Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Cover for my bike still haven't received it because there saying it has been delivered and now not even replying to my emails but happy to keep my £30 what an outfit”

Helpful Report

Posted 4 years ago

Hello, I'm sorry you are experiencing issues with our courier services Parcelforce. I have spoken to my colleague, and he has informed me a Parcelforce claim has been raised to investigate your missing parcel. Unfortunately, this isn't something we can help you with directly, as your parcel was delivered, however if you contact the courier they can provide you further assistance to track your missing parcel: https://www.parcelforce.com/contact-us Kind regards, Jonah

Posted 4 years ago

“Spend almost £400 staff very unhelpful no customer care will never go back again.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry you are unhappy with the standard of service you received. We pride ourselves on our customer services and aftercare and want to do whatever we can to help. Did you shop with us online or in-store? If you contact us on 0800 130 3377 or email us at info@infinitymotorcycles.com, one of our customer service team would be happy to serve you. Kind regards, Jonah

Posted 4 years ago

“Ordered new helmet which showed in stock in your Belfast store - order was processed and item paid for - email to say sorry stock was wrong and helmet wasn’t available- was ordered alternative but completely not acceptable- money back - unimpressed to say the least”

Helpful Report

Posted 4 years ago

“I ordered in time for next day delivery, waited in all day but nothing. 2 days later they told me they didn't have it in stock, and I would get it in another 3 days. Then the visor insert wasnt in the box, so they had to send that in another 3 days!! Poor”

Helpful Report

Posted 4 years ago

Hi, I'm sorry you were unhappy with your experience shopping with us, and we apologise for the stocking error on our website. We try to maintain 100% accuracy on our stock levels at all times, however, with the sheer amount of products in our website and stores, there are instances where there is a deviation between the stock on our system and the physical stock we have. On this occasion, our stock levels were incorrect, and we needed to order the item from our supplier, which took a little longer than usual to deliver, and you received your order 3 days later than expected. We apologise for this and will continue to maintain our stocking levels to minimise other errors in future. As for the visor insert, this was a manufacturing error that resulted in the visor to be missing from your order. Once you informed us of the mistake, we ordered a replacement insert from our supplier and dispatched this to you as soon as we could. Overall we're sorry for the issues surrounding your order, however, we hope you shop with us again, so we can provide a better experience for you. Kind regards, Jonah

Posted 4 years ago

“Awful. Damaged shoes delivered then REFUSED to collect. Company director emailed me lieing about the despatch of the goods then did not reply. Currently stuck with damaged goods.”

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Posted 4 years ago

“I have still not received my item after ordering it in April”

Helpful Report

Posted 4 years ago

Hello Tobias, Thank you for your review. The helmet that you ordered was on a pre-order which meant we were waiting for it to arrive from our supplier, and there have been some delays due to the current situation. Your helmet arrived with us and was despatched on Monday, and it is out for delivery today. We have popped you an email with some further information. If you have any further queries please do not hesitate to get in touch with us via email. All the best, Aaron

Posted 4 years ago

“Very disappointed. Having shopped in store at Infinity for many years, I used the telephone sales because of the covid lock down. I placed my order (Bruhl MD1900+) and when it didn't arrive I called back to learn that it had not been posted. They promised to send it straight away and again didn't post it to me, I called them again and they assured me it would be sent overnight as a priority delivery. But a week after placing the order it still didn't arrive, so I cancelled the order and asked for a refund, only for them to call me back to say it would be delivered the same day. It didn't arrive for another three days, some ten days after it was ordered. I submitted a complaint, but unsurprisingly nearly a month later they haven't bothered to answer my complaint. So poor customer service and non existent complaints resolution.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry your order took longer than expected to be delivered. Due to the current COVID-19 situation, we had suffered some delays in dispatching orders, however I understand that this was acceptible length of time to wait for your order, and we extend our fullest apologies. We value your feedback and will ensure that this error doesn't occur again. But this experience is not reflective of our general services, and I hope you will shop with us again so we can prove this to you. Kind regards, Jonah

Posted 4 years ago

“Nobody was there !”

Helpful Report

Posted 4 years ago

Hi, I'm sorry the store you visited was closed at the time of your visit. Can you please email us at info@infinitymotorcycles.com, and tell me what store you visited and when this was? I ask because our stores were temporarily closed between 23 March and 4th June, and this may have been why. Kind regards, Jonah

Posted 4 years ago

“Didn’t get my parcel and no refund”

Helpful Report

Posted 4 years ago

Hi Jade, I'm sorry you were unhappy with your experience shopping with us. I've had a look at your previous orders, and according to our tracking information, both orders appear to have been delivered successfully. Can you contact us at info@infinitymotorcycles.com and provide us some information on the order that you didn't receive? Kind regards, Jonah

Posted 4 years ago

“i had ordered a caberg helemt online and was sent a damaged helmet where the buckle wasnt working at all and i asked for a replacement. I was told to bring the helmet to one of their showroom to be inspected. if i seriously intented to make a trip and back from their showrooms then i might as well have gone to one to buy it and not bought anything online...... defeats the whole concept of '' online commerce''. it should have been their responsibility to have it couriered back and deal with it. Shame that you have lost not one but 4 loyal customers.... ( myself, my dad and 2 siblings)”

Helpful Report

Posted 4 years ago

Hi Ravi, I'm sorry you were unhappy with the item you received. We asked that you visit one of our stores to see if our staff could possible solve the issue. I'm sorry you were unhappy this, otherwise we would have sent you a free returns label for you to dispatch to our warehouse for inspection, but we wouldn't have been able to courier the helmet. Kind regards, Jonah

Posted 4 years ago

“Not good, I'm afraid - I bought gloves that broke immediately and when I went to return them in-store, I followed the parking advice provided by your staff and might have gotten three points and a fine as a consequence. I have written to you about this, but so far not even received an acknowledgement of receipt.”

Helpful Report

Posted 4 years ago

Hello, I'm sorry you are unhappy with the service we have provided you. I have spoken with the manager of our Clapham store which you visited, and I believe there is a misunderstanding in regards to what our staff advised you. On your visit to the store, our staff directed you to bump your bike up onto the pavement and park it outside the shop. However, I was informed that instead of doing this, you instead drove down the road, went onto the pavement and rode 50 yards back up in order to park your bike. This was not what our staff advised you to do, and we would not advise our customers to ride in this manner, in order to access our store. We cannot accept responsibility if you were to receive a fine as a consequence of your actions. Kind regards, Team Infinity

Posted 4 years ago

“Not sure I've had my fund”

Helpful Report

Posted 4 years ago

Hi, I'm sorry you were unhappy with your purchase. We received your return on Tuesday 12th May and started to process your refund. This usually takes around 4-5 working days, so you should have this in your funds now. If this is not the case, please email us at info@infinitymotorcycles.com and we can help you. Kind regards, Jonah

Posted 4 years ago

“I ordered my Shoei Glamster Basalt Grey XL over two months ago, and they promptly took the full price (£399.99) from my credit card on 23/03/20. I still haven't received the helmet, which is available from other online vendors!”

Helpful Report

Posted 4 years ago

“I was Left waiting for ages. I left and bought a bike at Woking Yamaha.”

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Posted 4 years ago

“Order some boots showing in stock, no email regarding dispatch, called after 2 days and was told they weren’t in stock and were getting ordered that day then received an email just before close of play to say they couldn’t get them but I can purchase a different boot for £30 more. Emailed to say no and could I have a refund but then told they had my boot half a size bigger in stock! I said no again as I had ordered elsewhere and was told my refund would be action within the next 2 days, 2 days later still no refund......shocking service!”

Helpful Report

Posted 4 years ago

Hi Jason, I'm sorry for the experience you had shopping with us. We try to maintain 100% accuracy on our stock levels at all times, however due to the sheer amount of products we have available, there are times where we experience an inventory shortage, or an item becomes discontinued without our knowledge. We understand that we have let you down, and for that, we sincerely apologise. Our refunds usually take 3-5 working days to process depending on your bank, but I assure you your refund is being processed. Kind regards, Jonah

Posted 4 years ago

“The wrong helmet was sent for the order, as a first time buyer i was very unhappy and won't look to use your services again.”

Helpful Report

Posted 4 years ago

Hello, I'm sorry for the delay regarding your order, and for the incorrect item being delivered to you. We try to dispatch all orders correctly and efficiently, with our packing team dispatching hundreds of orders a day. However, there are occasions where an error occurs when processing your order, and unfortunately I believe this occurred with your order, I sincerely apologise for this. I have asked our customer service team and they don't believe you have contacted them regarding your order. Can you email us at info@infinitymotorcycles.com if this has not been resolved? We will do whatever we can to assist you. Kind regards, Jonah

Posted 4 years ago

“I ordered chain lube, payment was taken and then refunded, reason was the courier could not deliver liquids, don,t see the point of advertising a product of you can't deliver it”

Helpful Report

Posted 4 years ago

Hi I sincerley apologise for the the delay in responding to your query, and for the issues surrounding your order. I have spoken with our team and there was an admin error with our order: we can in fact dispatch liquids to your location. If you would still like to purchase the items, you can do so again online and our team will dispatch your order speedily. If not, our team would like to extend our apologies for this mistake. Kind regards, Jonah

Posted 4 years ago

“Placed order paid for it only to be told not in stock then had to wait 3 days for them to refund me, totally out of order to advertise stuff they haven’t got in stock and won’t get them in for months, wouldn’t use again. There land shop was just as useless,”

Helpful Report

Posted 5 years ago

Hi George, I'm sorry you had a negative experience shopping with us. Unfortunately the item you ordered was out of stock with us, and our supplier wasn't going to be able to get them in for a significant amount of time. We try to maintain 100% accuracy on our stock levels at all times, however with the sheer amount of products we have available for sale, there are times where we experience an inventory shortage, or an item becomes discontinued without our knowledge. We understand that we have let you down, and for that, we apologise profusely. In instances such as this, we will attempt to offer you a replacement item similar to the one you ordered, otherwise we will process your refund which takes around 3 to 5 working days. We would like to do whatever we can to appease you should you choose to shop with us again. If this is the case, you can call us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 4 years ago

“They broken the policy and refuse to return my faulty items during my the 90 days even my items still new and unused....not recommended at all”

Helpful Report

Posted 5 years ago

Hi Billa Adin, I apologise for the issues surrounding your order from back in January. I have spoken to Mike and Hannah in our Online department and we have acted on the correct procedures for a warranty claim that is over 30 days old. This unfortunately does not fall into our 90 day returns policy. Regards, Jonah

Posted 5 years ago

“Ordered a voucher online, but didn’t receive it. Tried phoning for a week but never managed to speak to anyone Was left in a queue or when I left my phone number, no one called me back. Received this email so they had my correct email address!”

Helpful Report

Posted 5 years ago

Hi, I apologise for the issues surrounding your order. I have contacted you privately to discuss your query and sort you your voucher. If there is anything else we can do for you, please do not hesitate to contact us on info@infinitymotorcycles.com or calling 0800 130 3377. Our customer service team are keen to do whatever we can to help you. Kind regards, Jonah

Posted 5 years ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews