Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned Infinity Motorcycles for advice. The person was very helpful and gave me what turns out to be really good advice. I bought an item which arrived very quickly and seems to be of excellent quality. What more could you want!”

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Posted 1 year ago

Thank you so much for the 5-star rating! I'm glad we were able to provide helpful customer service to you during your shopping experience. We sincerely appreciate your review, and we are thrilled to hear that both items arrived quickly and that it is of excellent quality. We hope that you continue to shop with us in the future!

Posted 1 year ago

“Order arrived quickly. Great service ☆☆☆☆☆”

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Posted 1 year ago

Thank you so much for giving Infinity Motorcycles a 5-star rating! We are so pleased to hear that your order arrived quickly and that you had a great experience with us. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Stella needs a pay rise she’s very good”

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Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! I shall forward this over to Stella. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Great staff, helpful, knowledgeable and very pleasant. They advised me and I got the perfect clothing for my Highland trip and felt great when it rained! Alan”

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Posted 1 year ago

Hi Alan, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Fantastic customer service and helpful/knowledgeable staff”

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Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Dainese Hekla Abshell Jacktet . Used the size guide which gave me the correct fit . The jacket has lots of features which are well thought out , the jacket has the feel of a well made piece of kit . Will shortly be getting the trousers to match .”

Helpful Report

Posted 1 year ago

Thank you so much for such a wonderful 5-star rating, Peter! We're so glad to hear you got the perfect fit with the help of our size guide and that you love the Hekla Abshell Jacket! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“I ordered a top 1st June 2023. Received a full suit. Returned as it was an error in picking item off shelf. I repacked and returned suit. Received new parcel 21st June 2023 and it was again a suit. As this seems to be a repeating error. I feel I need to buy the top elswhere instead of repeating this situation over and over. Opened first parcel and it is the Suit. Tech X Coolmax Suit PCS - RST - 103064 - black, M-L https://www.infinitymotorcycles.com/product/rst-tech-x-coolmax-suit Original order - the Top. https://www.infinitymotorcycles.com/product/rst-tech-x-coolmax-long-sleeve-top”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback, Paul! We appreciate you letting us know about your experience and apologize for the issues you had. It is concerning to see that our errors in processing your order have repeated themselves. I have notified our online manager of this error so we are able to pinpoint where our system is not working and improve our services. We would like to discuss with you methods on how to rectify the situation and do our utmost to make sure this does not happen again. I believe my colleague will contact you directly to discuss this situation.

Posted 1 year ago

“Accurate description of goods , prompt dispatch and best of all ; their free returns policy. Well done”

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Posted 1 year ago

Thank you, John, for your 5-star rating on Infinity Motorcycles! We're thrilled to hear that you've had a positive experience with us. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Great service and helpful staff let me know that part of my order was out of stock by phone rather than just an email, more personal service that makes you feel like a valued customer. Thank you.👍”

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Posted 1 year ago

Thank you so much for your great 5-star rating of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Fantastic prices. Great delivery and overall great service. 👍”

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Posted 1 year ago

Hi Simon, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“I bought a pair of boots online which were delivered to the Camberley store. When I went to pick them up I’d ordered the American 8, and not the UK size. The staff couldn’t have been more helpful, they re-ordered the correct size, and even another pair slightly larger just in case. Great service, really impressed”

Helpful Report

Posted 1 year ago

Thank you so much, Simon, for giving us a five-star rating! We’re so pleased to hear you had a great experience with our team in Camberley. We truly appreciate your review and are glad that we were able to help you out and get you what you wanted. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Absolutely terrible service. I can't stress enough how dissatisfied I am with the communication and service I have received from infinity motorcycles. Returned a pair of jeans 3 times because the wrong leg length was sent out. Spent ages on the phone trying to sort out the issue, several emails, several trips to the post office to return the items. Complete waste of my time. It is nearly one month since I first ordered the jeans. Still waiting for the correct pair of jeans. In addition my whole order was sent out in 3 separate orders (despite the order confirmation giving one delivery date), which meant that I have to either be at home for the delivery or go to whether the delivery driver had dropped it off to. My local Homebase, which is not local to me. Spoke to several telephone staff about the whole situation, and ended up having to speak to an infinity motorcycles manager. The gentlemen sounded helpful on the phone and offered compensation, however I have had no communication from him since, none whatsoever! I have made many orders with infinity motorcycles now and in the past, but as it stands now I will not purchase anything from them again. Scott Coxhead”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the initial error in delivering jeans with the wrong leg length. Upon reviewing your case, we found that the incorrect leg length was a mistake on our part. However, we would like to clarify that the jeans' fit issue you experienced was not due to an incorrect size being dispatched after the initial order. Our online manager, Mike, spoke with you over the phone and acknowledged the fault. He assured you that we would resolve the situation and discussed compensation options. We received the second pair of jeans you sent back for exchange on June 17, 2023. Since our Warranty and Returns department is closed on weekends, the first chance we had to process your return was this morning (June 19, 2023). The correct size, measured by Mike to ensure you would have the correct size, has been dispatched today. You should expect the jeans to arrive within 1 to 2 working days. We have also made notes of the compensation discussed, and once the issue is fully resolved, Mike will contact you as soon as possible. If you have any further concerns or questions, please do not hesitate to contact us directly. Thanks, Danielle

Posted 1 year ago

“Their customer service is superb”

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Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“I have shopped for many years at Infinity Glasgow. The staff have always been fantastic at helping. Especially Carla who always greets everyone with a smile and takes the time to make sure myself and my partner are happy.”

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Posted 1 year ago

Thank you, Paul, for your 5-star rating of Infinity Motorcycles. I'm delighted to hear that you have had fantastic service from the staff at Infinity Glasgow. We really appreciate your loyalty in shopping with us all these years and look forward to seeing you again soon. Thanks, Danielle

Posted 1 year ago

“Quick delivery, item was a good fit. Service in the Norwich shop is always excellent - even when they're busy.”

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Posted 1 year ago

Thank you so much for the kind 5-star rating, Debbie! We really appreciate your custom and loyalty, and it's wonderful to hear that you had a great experience - from the quick delivery of your items to the great service we always provide in our Norwich store. We look forward to seeing you again soon.

Posted 1 year ago

“Amazing service, nice dealing with a company you can trust!”

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Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Super comfy Melissa biker leggings ! I did find going a size up handy but I am incredibly curvy - more than the average - bought them because my names melissa - and it definitely paid off :- ) Highly recommend!”

Infinity Motorcycles 5 star review on 17th June 2023

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Posted 1 year ago

Thank you so much, Melissa, for your 5-star rating of Infinity Motorcycles! We appreciate you taking the time to provide such great feedback. Thank you for your support!

Posted 1 year ago

“Great company to deal with. A good range of products at good prices, knowledgeable, friendly and efficient staff, plus excellent after-sales support if you need it. All in all a very good place to shop.”

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Posted 1 year ago

Thank you for your amazing 5-star rating and kind words about Infinity Motorcycles! We strive to provide excellent customer service, and we are pleased to hear that you had a great experience with us! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-star rating and kind words about Infinity Motorcycles! We strive to provide excellent customer service and we are pleased to hear that you had a great experience with us! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Easy purchase, fast delivery, quality product, excellent price.”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews