Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered goods showing a 2-3 days delivery. On ordering this changed to 4-5 working days. I'm 12 days in and the goods have still not been despatched and I've had no contact. My first order and probably my last!”

Helpful Report

Posted 6 years ago

Hi Terence, I apologise profusely for the experience you received with your order. We failed to inform you of the delay in your order as a result of admin error, and we did not inform you of the item on backorder within a reasonable timeframe. I understand you have now spoken with one of our team members and have been issued a full refund. We take your feedback very seriously and would like to do whatever we can to improve our services for future experiences. We extend our fullest apologies for the experience you received with your order and would like to do whatever we can to appease you, If you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 6 years ago

“Over a month late no update and have paid in full”

Helpful Report

Posted 6 years ago

Hi Paul, We sincerely apologise for the delay in your order. We try to maintain full accuracy in the information we provide our customers, and our delivery dates are subject to change under certain circumstances i.e. supplier issues. We understand your disappointment and will do whatever we can to appease you. One of our team members will be in contact with you shortly to give you an update on your order. Kind regards, Jonah Delete

Posted 6 years ago

“I received my Dainese Laguna seca suit, firstly i was told u didn’t have the size I ordered and then after recieving the suit I came without the overshot that was in the description”

Helpful Report

Posted 6 years ago

Hi Ryan, Thank you for leaving us a review of our online services. We take your feedback seriously and aim to do whatever we can to improve our services and satisfy loyal customers such as yourself. I apologise for the description error on the Dainese suit you purchased. We aim to describe our products as accurately as possible, however, due to the sheer number of products on our website, there are instances when an item is inadvertently described differently on our website. On this occasion, this was due to human error when writing the product. We're sorry you weren't completely satisfied with the product you ordered, and again for the typo in the product description. As a loyal customer, we understand your disappointment and want to do whatever we can to appease you. Kind regards, Jonah

Posted 6 years ago

“you offer goods you can't ship. the delivery date was not correct”

Helpful Report

Posted 6 years ago

Hi Zlatizar, Firstly we'd like to thank you for taking the time to review your recent shopping experience with us. Your feedback is necessary for improving the shopping experience and providing the best service possible to customers such as yourself. The airbag vest you purchased is considered a Class 1 explosive product; an item our courier services refuse to ship abroad. We extend our fullest apologies for this, but we couldn’t avoid disappointment in this regard, as all couriers prohibit the transportation of dangerous goods overseas. We are in the process of updating these products to show this information. As for the late delivery date, we try to maintain full accuracy in the information we provide our customers. Our delivery dates are subject to change under certain circumstances i.e. courier or supplier issues, but we profusely apologise for the delayed delivery and understand your disappointment. Your feedback will be relayed to our administration team, who will address these issues in future. Again, we extend our fullest apologies for the experience you received with your order and would like to do whatever we can to appease you. Kind regards Jonah

Posted 6 years ago

“Nothing went right and they dont listen no time for you would never use again”

Helpful Report

Posted 6 years ago

Hi Wendy, We're sorry you had a bad experience shopping with us. We take your review very seriously and would like to do whatever we can to improve our customer services. We apologise for the admin errors in processing your order. I have just spoken to my team members who have spoken to you: your order has been part-refunded, and your order should be with you today. I will email you the tracking information for your order imminently. Your feedback has been relayed to our team to limit this happening in future. If you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 6 years ago

“Took £200 for a full face helmet that wasn't in stock then held my money for 14 days before crediting it back to my account. Not impressed!”

Helpful Report

Posted 6 years ago

Hello Tim, Thank you for your review. I do apologise that is has taken some time for you to receive your refund from us. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, and the demand for popular items at times exceeding our expectations, there are occasions where we experience an inventory error, or our stock is depleted. When this instance happens we do like to contact the customer and offer some alternatives that might suffice the original order. If you did not receive this then we can only apologise. We understand that we have let you down, and for that, we apologise profusely. Your feedback has been forwarded on to our online team, who will put more preventative measures in place to limit these incidents. Regards Jonah

Posted 6 years ago

“price of product was expensive found £20 pounds cheaper to late very angry”

Helpful Report

Posted 6 years ago

Hi Philip, We're sorry to hear you were not happy with our services. We do our best to make sure our prices and offers are the best available, which is why we operate a price match policy. This means if you manage to find an item cheaper elsewhere, let us know and we'll aim to match the price. You can find all the information you need on our policy here: https://www.infinitymotorcycles.com/price-match-policy We appreciate your time leaving us your feedback, and we apologise again for your disappointment. Kind regards, Jonah

Posted 6 years ago

“An order was placed on your website, I paid for the goods, then 4 days later I received a phone call stating that the goods were not in stock, and wouldn't be for a further three weeks. I should not have been able to place an order for something not currently in stock. The team were very helpful on the phone”

Helpful Report

Posted 6 years ago

Hi Gary, Thank you for taking the time to review your experience shopping with us; your feedback will go a long way to providing the best service possible to loyal customers such as yourself. We apologise for the inventory error; we try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, there are occasions where we experience a stocking error, or our stock is depleted. In this instance, our supplier did not have the item in stock, and we failed to identify this during the time of your order. We understand that we have let you down, and for that, we apologise profusely. Your feedback has been forwarded on to our online team, who will put more preventative measures in place to limit these incidents. Kind regards, Jonah

Posted 6 years ago

“Poor communication”

Helpful Report

Posted 6 years ago

Hi Tadas, We're sorry you had a bad experience shopping with us. We take your feedback very seriously and would like to do whatever we can to improve our customer services. Can you email us at info@infinitymotorcycles.com so we can investigate your complaint? Again we extend our fullest apologies and would like to find a way to appease you. Kind regards, Jonah

Posted 6 years ago

“A item I ordered one of two got left out, didn't get any notification what happened, I was left to chase this up out of my own expense had to ring to find out , this is very poor customer service, and has put me off from using you again, and had to wait a another week for it to come.”

Helpful Report

Posted 6 years ago

Hi Ian, Firstly I would like to thank you for taking the time to review your recent shopping experience with us. Your feedback is necessary for improving the shopping experience and providing the best service possible to customers such as yourself. We would like to extend our fullest apologies for the experience you received with your order. The items from the order you placed on the 8th were sent from two different locations: one from one of our stores which was delivered to you on the 11th, and another from our suppliers. This product had a delivery date of 3 to 5 working days which was subject to change, but unfortunately, took a little longer to be sent to you for delivery on the 16th. We will be in contact to discuss further with you. We'd like to apologise again for the issues you experienced with us, and for failing to inform you of this within a reasonable timeframe. This will be addressed so future experiences you have with us will be smoother, but if you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Kind regards, Jonah

Posted 6 years ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews