Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an order for motorcycle clothing to the value of 717 pounds, paid for on my Abu Dhabi credit card. This amount was taken out, then the order was cancelled and I was refunded several days later, at a cost of over 30 pounds to me owing to exchange rate changes. The justification for this situation is that I that it didn't pass your checks, but no further explanation was provided. Result: 1. I wasted my valuable time. 2. I lost a substantial sum of money for no good reason. 3. Infinity lost a sizeable order. 4. Infinity lost a customer. I have never had this problem with any of your competitors. I suggest that you change your credit card checking system.”

Helpful Report

Posted 1 year ago

Hi Andrew, I apologise for your most recent experience with Infinity Motorcycles. As a business, we take the security protocols we have in place very seriously to stop any fraudulent activity. If an order fails any of these checks, the protocol would be to cancel the order and process a refund. We have a set email we send for this, along with a cancellation email. In the event that this did not happen, we apologise for this and are looking into why this has not happened. In relation to the amount that was refunded. We process a refund back onto the card that was used to purchase the goods, and if you have been given a different amount back from your bank account, you would need to chase this with them to get the correct figure back. You should note the previous transaction to them and ask for the figure back you initially paid. We are also not liable for any fees incurred when processing any international payments. We suggest PayPal as an alternative payment as this is one of the safest methods of purchasing, which has the retailers and the customer protected. If you would like to discuss the matter, don't hesitate to contact us at info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 1 year ago

“I have left my jacket for the second time to be repaired due to the same problem because supposedly it had been repaired, but the same problem continues. It took 13 weeks for it to be returned to me, now we are going to see how long it will take for them to return it to me. Nor do they give you a replacement jacket as soon as yours arrives because supposedly they were going to call me to see if they would give me one so far I have not received any calls and let's wait and see if it doesn't take another 13 weeks like the previous time. I do not recommend buying a rukka brand jacket here because it does not have a good service. I will keep you informed about my experience so that you can determine if it is a good service thanks”

Helpful Report

Posted 1 year ago

Hi, I apologise for your experience with Infinity Motorcycles. When we send something off for warranty, the timing it will take, as well as the outcome, is always decided upon by the supplier. We do not have any say in this matter; however, I can assure you that our supplier does every test they can on our warrantied products. If you would like to discuss this further, please email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 1 year ago

“Keep sending the wrong product every time fed up of phoning up trying to explain which item’s I want, then have to go to the post office to return the wrong item back with a letter telling them which item I want only to receive the same item I’ve just sent back very poor service 😖”

Helpful Report

Posted 2 years ago

Hi Richard, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this on to our logistics team, so they are able to improve their services. Thanks, Danielle

Posted 2 years ago

“as i write, still waiting for my purchase. regret landing on this site”

Helpful Report

Posted 2 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. If you would like to discuss this further, please email info@infinitymotorcycles.com or call us on 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Placed order which stated “ in stock “ paid for the item only to be told following day out of stock. Refunded but not the point. Learning outcomes keep up to date with your internet shop.”

Helpful Report

Posted 2 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. We keep our stock as up-to-date as we can. Unfortunately, our stock feed can be incorrect from our suppliers. If you would like to discuss this further, please email us at info@infinitymotorcycles.com or phone us on 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Sent me the wrong high value item, unresponsive to emails to have it rectified”

Helpful Report

Posted 2 years ago

Hi Patrick, I apologise for your most recent experience with Infinity Motorcycles. I can see that my colleague phoned you today to resolve this situation and that our Belfast store will contact you when your replacement item is with them for an exchange. Thanks, Danielle

Posted 2 years ago

“Ordered an Oxford water seal overjacket and over trousers for next day delivery. Email told me they were in stock and being delivered next day. I had an email informing me that they will be delivered today Thursday 9th February and that I will get a text message informing me of imminent arrival. Nothing after waiting in all day. I had to email the courier on the night to tell him to deliver to the nearest post offic as I was out on a motorcycle rally for the weekend. When I collected them I found two jackets of different sizes instead of a jacket and trousers. I was informed over the phone that if I return them and email proof of mailing, they will then send me the correct trousers. Now Friday 17th February and still no trousers. Never Ever Again will I use this company!!!”

Helpful Report

Posted 2 years ago

Hi Sean, I am sorry about your recent experience with Infinity Motorcycles. I have looked into this, and I can see that this was ordered on the 08/02/2023 and dispatched to you on the 08/02/2023. I can also see that you collected this at the DPD pick-up shop on the 12/02/2023 and notified us about our picking error on the 13/02/2023; for this I apologise. I have asked our logistics team to send this out as soon as possible, as I can see that you dropped off the parcel at the Post Office this afternoon. However, as we do not have a weekend contract with DPD, this will be delivered to you early next week. If you have any questions, please do not hesitate to contact us via email at info@infinitymotorcycles.com or phone us at 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Absolute waste of time. Said they could pricematch a helmet if I supplied a website and cost. I did , then they said ‘no, it’s not a medium, they only have small , large , Xl .. So we can’t. Don’t waste your time.”

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Posted 2 years ago

Hi Lee, Apologies for your most recent experience with Infinity Motorcycles. Whilst we do offer price matches, the product has to be immediately available from the competitor's website for us to offer the price match, as if you were to purchase it from the competitor, they wouldn't be able to supply you with the item. I hope this makes sense. Thanks, Danielle

Posted 2 years ago

“Item not as described”

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Posted 2 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 2 years ago

“Item not as described”

Helpful Report

Posted 2 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 2 years ago

“I don't know how the store is, it can have almost five stars where they don't treat the customer as they should treat the customer, they lie to the customer, saying one thing and then another. It does not matter if the customer waits a year or two months. I have had to file a complaint directly with the manufacturer and I have to wait for the manufacturer to answer me since this person is not responsible. I do not recommend that you buy anything here in this store.”

Helpful Report

Posted 2 years ago

Hi Anthony, Apologies for your recent experience with Infinity Motorcycles. If you would like to discuss this further please contact us at info@infinitymotorcycles.com or phone us at 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Ordered rukka down 2 jacket as Christmas size 58. Received down trousers size 60 ?? Effing useless”

Helpful Report

Posted 2 years ago

Hi Stephen, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 2 years ago

“Ordered rukka down 2 jacket as Christmas size 58. Received down trousers size 60 ?? Effing useless”

Helpful Report

Posted 2 years ago

Hi Stephen, Apologies for the picking error with your order. We will look into how we can improve our services to ensure this does not happen again. If you would like to discuss this further please email us at info@infinitymotorcycles.com or phone us at 18001303377 Thanks, Danielle

Posted 2 years ago

“I went today (18/12/2022) to Infinity's warehouse in Camberley with a friend. We were looking to buy an off-road helmet for me, and maybe a pair of trousers and a jacket for my friend. Unfortunately, the shopping experience was awful thanks to the three young lads from the Infinity's staff. They were just sitting and chatting at the entrance desk the whole time. I know that they are not obliged to help with other than stuff sold in the shop. But it would have been nice from them to at least try to run the extra mile. I kindly asked them for a charger for my helmet's intercom (by the way, both Schubert E1 and Cardo Freedom 4x bought online from Infinity a couple of years ago), and they told me that weren't allow to go to the office to get a charger and couldn't do anything about it. Fair enough. We my friend and I were trying some helmets on, and checking out some jackets and trousers. None of the three young lads came to offer any help or advice. The warehouse was freezing cold, so after a while I asked them if I could use the toilet. They told me that they weren't allow to let the customers use the toilet. I have used that toilet before, so I asked to talk to a manager to ask him/her directly for permission. They replied that the manager was not there, and that they were not going to call just to ask that question. So I obviously left without buying anything, so I could find a place with a toilet. I guess that the company lost a sale (or several as my friend left with me ad well) and perhaps even a loyal customer. Just bought online another E1 for my wife over a month ago. If customers make the effort to go shopping in a freezing weather like today's, it would be nice from Infinity's stuff members to appreciate this and be a bit more kind and helpful.”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear about your experience in the store on Sunday. I'm not sure if you were looking to purchase a charger or borrow one to charge the comms whilst in store however I am not aware of any spare charging cables. You are quite right, the warehouse has been absolutely freezing and I can imagine they were huddled under the one heater in the store but that doesn't for a second excuse them for not looking after the customers. Regarding toilet use, it's always a difficult one because we do not have specific customer toilets and we have always tried to be as accommodating as possible. I apologise once again and will be speaking to the staff involved. Kind regards, Terry

Posted 2 years ago

“Wrong item sent it took 13 days to get replacement, all sales could say they were busy because of all items being returned. Had I not contacted sales who knows how long it would have taken. Also a further issue when order arrived only 1 item was delivered but delivery note said 2 items were delivered.”

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Posted 2 years ago

Hi Dennis, Apologies for your recent experience with Infinity Motorcycles. Unfortunately, due to how busy it had been due to Black Friday and Cyber Monday as well as Parcelforce and Royal Mail strikes from the 30/11/2022 to the 02/12/2022 there were delayed delivery times. We will look into how to improve our systems. Thanks, Danielle

Posted 2 years ago

“Guys I ordered some trousers in the BF sale. I definitely ordered L and you sent me XXL Worse my correct address was on the order but your packers put a different postcode in your label system and sent the parcel to a completely different address. Luckily the very nice lady who received it rang you up and with the correct address delivered it to me. Worse still I have tried to order correct size but now out of stock 😫”

Helpful Report

Posted 2 years ago

Hi Ian, Apologies for your recent experience with Infinity Motorcycles. We can only apologise for the mistakes in your order. We were very busy during our Black Friday period and it seems your parcel being delivered to the incorrect address was a human error. We do not want this to put you off shopping with us in the future and we would like to offer you a voucher as an apology for the experience that you received. If you would like to discuss this further please email us at info@infinitymotorcycles.com or phone us at 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Ordered batteries for my glove on 3/12, given delivery date of the 7/12, on the 10/12 told they don't have them. They are instock or not, kept me waiting for a week before telling 2 days after delivery was due. Curtesy cost nothing, very poor service.”

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Posted 2 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team and we will make improvements to our services. Thanks, Danielle

Posted 2 years ago

“Still have not received my goods”

Helpful Report

Posted 2 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. I can see that your order was dispatched on the 06/12/2022 and was delivered to you on the 10/12/2022. We hope to see you soon. Thanks, Danielle

Posted 2 years ago

“Took my order and money didn't have the stock didn't know when stock would come in terrible service. How can they take peoples money if they don't have the physical items to dispatch”

Helpful Report

Posted 2 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. We keep our stock as up-to-date as we can, unfortunately, due to how busy it had been due to Black Friday and Cyber Monday our stock feed had been incorrect from our suppliers. If you would like to discuss this further please email us at info@infinitymotorcycles.com or phone us on 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Item is ok but Slow delivery takes more than one week might be because of the royal mail strike”

Helpful Report

Posted 2 years ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I can see that your order was dispatched on the 28/11/2022 and due to Parcelforce and Royal Mail strikes from the 30/11/2022 to the 02/12/2022 your parcel was delivered on the 05/12/2022. Apologies for the extended delivery time. Thanks, Danielle

Posted 2 years ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews