Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,854 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely great”

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Posted 1 year ago

“Great service and great product”

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Posted 1 year ago

“Good price,lowest quote on internet search.Excellent delivery time,NEXT DAY !!!”

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Posted 1 year ago

Hi, Thank you for your amazing review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Great speedy service”

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Posted 1 year ago

“Bought an xl garage mat for my beastie. Not only was it on sale but included free delivery! Happy days. It arrived well packaged on the day specified when I ordered. Very happy and will buy from you again”

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Posted 1 year ago

Hi, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Excellent fast service 👍”

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Posted 1 year ago

“Spada commuter jacket was just as described Great fit Great service Was delivered on time”

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Posted 1 year ago

Hi Jason, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Very quick service, cheaper than other websites and my helmet came with no damage in shipping.”

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Posted 1 year ago

Hi Sam, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Helpful and easy to deal with”

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Posted 1 year ago

Hi, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“The service from Infinity Motor was excellent.”

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Posted 1 year ago

“Excellent CS team and experience.”

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Posted 1 year ago

“I made an order for motorcycle clothing to the value of 717 pounds, paid for on my Abu Dhabi credit card. This amount was taken out, then the order was cancelled and I was refunded several days later, at a cost of over 30 pounds to me owing to exchange rate changes. The justification for this situation is that I that it didn't pass your checks, but no further explanation was provided. Result: 1. I wasted my valuable time. 2. I lost a substantial sum of money for no good reason. 3. Infinity lost a sizeable order. 4. Infinity lost a customer. I have never had this problem with any of your competitors. I suggest that you change your credit card checking system.”

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Posted 1 year ago

Hi Andrew, I apologise for your most recent experience with Infinity Motorcycles. As a business, we take the security protocols we have in place very seriously to stop any fraudulent activity. If an order fails any of these checks, the protocol would be to cancel the order and process a refund. We have a set email we send for this, along with a cancellation email. In the event that this did not happen, we apologise for this and are looking into why this has not happened. In relation to the amount that was refunded. We process a refund back onto the card that was used to purchase the goods, and if you have been given a different amount back from your bank account, you would need to chase this with them to get the correct figure back. You should note the previous transaction to them and ask for the figure back you initially paid. We are also not liable for any fees incurred when processing any international payments. We suggest PayPal as an alternative payment as this is one of the safest methods of purchasing, which has the retailers and the customer protected. If you would like to discuss the matter, don't hesitate to contact us at info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 1 year ago

“Great service and product, would recommend and use the website again.”

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Posted 1 year ago

“I have left my jacket for the second time to be repaired due to the same problem because supposedly it had been repaired, but the same problem continues. It took 13 weeks for it to be returned to me, now we are going to see how long it will take for them to return it to me. Nor do they give you a replacement jacket as soon as yours arrives because supposedly they were going to call me to see if they would give me one so far I have not received any calls and let's wait and see if it doesn't take another 13 weeks like the previous time. I do not recommend buying a rukka brand jacket here because it does not have a good service. I will keep you informed about my experience so that you can determine if it is a good service thanks”

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Posted 1 year ago

Hi, I apologise for your experience with Infinity Motorcycles. When we send something off for warranty, the timing it will take, as well as the outcome, is always decided upon by the supplier. We do not have any say in this matter; however, I can assure you that our supplier does every test they can on our warrantied products. If you would like to discuss this further, please email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 1 year ago

“Although the experience of using “ Infinity Motorcycles “ website was 100% satisfactory too navigate and order my items, the biggest let down was the postal delivery by DPD. The first part of my order was delivered into my porch without any problems. BUT!!! The rest of my order wasn’t what l was expecting. According to the DPD delivery driver he attempted to deliver but got no response from either myself of my wife, which resulted in having to collect my items from a superstore 4 miles away. Now getting back to the supposedly delivery by DPD, if the delivery driver hadn’t got a response, why didn’t he leave a card ? Which normally happens. After reviewing our DoorBell camera, l found there wasn’t any deliveries by anybody, then after checking our mobile phones we had NO NOTIFICATIONS from our video DoorBell, PLUS myself and my wife were both at home at the time of the supposedly delivery. I must reiterate that my whole experience of using “ Infinity Motorcycles “ should in no way put anybody of using there website or in fact using there store.”

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Posted 1 year ago

Hi Bernard, We are pleased that you were satisfied with your experience with Infinity Motorcycles. I apologise for your experience with our carrier. We chose our carrier based on the high percentage of successful deliveries. We will discuss this with DPD to see how we can improve our services. Thanks, Danielle

Posted 1 year ago

“I called as had questions about sizing for a suit. Friendly and helpful with great advice. Suit is quality and arrived quickly. I was reassured that returns are free and easy. Would use again”

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Posted 1 year ago

Hi Elaine, Thank you for your lovely review of Infinity Motorcycles, I shall pass this on to our online staff. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Great company to buy from and would definitely recommend to anyone.”

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Posted 1 year ago

Hi Jason, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Very happy with prompt delivery on time good as ordered and good price”

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Posted 1 year ago

“Although the product wasn’t right for me the returns process was easy and efficient. Thanks.”

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Posted 1 year ago

“Ordered a helmet online after trying several at the Norwich store. Quick despatch and very competitive price. Staff very helpful in store.”

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Posted 1 year ago

Hi Gareth, Thank you for your lovely review of Infinity Motorcycles, I shall pass this onto our Norwich staff. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,854 reviews