Innes Reviews

Name: Innes
Address: 11-13 The Square, East Yorkshire, 11-13 The Square, East Yorkshire, Hessle
Rating: 4.98

5.0 Rating 842 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square, East Yorkshire,
11-13 The Square, East Yorkshire
Hessle
HU13 0AF

Write Your review

Tell us how Innes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 lovely items in the recent sale event: a Hay Peas rug and a Louis Poulsen Panthella portable lamp. I haven't put the rug out yet, but the lamp has been in use since I received it. I have a number of cordless lamps from a variety of different makers and this is by far the BEST one I've ever had. The light has 3 brightness settings: 10%, 50% and 100% - the 50% and upwards settings are very bright and it doesn't need recharging frequently. I'm very glad I got this and this is definitely one that I'd buy again.”

Helpful Report

Posted 3 years ago

“Came across Innes on Google whilst searching for stylish, leather, low-backed swivel chairs with olive green and terracotta colour options for the kitchen/dining area. Opted for olive green as complements my bifold doors. Really helpful on the phone, swatches were sent and I was kept in the loop whilst awaiting delivery of my B&B chairs and ottoman. Very pleased with them, extremely comfy and a real eye-catching addition to the room.”

Helpful Report

Posted 3 years ago

“Placed my first order with Innes for many String Furniture pieces recently - they had the cheapest prices available, including German stores and John Lewis. Even though I paid online, I was very impressed with the follow up phone call the next day to confirm the order, lead-time and delivery schedule. Placed another order a few days later, for in stock items - Innes organised what they had in stock, and sent it separately straight away, again with a call back to check everything was OK. Purchases arrived in perfect condition, well protected and well wrapped. Very happy customer, thank you!”

Helpful Report

Posted 3 years ago

“Terrific customer service. Innes go above and beyond. And the salad servers and saltcellar are gorgeous”

Helpful Report

Posted 3 years ago

“Fantastic customer service. Mr Innes helped us design the string furniture to fit our space. It was packaged very well. Nothing was missing, it went together like a dream. I would definitely recommend this company.”

Helpful Report

Posted 3 years ago

“The product is excellent quality and superb design. Staff have been very exceptionally helpful. My order arrived earlier than expected. So a fantastic experience overall.”

Helpful Report

Posted 3 years ago

“Excellent customer service with good communication keeping me up to date with my order, quick delivery.”

Helpful Report

Posted 3 years ago

“Great customer service from choosing the furniture to ordering it. Our furniture arrived in good time and communication was good. We love the Hay table and chairs.”

Helpful Report

Posted 3 years ago

“Excellent customer service. They always call the day after you place the order to thank you, then they confirm a delivery date. It's a seamless end to end service. I'd love to see them update their website to reflect their excellent service.”

Helpful Report

Posted 3 years ago

“Great advice & great service!”

Helpful Report

Posted 3 years ago

“I purchased a very competitively priced Hay office chair from Innes. I have been impressed by their outstanding customer service, accurate lead times (no mean feat at present) and good communication throughout. I wouldn’t hesitate to recommend them.”

Helpful Report

Posted 3 years ago

“Great service Lovely table”

Helpful Report

Posted 3 years ago

“Attentive staff. Good prices and range of products. Kept me informed of the progress of my order. Very pleased.”

Helpful Report

Posted 3 years ago

“I have made 4 purchases from Innes since the end of Lockdown 1 and I have been extremely happy each time. Their prices are competitive and I think their service stands them apart from the crowd. Innes will continue to be my ‘go to’ shop.”

Helpful Report

Posted 3 years ago

“Excellent seller. The item arrived neatly packaged the day I was told it would arrive.”

Helpful Report

Posted 3 years ago

“Attentive and efficient service. Kept in the loop about delivery and well packaged and safe goods sent.”

Helpful Report

Posted 3 years ago

“Excellent website and my order was easy. Just taken delivery and delighted with my Vitra doll.”

Helpful Report

Posted 3 years ago

“Purchased Eames DSR at a very good price which were delivered in time. Great communication and updates from customer service at Innes. I’m very happy with my purchase and will definitely return for my next purchase.”

Helpful Report

Posted 3 years ago

“It was a good process and it was helpful that David had the same sofa at home and knew exactly how many cushions for example. He was also able to provide objective information about the level of comfort. I hadn't realised that B&B Italia sold rugs.”

Helpful Report

Posted 3 years ago

“Super service really”

Helpful Report

Posted 3 years ago

Innes is rated 5.0 based on 842 reviews