Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was fine thank you but the future order for 10% off was dated 30/12/24 and it’s Feb 25 now . I am in the market for a new jacket so annoying . Will keep looking”

Helpful Report

Posted 3 weeks ago

Hi Gary, Thank you for your 4-star review of Infinity Motorcycles! The code NEWORDER1024 is still active and can be used on full RRP items in-store or online until the 30th of April 2025. We are working on getting updated vouchers that display the new expiration date. I apologise for any inconvenience this may cause. Thanks, Rhiann

Posted 3 weeks ago

“Great jacket at a great price. However, thanking me for spending £200 with a 10% off voucher that expired two months ago is not so great.”

Helpful Report

Posted 3 weeks ago

Hi Dean, Thank you for your 4-star review of Infinity Motorcycles! The code NEWORDER1024 is still active and can be used on full RRP items in-store or online until the 30th of April 2025. We are working on getting updated vouchers that display the new expiration date. I apologise for any inconvenience this may cause. Thanks, Rhiann

Posted 3 weeks ago

“Called in the York shop today to be served by Chris bought a helmet and jacket great help and advice on the fitments of them fab customer service great shopping experience will call again highly recommended Ken”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! I shall pass this over to Chris at our York store. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“A good, polite and responsive company to do business with, if you hadn’t have sent me the wrong item I would have given 5 stars.”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! I apologise that you received the incorrect item. Please email info@infinitymotorcycles.com or phone us on 0800 130 3377 to discuss this further. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Quick delivery of voucher”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“A gentleman called Lou in your warranties department was excellent. Having used DPD for my delivery they completely failed and wasted my time. Lou however rearranged the delivery through parcel force and I revived the goods as expected.”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! I shall pass this over to Lou! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Good communication, although wrong item sent, easy and free to return. Correct item ready to go upon receipt of wrong item. Communication great throughout.”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! I apologise that you received the incorrect item. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Very good, knowledgeable service from the guys in Southampton, Fantastic helpfull and freindly staff. Only taking 1 star off because parking at the Southampton branch is a nightmare. I've been by 2 more times but couldn't park so ended up at J&S to buy some gear, which is not ideal. I gave J&S 2 starts review and their parking is perfect. Tells you all you need to know about their service and Knowledge...”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“My order arrived on time and was well packaged”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Fantastic shop. When Tim for my first set of gear. Staff in the Norwich branch were very helpful and patient. Knew their stuff also!”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Kriega subframe straps arrived in reasonable time.”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Too soon to rate jacket although agreeing with reviews. Good service but would have liked a sooner delivery.”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Infinfty Motorcycles have a wide range of products and they always put the customer first.”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Always competitive and always a pleasure to deal with the staff at York 👍”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Good service from Infinity . Would have been 5 if they had not been let down by DPD . Not the first time DPD have let me down .”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Excellent choice in gear.. follow a lot of what they do on social media. Only down side to competitors was the slow delivery.”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Great product. Said next day delivery but took 6days. Saved my sulphate battery tho 👍🏼”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Overall excellent customer experience, especially Chiswick branch and on line. Had a slight glitch with Norwich shop back in Summer 2023 which I was hoping would have been resolved another way considering the amount of money I do spend with Infinity.”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Good service. Only giving a 4 becasue I received a DPD notification that the goods were on there way but this wasn't the case - it took another few days, so communication could have been better.”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“I purchased a Nolan Helmet that was delivered promptly. I thought it to be a little heavy (certainly heavier than my existing flip up helmet) and I couldn’t fit my sena comms because helmet was too thick that the bracket would not fit so decided to return the helmet. The return service (parcelforce) was very slow and parcelforce’s tracking system was useless (when it had eventually arrived back at Infinity, parcelforce was still showing it was still at their hub. I ordered another helmet (Caberg Duke Evo) and Infinity dispatched this promptly. I was very happy with this helmet and Infinity refunded me for the returned helmet promptly. I would have given 5* but drop one because of the carrier they used for returns.”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews