Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Write Your review

Tell us how Infinity Motorcycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as usual from Norwich infinity. Always professional and friendly.”

Helpful Report

Posted 2 years ago

Hi Graham, Thank you for your lovely review of Infinity Motorcycles, I shall pass this to our Norwich store. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“I live in New Zealand, placed my order online, product arrived ahead of the predicted delivery and was as advertised. Excellent service”

Helpful Report

Posted 2 years ago

Hi Brian, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“Great service. Communication excellent and prompt delivery”

Helpful Report

Posted 2 years ago

“Top price top service”

Helpful Report

Posted 2 years ago

“Very efficient company straight forward and purchase quick receipt of cover which is a great quality. I do not buy on line very often but was impressed on contacting the company and a pleasure to deal with. Thank you”

Helpful Report

Posted 2 years ago

Hi Chris, Thank you for your amazing review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“As usual very helpful polite staff, thanks for your help 👍”

Helpful Report

Posted 2 years ago

“Great service. Communication excellent and prompt delivery”

Helpful Report

Posted 2 years ago

“Very helpful, top quality service. The safe are a real credit to the company.”

Helpful Report

Posted 2 years ago

Hi Mick, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“Reasonably priced and very quickly dispatched. Many thanks.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“With Fast free postage… and free returns Why wouldn’t you ?”

Helpful Report

Posted 2 years ago

Hi Jason, Thank you for your amazing review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“Easy to use website and speedy delivery, had to return 1 item due to being to small but replacement came in no time at all.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for your amazing review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“Great replacement at the right price”

Helpful Report

Posted 2 years ago

“Great products, great price, fast delivery”

Helpful Report

Posted 2 years ago

“Product arrived in good time and well packaged. Manufacture and fit is perfect.”

Helpful Report

Posted 2 years ago

Hi Geoff, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“Ordered ACF-50, fast delivery, used too clear -and clean aluminium parts of my cars engine. 100% satisfactory.”

Helpful Report

Posted 2 years ago

Hi David, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“I've not had the most positive experience. My initial order had been cancelled by the shop (marked as "fraud"), which I find surprising given I was purchasing a helmet and had already made a payment with my card, so if anyone was at risk, it would have been me, not Infinity Motorcycles. On top of that, I had received no notification that my order was cancelled (including no response to my follow-up email after the order was made) and had to try and catch them on the phone myself. This whole thing cost me around 50-70 GBP alone due to the conversion rate, which is not directly the shop's responsibility but is still a result of the blunder on their end. Upon calling the shop I was simply advised to use PayPal for the purchase to protect "both myself and them", and they did not seem at all bothered by the inconvenience and the financial loss on my end. Finally, the shop refused to include thicker padding in the Arai helmet upon my request, citing they only do that in person. They did say I can simply purchase an additional, thicker liner and then be refunded for it, but I did not find the liner on the website. In the end, I chose to make the order again simply because the helmet was out of stock everywhere else in the colour/size that I needed, even though it ended up costing me considerably more than the price on the website would have suggested, and not fitting as well as it should out of the box. The delivery was prompt and without issue. I wouldn't *not* recommend Infinity Motorcycles, perhaps the experience is much more positive in person, but wasn't at all positive for me.”

Helpful Report

Posted 2 years ago

Hi Romanas, I apologise for your most recent experience with Infinity Motorcycles. As a business, we take the security protocols we have in place very seriously to stop any fraudulent activity. If an order fails any of these checks, the protocol would be to cancel the order and process a refund. We have a set email we send for this, along with a cancellation email. In the event that this did not happen, we apologise for this and are looking into why this has not happened. In relation to the amount that was refunded. We process a refund back onto the card that was used to purchase the goods, and if you have been given a different amount back from your bank account, you would need to chase this with them to get the correct figure back. You should note the previous transaction to them and ask for the figure back you initially paid. We are also not liable for any fees incurred when processing any international payments. We suggest PayPal as an alternative payment as this is one of the safest methods of purchasing, which has the retailers and the customer protected. As for the interior liner, I believe Arai does have thicker linings but these are at an extra cost and we would always recommend starting with the standard helmet first and then if this is not quite right visit one of our stores to see if you need extra padding. If you would like to discuss the matter, don't hesitate to contact us at info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 2 years ago

“as i write, still waiting for my purchase. regret landing on this site”

Helpful Report

Posted 2 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. If you would like to discuss this further, please email info@infinitymotorcycles.com or call us on 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“The staff at Norwich are always very helpful and know their products.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your lovely review of Infinity Motorcycles; I shall pass this on to our Norwich store. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“Good prices and great customer care”

Helpful Report

Posted 2 years ago

“Good prices and great customer care”

Helpful Report

Posted 2 years ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews