Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the efficiency of service and the helpful staff when I phoned. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Infinity Motorcycles. We are delighted to know that our efficiency of service and helpful staff left a great impression on you. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Delivered quicker than specified date very pleased”

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Posted 1 year ago

Hi Amanda, Thank you for leaving a lovely 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“super fast quick delivery fantastic item”

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Posted 1 year ago

Hi Brian, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Excellent bit of kit at very good price, well pleased. Thanks.”

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Posted 1 year ago

Thank you for your 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“My parcel wasn't delivered as I was on holiday and a note was left by the courier to advise that the parcel was being returned to Infinity. The staff at Infinity Motorcycles were very helpful and a replacement item was delivered very quickly which was much appreciated. I would use Infinity again, without a doubt.”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“First-class service was provided by Infinity Motorcycles. Items were delivered promptly the next day by DPD. I needed to change the trousers for a smaller size and rather than arranging for them to be returned, I travelled to the Norwich branch which had a smaller size in stock. Special thanks to Adam S at the branch who kindly helped me out with swapping out my Richa Cyclone Trousers for a smaller size. Excellent all round service and highly recommend a visit to your local Infinity Store, you won't be disappointed.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating, Jeff! We really appreciate your continued loyalty to Infinity Motorcycles, and we are so glad to hear that we provided you with first-class service and that you had an excellent overall experience. We really appreciate your kind words and recommendation. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Simply the best. Have bought many items from infinity motorcycles online. There are no problems with ordering items and sending them back and ordering different sizes/styles. Would highly recommend. 5 stars”

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Posted 1 year ago

Hi Kaz, Thank you for your amazing 5-star review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Delivery could be a little faster but other than that I’m very happy with the product”

Helpful Report

Posted 1 year ago

Hi Josh, Thank you for your lovely review of Infinity Motorcycles! I will pass this on to our logistics team to help improve our services. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Excellent service as usual form Infinity, with them honouring their price match deal and super quick delivery on two helmets.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Infinity Motorcycles! We're happy to hear that you received excellent service from us! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“I have a £30.00 voucher which when i went to use it today i found out it is now worthless since the vouchers are now only valid for 6 months. Some warning would have been appreciated.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for taking the time to leave a review of Infinity Motorcycles. Vouchers are only valid for six months, this should have been communicated to you when receiving this. I apologise that this was not the case. Our Club Infinity team are able to reissue unused vouchers if they exceed their expiry date and review these queries on a case-by-case basis. If you email club@infinitymotorcycles.com they will be able to look into this. Thanks, Danielle

Posted 1 year ago

“Knowledgable staff and good service”

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Posted 1 year ago

Hi, Thank you for leaving a lovely 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Excellent service and prompt delivery”

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Posted 1 year ago

Hi Tim, Thank you for your 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Still waiting for my order with no update”

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Posted 1 year ago

Hi Clare, I apologise for your most recent experience with Infinity Motorcycles. I will pass this on to our logistics team so they investigate this further. Thanks, Danielle

Posted 1 year ago

“Very easy to order n deal with - the couriers left item with neighbour but didn’t tell me - I phoned to query where item was as I received an email requesting service feedback from infinity. The young lady was really helpful and explained which neighbour had taken delivery in my absence - neighbour was in work and brought round later. Courier maybe should have pushed card through and advised ??”

Helpful Report

Posted 1 year ago

Thank you so much for providing a 5-star rating for Infinity Motorcycles! We are thrilled that you are a returning customer and that you had a great experience. We apologize for the inconvenience caused by the courier leaving the item with the neighbour without informing you. Our team is committed to providing exceptional customer service, and we're glad that one of our staff members were able to help you. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“I have made several orders to Infinity Motorcycles and on each occasion the service is very prompt. Will definitely use again.”

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Posted 1 year ago

Thank you so much for your 5-star rating! We really appreciate the fact that you have been a loyal repeat customer, and we are glad that you have consistently been pleased with our prompt services. We are pleased to have been able to provide you with quality service time and again, and we look forward to serving you again in the future. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Staff at the York branch are always helpful, knowledgeable and patient. The online service has been excellent, with speedy delivery and no quibble returns.”

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Posted 1 year ago

Hi Phil, Thank you for your lovely review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Excellent service at great prices and live the loyalty scheme”

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Posted 1 year ago

Hi Diane, Thank you for your amazing review of Infinity Motorcycles! We are pleased that you are taking advantage of our free loyalty scheme! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Pleasant helpful staff, plenty of decent kit and accessories available.”

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Posted 1 year ago

Hi Mark, Thank you for your wonderful review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Brilliant service”

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Posted 1 year ago

Hi, Thank you for your 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Good selection in store. Great service online too!”

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Posted 1 year ago

Hi Andy, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews