Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used Infinity for the first time to buy a new helmet. X-spirit-3 which was really well priced. I had an issue with the fit but the guys online sorted out the shoei custom fit but replacing the cheek pads so I received the same service I would have in store. The customer service I received was fantastic. Both the online sales manager I emailed and the lady in telephone sales I spoke to were both knowledgeable, helpful and most of all friendly. I will definitely check Inifinty before anyone else next time I’m after kit and will tell my friends about the good experience I had to and encourage them to try infinity motorcycles as well.”

Infinity Motorcycles 5 star review on 16th June 2023

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Posted 1 year ago

Thank you for your fantastic 5-star rating of Infinity Motorcycles, Iain! We appreciate that you selected Infinity for your first helmet purchase and were pleased to be able to provide assistance with the fit of your helmet. We are so glad to have earned your loyalty and will work hard to make sure that you always get the fantastic customer service experience you had this time. Thanks for being a terrific customer and recommending us to your friends!

Posted 1 year ago

“Adam at the Norwich store was very helpful assisting me to purchase two Arai Tour X4 Helmets . We ordered online and delivery was prompt with excellent communication .”

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Posted 1 year ago

Hi Vince, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Fantastic prices. Great delivery and overall great service. 👍”

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Posted 1 year ago

Hi Simon, Thank you for your lovely 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Fast shipping. Good prices. Loved thanks”

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Posted 1 year ago

Hi Nerijus, Thank you for your amazing 5-Star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Great purchase just what was needed A pleasure to do business 😀*****”

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Posted 1 year ago

Thank you so much, Andy, for your 5-star rating of Infinity Motorcycles! We really appreciate your loyalty and are so glad that your purchase was exactly what you needed. We look forward to seeing you again soon! Thanks, Danielle

Posted 1 year ago

“Helpful staff when ringing and very quick delivery.”

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Posted 1 year ago

Thank you for your lovely 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Item arrived well packaged and quickly”

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Posted 1 year ago

Thank you so much for your 5-star rating of Infinity Motorcycles! We are really glad to hear that the item arrived well-packaged and quickly. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Always helpful and honest with a good selection of gear”

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Posted 1 year ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Jamie in store couldn’t have been more helpful! Ordered various sizes, styles and brands in store then I got to choose what fitted and felt best! Can’t do that online. Great service!”

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Posted 1 year ago

Thank you for the 5-star rating of Infinity Motorcycles, Adam! We’re glad to hear that Jamie in-store was helpful and that you found the right fit for you. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Superb service from the boys at Farnborough - couldn't have been more helpful from choosing clothing for my other half, to fitting the Cardo system to both helmets. Even cleaned the helmets. Amazing! Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Infinity Motorcycles! We are delighted that you had such an excellent experience with our team at Farnborough and that our staff could help you choose the right clothing and fit the Cardo system. It's great to hear that they even took the time to clean the helmets for you! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Josh at Farnborough store was absolutely professional, helping with advices, choosing right product and proceeding with financial procedure. Highly satisfy, recommended to All!”

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Posted 1 year ago

Hi Sergey, Thank you for your amazing 5-star review of Infinity Motorcycles! I shall pass this onto our Farnborough team. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Placed an order at the weekend. It said when placing the order the delivery estimate was the 6th of June . I haven’t even had a confirmation email yet to say it’s been posted . In future I will go back to ordering from SPORTSBIKESHOP, they always deliver on time.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to tell us about your experience if Infinity Motorcycles. I apologise for your most recent experience with Infinity Motorcycles. I shall pass this on to our Logistics department so we are able to improve our services. Thanks, Danielle

Posted 1 year ago

“Not sure if this is a scam site, i placed an order on Saturday 3rd June, payment has been taken out of my account, but have not received any email confirmation and can’t see my order details on the website either, tried to call during opening hours and voice recording says they are closed, if i don’t hear back, it seems I’ve lost £170. Not happy,”

Helpful Report

Posted 1 year ago

Hi, Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced with your recent order on our website. We understand your frustration and would like to assure you that we are here to help resolve this issue. Firstly, we apologize for the delay in sending your confirmation email. Our system experienced some technical difficulties over the weekend, which resulted in a delay in generating and sending order confirmation emails. However, upon reviewing your account, we can confirm that a confirmation email has indeed been sent to the email address associated with your order. We apologize for any confusion caused by the inability to view your order details on our website. Rest assured, our technical team is actively working to resolve this issue, and we appreciate your patience while we address it. Regarding your attempts to contact us via phone during our opening hours, we apologise for the inconvenience you faced. However, we are actively taking steps to rectify this situation and ensure that our customers can reach us promptly. We want to assure you that your payment has been successfully processed, and your order has been received. In case you have any further questions or concerns, we encourage you to reach out to our customer support team directly via email at info@infinitymotorcycles.com or by phone at 0800 130 3377. Our dedicated team will be more than happy to assist you with any inquiries and provide you with the necessary updates on your order. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience as we work to resolve these issues promptly. Thanks, Danielle

Posted 1 year ago

“Great communication & a great service as always from the Infinity guys.”

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Posted 1 year ago

Thank you so much, Andy, for the 5-star review! We really appreciate your loyalty, and it's great to know that you've had such great communication and service from the Infinity guys. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“I went online to order ‘online’ gift vouchers. What an absolute rigmarole, I’ve no idea if I have them or not, where they are or where they’ve been sent to??? I put in an email address expecting them to be instantly available. I was directed to some page that offered them to be ‘available in store’ or ‘sent to me’. I selected the sent to me option (why would anyone want to collect ONLINE vouchers in store????) and was met with a message saying it may take two days 😫. I’m none the wiser.”

Helpful Report

Posted 1 year ago

Hi, Apologies for your most recent experience with Infinity Motorcycles, I have looked into this and can see that these E-vouchers were sent to you directly after purchasing. Please email info@infinitymotorcycles.com or phone us on 0800 130 3377 so we are able to resolve this issue. Thanks, Danielle

Posted 1 year ago

“Great service, competitive prices & quick delivery. Would recommend.”

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Posted 1 year ago

Thanks for the 5-star rating Tom! We really appreciate your ongoing support and kind words. It is always wonderful to receive feedback and to know that we are supplying great service, competitive prices & quick delivery. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“No contact whatsoever regarding a guarantee claim for failed items.”

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Posted 1 year ago

Thanks for your feedback regarding your experience at Infinity Motorcycles. We truly appreciate that you took the time to provide us with this information. If you would like to discuss this further, please do not hesitate to contact us through email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 1 year ago

“Good service, but had to wait as item was out of stock”

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Posted 1 year ago

Thank you, Jason, for rating Infinity Motorcycles four stars! We apologize for the inconvenience of having to wait as the item was out of stock. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“absolute joke of a service, looks like there is a similar trend the past few months reading reviews. 5 stars reviews? not sure where that comes from because I have had 0.5 star experience. 1st visor and pinlock arrived late. 2nd wrong items received, 3rd correct item never arrived, asked for updates and the possibility of a partial refund due to poor service. gave full refund and cancelled order. sounds to me they had no intentions of ever sending the order and dragged me along. take it for me spend the extra 5 pound and support your local guys.”

Helpful Report

Posted 1 year ago

Hi Dale, Thank you for sharing your feedback about your recent experience with Infinity Motorcycles. We sincerely apologize for the series of errors that occurred with your order. We take full responsibility for these mistakes and acknowledge that they should not have happened. Our team is constantly working to improve our processes and minimize such occurrences in the future. In light of the multiple issues you encountered, we made the decision to provide a full refund and cancel your order. This was not intended to give the impression of a lack of intention to fulfill your order; rather, it was an effort to rectify the situation promptly and avoid any further inconvenience. We understand your frustration and disappointment, and we genuinely appreciate your feedback. We are committed to learning from this experience and taking corrective measures to ensure that incidents like this are not repeated. Our customers are our top priority, and we strive to provide a positive and reliable shopping experience. Thanks, Danielle

Posted 1 year ago

“These guys were nothing but helpful from start to finish. Even though i had to return items that didn't fit, getting the correct size was no problem!”

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Posted 1 year ago

Hi Andy, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews