Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helmet was on the website but informed now in stock after payment. Not happy, very disappointed.”

Helpful Report

Posted 1 year ago

Apologies for your most recent experience with Infinity Motorcycles. We strive to maintain accurate stock levels, but sometimes human error or incorrect information can occur. In these cases, we promptly contact customers and offer alternative products if possible. Apologies for any inconvenience this has caused. Thanks, Danielle

Posted 1 year ago

“No site há modelos de capacete Arai disponíveis, quando você escolhe o capacete, ele não está mais disponível, e em outras plataformas os preços do capacete são mais baixos e aqui na Infinity ainda é caro”

Helpful Report

Posted 1 year ago

“What I received was not what was advertised and only one key seems to work not impressed and the box was damaged as it had clearly been thrown around.”

Helpful Report

Posted 1 year ago

Hi Chloe, I apologise for your most recent experience with Infinity Motorcycles. If you would like to discuss this further, please do not hesitate to phone us on 0800 130 3377 or email info@infinitymotorcycles.com Thanks, Danielle

Posted 1 year ago

“You guys suck. Will never use you again. will recommend you to no one . story over”

Helpful Report

Posted 1 year ago

Apologies for your experience with Infinity Motorcycles! If you would like to discuss this further, please email info@infinitymotorcycles.com. Thanks, Danielle

Posted 1 year ago

“Bought fork oil with next day delivery. Got the product after 3 days.”

Helpful Report

Posted 1 year ago

Hi Lukasz, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this on to our logistics team so we are able to look into this further. Thanks, Danielle

Posted 1 year ago

“Item not in stock when site said it was”

Helpful Report

Posted 1 year ago

“Messed up the order in the warehouse then it took them a while to rectify it, problems with delivery company on top of it. Despatch information inaccurate on some items as well.”

Helpful Report

Posted 1 year ago

Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our logistics team so we are able to improve our services! Thanks, Danielle

Posted 1 year ago

“Purchased some pmj jeans and alpine star back protector Returned to the shop to ask for a refund on the back protector but had to have a credit not no refund available told me it a open credit note no time limit But when I got home found that is only valid for six months”

Helpful Report

Posted 1 year ago

Hi Andy, Apologies for your most recent experience with Infinity Motorcycles. Please note that our credit notes have a six-month expiry date from the date of creation. I apologize for any miscommunication regarding this policy. While we do reissue credit notes in some cases, this is not guaranteed and each request is evaluated on an individual basis. Thanks, Danielle

Posted 1 year ago

“Very slow at processing anything like wading through treacle or even worse moving a mountain, local shop doesn't seem to want to help so lost a sale as it took 2 weeks to get gloves from another store by that time i had bought from one of its competitors. You need to up your game a little Infinity if you dont want to fall by the wayside.”

Helpful Report

Posted 1 year ago

Hi Paul, Apologies for your most recent experience with Infinity Motorcycles. I shall forward this to our logistics team so we will be able to improve our services. Thanks, Danielle

Posted 1 year ago

“Never helped if you need warranty for any they sale”

Helpful Report

Posted 1 year ago

Apologies for your most recent experience with Infinity Motorcycles! Can you please email info@infinitymotorcycles.com with more detail so we are able to look into this further? Thanks, Danielle

Posted 1 year ago

“Ordered a pair of Alpinestars Drystar gloves for a tour. Bought them from Infinity as I needed them within 3 days and they had next day delivery. 2 days later they hadn't even despatched them when I called to get the tracking info. Apparently the store was 'too busy' to send them. Annoyed.”

Helpful Report

Posted 1 year ago

Hi Gerrard, Apologies for your most recent experience with Infinity Motorcycles. I have looked into your order and can see that our store was delayed when sending this out to you. I apologise for this, and I will pass this over to our logistics team to improve our services. Thanks, Danielle

Posted 1 year ago

“Ordered on line. Product in stock and showed short delivery time. Nearly a week after ordering, no product received. Checked my account and delivery date is now one month after my order was placed. Now I need to buy a similar item somewhere else to have it in time for a holiday. Rubbish service. Feel like I have been conned”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I apologise for your most recent experience with Infinity Motorcycles. Can you please email info@infinitymotorcycles.com or phone us on 1800 130 3377 so we are able to look into this further? Thanks, Danielle

Posted 1 year ago

“Promp delivery,helmet as described and good value”

Helpful Report

Posted 1 year ago

Thank you for your kind words for Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Cancelled order with no contact with myself”

Helpful Report

Posted 1 year ago

Apologies for your most recent experience with Infinity Motorcycles! I can see that there was a banking issue with this order. If you would like more details, please email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 1 year ago

“Messed up the order in the warehouse then it took them a while to rectify it, problems with delivery company on top of it. Despatch information inaccurate on some items as well.”

Helpful Report

Posted 1 year ago

Apologies for your most recent experience with Infinity Motorcycles! Can you please email info@infinitymotorcycles.com or phone us on 1800 130 3377 so we are able to look into this? Thanks, Danielle

Posted 1 year ago

“You use the worst courier service (DPD). The second time I used your online services and the second time I had a problem with the courier.”

Helpful Report

Posted 1 year ago

Hi Mariusz, Apologies for your most recent experience with Infinity Motorcycles. I apologise that you have had multiple problems with our courier. I shall pass this feedback on to our logistics team so they are able to look into this. Thanks, Danielle

Posted 1 year ago

“Normally very good but my latest order has not yet been fully met. Coming in drinks and drabs and no real communication from your side”

Helpful Report

Posted 1 year ago

I apologise for your most recent experience with Infinity Motorcycles! I have passed this over to our logistics team so they are able to look into why this has happened and dispatch the other two mats to you as soon as possible. If you have any questions, please do not hesitate to contact us. Thanks, Danielle

Posted 1 year ago

“Disappointing. One of the items I ordered was clearly shop soiled and looked used. It wasn’t in the original packaging and was cable tied together with a hand written label to identify the product. It looked secondhand! I contacted you immediately- the email replies from you gave no senders name and no effort was made to deal with it quickly. Instead you insisted I send you proof I’d returned the item (proof of posting) before you’d send a replacement! I saw no reason why the least you could do was send an immediate replacement. I had to incur unnecessary inconvenience and cost going to the Post Office. Overall very disappointed to get a shop soiled / used item and that no effort was made to resolve this quickly.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us, Nicola. We apologize for the disappointing items you received and the inconvenience of returning them. As per our policy, we need proof of postage when sending a product without verifying the original product's safe return. We appreciate your feedback and sincerely apologize for the inconvenience caused. Thanks, Danielle

Posted 1 year ago

“Sent completly the wrong size, Utterly abysmal customer service, £116 missing from my account, I will now be reporting this to the authorities. DO NOT BUY FROM THIS COMPANY, the chances are you will regret it!”

Helpful Report

Posted 1 year ago

Hi Philip Gahan, your parcel was returned today and refunded at 12 pm. The refund can take 3-5 days to be processed with you. I can see that you were notified of the delay of your order on the 28/06/2023, I do apologise that this was a delayed reaction on our part. I can see from your order notes that you were concerned if the correct size was sent to you, and I can confirm that the correct size and product were dispatched to you. Thanks, Danielle

Posted 1 year ago

“Waited patiently for a month and then you send completely the wrong size? They are in there way back to you for a full refund. I will not be ordering anything else from you.”

Helpful Report

Posted 1 year ago

Hi Philip Gahan, your parcel was returned today and refunded at 12pm. The refund can take 3-5 days to be processed with you. I can see that you were notified of the delay of your order on the 28/06/2023, I do apologise that this was a delayed reaction on our part. I can see from your order notes that you were concerned if the correct size was sent to you, and I can confirm that the correct size and product were dispatched to you. Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews