Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such slooooow delivery and no response to order update requests. What is the point of order tracking if the quoted delivery date is missed and you are just left in limbo wondering if the order will ever turn up? Poor service! Won’t be using again I’m afraid”

Helpful Report

Posted 3 years ago

“Shop won’t honour the online price. Bought gloves on Monday for £99.99 in the shop ( Belfast ) , wasn’t what I went in for , so I had no chance to compare them with anyone else , but to my surprise the same gloves in the same shop are online £20 cheaper, when I went back today ( Friday ) and mentioned it , I was told , nothing could be done . So what’s the best thing to do here , seems very unreasonable...”

Helpful Report

Posted 3 years ago

“*Complaint* Dear Infinity, after using a number of your stores and online shop I am now beginning to move elsewhere. Yesterday I purchased a new Arai from J & S after visiting my local store in Clapham first, and an Alpinestar Jacket from Superbike shop. (Bear in mind your store is 6 minutes from my house.) I had already ordered a new visor from yourselves, in stock to collect in Holborn. This morning I ride from Clapham to Holborn on the way to work and there is no visor. Apparently its coming from Norwich, I can collect at lunch. After two more calls I have been told there is no deliveries and it should be another day. Remember its 'green' and in stock in Holborn. I think whats the point? Is it an IT problem? Covid? or shall I just avoid all Infinity stores in future. Really frustrated and possibly a weekend of riding without a visor I could have purchased elsewhere if I had know.. Had to tell you, Kind Regards M”

Helpful Report

Posted 3 years ago

Hello M, We're very sorry you were disappointed with your recent experience shopping with us. We take your feedback seriously and seek every opportunity to improve our processes. In regards to Click & Collect purchases, we ask our customers to wait until they receive a "Ready to collect" notification email before visiting a store, as this will indicate that your order has been prepared and is ready for collection. And due to a shortage of stock of your visor, we only had one left in our inventory, which was at our Norwich store (the earliest our supplier will receive a restock is in 6 weeks time). This product needed to be transferred to the Holborn store for you to collect, which takes a couple days to organise and process. With this in consideration, we do understand your frustration and we apologise for this. I will relay your feedback to our logistics department in order to optimise our processes, but if you were to shop with us again, our customer service team will do whatever we can to ensure your happy with your experience. Kindest regards, Jonah

Posted 3 years ago

“Took ages to turn up.”

Helpful Report

Posted 3 years ago

Hello, I'm sorry you were unsatisfied with the delivery of your order. We estimated 3-5 working days for delivery, as we needed to order the product from our supplier before we dispatched from our warehouse. According to Parcelforce tracking, the parcel was delivered to you on the 5th working day, but I apologise if you had expected to receive this earlier. Your feedback will be relayed to our logistics team to ensure our processes are as fast and efficient as possible. Kind regards, Jonah

Posted 3 years ago

“Wrong item delivered, emailed to advise errors on website and no response, website still incorrect”

Helpful Report

Posted 3 years ago

Hi Peter, I'm sorry we did not respond to your initial email. We will email you momentarily to resolve your order and the incorrect information on our website. Kind regards, Jonah

Posted 3 years ago

“Motorcycle boots worn once and come apart messaged them but they wouldn’t do nothing about it.”

Helpful Report

Posted 3 years ago

“Visited Watford branch on 8th May 2021 to buy gloves for my wife, both the attendants ignored our existence in the shop! We parked our motorcycles in front of the shop and went all the way there to buy, not for time waste in window shopping! When enquired further details on a pair of gloves got a carless response on price and details! Very disappointed with the attitude and lack of enthusiasm of the team there! We will safely avoid this branch if we can in future.”

Helpful Report

Posted 3 years ago

Hi Ravi, I'm sorry you were unhappy with your recent visit to our Watford store. Our staff endeavour to do whatever we can to assist you, and to ensure you leave our stores satisfied. I have spoken with the Assistant Manager of the store and they have extended their apologies, and if you were to revisit, they would do the utmost to serve you. In the meantime, if need any further assistance, you can contact our online team on 0800 130 3377 or email info@infinitymotorcycles.com Kind regards, Jonah

Posted 3 years ago

“I ordered fork oil online on the day I wanted to pick it up as I needed it on that day. I traveled 20 mike's to pick it up from your warehouse in Camberley but was told they don't keep it at those premises. They guy was polite enough and apologised, but that didn't help and I was disappointed I traveled that distance expecting the oil to be there as I want informed when I bought it online.”

Helpful Report

Posted 3 years ago

Hello, I'm sorry your order was not ready at our Camberley store. We despatch a confirmation email at the time of your order, and we send a separate notification when your order is ready to collect. For some products, we need to order the item from our supplier before it is available for collection, so unfortunately I think you may have travelled to our store before the "Ready to Collect" email notification was sent. If you have any questions or queries on this, please do not hesitate to contact us. Kind regards, Jonah

Posted 3 years ago

“Tried saying I sent item back as not good”

Helpful Report

Posted 3 years ago

Hi Phil, I'm sorry you were unhappy with your helmet. I believe you have now sent this back to us and we have processed your refund. If there is anything else we can do for you, please do not hesitate to contact us. Kind regards, Jonah

Posted 3 years ago

“If I had received the item it would have been easier to write a review.”

Helpful Report

Posted 3 years ago

Hello, I'm sorry you have yet to receive your preorder. I can confirm that your trousers have just arrived at our warehouse, and they will be despatched for you to receive tomorrow. You will receive a follow-up email shortly with tracking information for your order. If you have any questions or queries, please do not hesitate to contact us again. Kind regards, Jonah

Posted 3 years ago

“I have returned two items to store nearly two weeks ago and have not yet received the refund. I cannot get through on the phone and have emailed twice with no response.”

Helpful Report

Posted 3 years ago

Hi Brett, I'm sorry you haven't received a refund yet. I will drop you an email regarding this in order to investigate your return. Kind regards, Jonah

Posted 3 years ago

“I made the order of the items online and then was called to be advised the items were out of stock. The website should have advised of this at the time I ordered”

Helpful Report

Posted 3 years ago

Hi Chris, I'm sorry for your recent experience shopping with us. We try to maintain total accuracy on our stock levels at all times, however, between the thousands of products we stock in our warehouse, 15 UK stores and at our suppliers, there are instances where a size or an item may be showing as in stock on our website but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide the items in your order and we sincerley apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Jonah

Posted 3 years ago

“Still waiting after 8 months for an order I placed. Now emails being ignored, have no idea what’s happening so shopping elsewhere now”

Helpful Report

Posted 3 years ago

Hello, I'm sorry you have not received your order. Due to the effects of COVID-19 in regards to manufacturing and shipping, the expected dates for some 2021 products were pushed back to later in the year. Can you please contact us on 0800 130 3377 or email info@infinitymotorcycles.com so we can look into your order? Kind regards, Jonah

Posted 3 years ago

“Terrible customer service. I went to the Clapham store to try some leather trousers only to find the staff annoyed by my questions, unhelpful, and with a "know it all" attitude. Never again”

Helpful Report

Posted 3 years ago

Hi Alessandro, I'm sorry for the delay in responding to your review, and I apologise that you were unhappy with your recent experience in our Clapham store. The aim of our sales staff is to endeavour to do whatever they can to assist you, but if you feel our staff were unhelpful in this regard, we apologise and will whatever we can to improve our services. I have forwarded your review to the manager of our Clapham store to ensure your feedback is addressed, but if you need any further assistance, you can contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 3 years ago

“The item purchased was not in stock and the money then needed to be refunded. The saving grace was that the customer service manager was very pleasant to deal with on the phone.”

Helpful Report

Posted 3 years ago

Hi Stuart, I'm sorry you were unhappy with your recent order with us. We try to maintain total accuracy on our stock levels at all times, however, between the thousands of products we stock in our warehouse, 15 UK stores and at our suppliers, there are instances where a size or an item may be showing as in stock on our website but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide one of the items in your order and we sincerely apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 3 years ago

“Asked about a genuine Shoei Glamster dark visor, was told you had them in stock, placed my order and a Bob Heath pattern visor without Pinlock turned up, checked your website and it shows a Genuine Shoei Glamster Pinlock dark visor, kept it because it's better than wearing sunglasses with a clear visor”

Helpful Report

Posted 3 years ago

Hi Gary, I'm sorry you were unhappy with your recent order with us. Our picking and packing team prepare hundreds of parcels daily and we try to be as accurate as possible, but from the sounds of things, you may have received the incorrect product; we apologise for this. If you were to let us know at the time that you received the wrong item, we would've been able to arrange a free return for you and dispatched the correct product to you as soon as possible. If there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Jonah

Posted 3 years ago

“Poor communication. Still awaiting a reply.”

Helpful Report

Posted 3 years ago

Hi Chris, I'm sorry you were unhappy with our customer services. My colleague Mike had responded back to your initial email 30 minutes after your enquiry, but I understand you may have missed this. We said that the Optimate 4 was likely to be unavailable until May but I believe you recently made an order for one and this was delivered to you in March. I hope you are happy with your order. If there is anything else I can help you with, please do get in touch on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 3 years ago

“List items as in stock online when in reality there not refunded in the end and shopped else where”

Helpful Report

Posted 3 years ago

Hi Joseph, I'm sorry for the delay in responding to your feedback, and that you were unhappy with your recent order with us. We try to maintain total accuracy on our stock levels at all times, however, between the thousands of products we stock in our warehouse, 15 UK stores and at our suppliers, there are instances where size or an item may be showing as in stock on our website, but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide one of the items in your order and we sincerely apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 3 years ago

“Wanted to buy with Klarna and pay over 3months. Thought I had done this correctly. Pointed out to Klarna and infinity. No apology no empathy, so no more custom from my thank you very much...”

Helpful Report

Posted 3 years ago

Hi Brian, I'm sorry you were unhappy with your recent order. I have spoken with my colleague with whom you previously spoke on the phone, and it's my understanding that you chose the incorrect payment method at the time of your order. This was not our mistake, as this is clearly communicated to you at the time of purchase and on the Klarna app, but we would have been able to cancel your order and so you could place it again using a different payment method. Unfortunately, once you chose that Finance payment method during checkout, the scheduled payment date for Pay in 30 days could not be changed. If there is anything else I can help you with, please do let us know. Kind regards, Jonah

Posted 3 years ago

“The online system does not let me use my vouchers feels like a pure skank”

Helpful Report

Posted 4 years ago

Hello, I'm sorry you had difficulty attempting to use your vouchers online. You may have entered in the voucher code incorrectly - if you contact us via 0800 130 3377 or email club@infinitymotorcycles.com, our online team can look into this for you. Kind regards, Jonah

Posted 4 years ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews