellent customer service. Very friendly attentive staff who ensured that the goods were safely delivered.”

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Posted 8 years ago

“I bought a pair of Louis Poulsen AJ 50 Outdoor Wall lamps. The customer service was excellent. I received several conformation emails together with a follow up phone call informing me of my order status. The items arrived on time as specified and were extremely well packaged protecting them during shipment. I also received a follow up email just to make sure that the items had been delivered safe and sound and there was no issues. The lights were also very competitively priced. Many thanks !”

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Posted 8 years ago

“Cutlery ordered late Saturday night, on lunch table Tuesday. Such excellent service, all queries answered helpfully. This is a truly excellent company and it was a pleasure trading with them. By the way the Georg Jensen Arne Jacobsen stainless steel cutlery is 100% amazing.”

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Posted 8 years ago

“Amazing experience once again. We use Innes as many times as we possibly can. Always that added personal touch, any problem or query answered whether its before or after delivery. Would always recommend to all.”

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Posted 8 years ago

“I can't thank you enough for such excellent customer service. As a customer there is always an element of faith ordering from a new unknown website. However, I was assured immediately after placing an order by two phone calls, prior and post delivery. I have never received such outstanding service and have consequently recommended the site to friends and colleagues.”

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Posted 8 years ago

“My first time buying from innes I have to say I'm super impressed service was first class as was delivery my Arne Jacobsen series 7 chair with white legs was superb was so impressed I mad another purchase highly recommend .”

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Posted 8 years ago

“Old fashioned personal service along with great prices and a website that makes shopping easy. Always my first port of call, when furniture shopping online, these days”

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Posted 8 years ago

“We've now bought several items from Innes. Their service is truly excellent. From start to finish. I've ordered via phone and have been delighted with the professional but friendly manner I was dealt with. Have ordered online and staff member called to ask when I'd like delivery. Then they called to check I was happy. I know of no other company offering this level of service. I recommend to everyone”

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Posted 8 years ago

“Such good, helpful - and friendly - service. Organised a tricky delivery of an expensive item for me with minimum fuss (I live in a remote location). Eames Lounger a very big Christmas success!”

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Posted 8 years ago

“Excellent customer service.”

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Posted 8 years ago

“Exceptional customer service. Despite only purchasing a mug at a relatively low cost, I was kept updated on every stage of the transaction, with personal phone calls from the seller to confirm the purchase and update on delivery progress. A level of service that is so difficult to find with online retailers these days, and it is greatly appreciated.”

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Posted 8 years ago

“I do not think I have received a more personal service from any other shop. They sent me my stuff immediately and checked twice if I have received them. Really impressed and I will shop from there again! Highly recommended!”

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Posted 8 years ago

Innes is rated 5.0 based on 844 reviews