Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,841 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered ACF-50, fast delivery, used too clear -and clean aluminium parts of my cars engine. 100% satisfactory.”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“I've not had the most positive experience. My initial order had been cancelled by the shop (marked as "fraud"), which I find surprising given I was purchasing a helmet and had already made a payment with my card, so if anyone was at risk, it would have been me, not Infinity Motorcycles. On top of that, I had received no notification that my order was cancelled (including no response to my follow-up email after the order was made) and had to try and catch them on the phone myself. This whole thing cost me around 50-70 GBP alone due to the conversion rate, which is not directly the shop's responsibility but is still a result of the blunder on their end. Upon calling the shop I was simply advised to use PayPal for the purchase to protect "both myself and them", and they did not seem at all bothered by the inconvenience and the financial loss on my end. Finally, the shop refused to include thicker padding in the Arai helmet upon my request, citing they only do that in person. They did say I can simply purchase an additional, thicker liner and then be refunded for it, but I did not find the liner on the website. In the end, I chose to make the order again simply because the helmet was out of stock everywhere else in the colour/size that I needed, even though it ended up costing me considerably more than the price on the website would have suggested, and not fitting as well as it should out of the box. The delivery was prompt and without issue. I wouldn't *not* recommend Infinity Motorcycles, perhaps the experience is much more positive in person, but wasn't at all positive for me.”

Helpful Report

Posted 1 year ago

Hi Romanas, I apologise for your most recent experience with Infinity Motorcycles. As a business, we take the security protocols we have in place very seriously to stop any fraudulent activity. If an order fails any of these checks, the protocol would be to cancel the order and process a refund. We have a set email we send for this, along with a cancellation email. In the event that this did not happen, we apologise for this and are looking into why this has not happened. In relation to the amount that was refunded. We process a refund back onto the card that was used to purchase the goods, and if you have been given a different amount back from your bank account, you would need to chase this with them to get the correct figure back. You should note the previous transaction to them and ask for the figure back you initially paid. We are also not liable for any fees incurred when processing any international payments. We suggest PayPal as an alternative payment as this is one of the safest methods of purchasing, which has the retailers and the customer protected. As for the interior liner, I believe Arai does have thicker linings but these are at an extra cost and we would always recommend starting with the standard helmet first and then if this is not quite right visit one of our stores to see if you need extra padding. If you would like to discuss the matter, don't hesitate to contact us at info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 1 year ago

“as i write, still waiting for my purchase. regret landing on this site”

Helpful Report

Posted 1 year ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. If you would like to discuss this further, please email info@infinitymotorcycles.com or call us on 0800 130 3377 Thanks, Danielle

Posted 1 year ago

“The staff at Norwich are always very helpful and know their products.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your lovely review of Infinity Motorcycles; I shall pass this on to our Norwich store. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Good prices and great customer care”

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Posted 1 year ago

“Good prices and great customer care”

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Posted 1 year ago

“""”

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Posted 1 year ago

“Excellent products. Fast delivery”

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Posted 1 year ago

“Quick and pleasant experiences unfortunately kit I purchased was for a newer intercom setup so had to return which isn't a problem as you receive a free of charge return label with purchase”

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Posted 1 year ago

Hi, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Paid £300 for a pair of boots. Box was almost destroyed and no boot bag inside”

Helpful Report

Posted 1 year ago

Hi, Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our online team, and we will make improvements to our services. Thanks, Danielle

Posted 1 year ago

“Just spoken to a lady on phone at HQ and she couldn't be more helpful a breath of fresh air in these times”

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Posted 1 year ago

Hi, Thank you for your amazing review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Not the first time I've ordered something from this company. In short, their prices are very competitive and their service is first class. I highly recommend them.”

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Posted 1 year ago

Hi Steve, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Placed order which stated “ in stock “ paid for the item only to be told following day out of stock. Refunded but not the point. Learning outcomes keep up to date with your internet shop.”

Helpful Report

Posted 1 year ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. We keep our stock as up-to-date as we can. Unfortunately, our stock feed can be incorrect from our suppliers. If you would like to discuss this further, please email us at info@infinitymotorcycles.com or phone us on 0800 130 3377 Thanks, Danielle

Posted 1 year ago

“I ordered the motogirl leggings which were true to size although the long length are extra long even for me at 5ft 8 so I’m having them taken up just because they’re too thick rolled up to fit inside my boots. Also ordered the motogirl waterproof trousers. They’re really lightweight, so lightweight actually that I was sceptical about whether they would actually hold the water out. But I’m so impressed with them and highly recommend. Im a size 14 and I ordered a large size in both and fit great”

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Posted 1 year ago

Hi, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Belfast store didn't have a sena cons in stock so I ordered it from GB.I then brought it to Boucher and one of the guys fitted it for me in 20 minutes...can't fault that for service.”

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Posted 1 year ago

Hi, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“As usual very helpful polite staff, thanks for your help 👍”

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Posted 1 year ago

Hi Ian, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“I wouldn't shop anywhere else.Fast delivery and very competative prices.”

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Posted 1 year ago

Hi Robert, Thank you for your amazing review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Products ordered Delivered following day Great service!!”

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Posted 1 year ago

Hi Andy, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Price was the best around, had the size I needed unlike other places, they’ve become my go to online retailer because they also use DPD who you can trust”

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Posted 1 year ago

Hi, Thank you for your amazing review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Ive always found the guys in store, to be very friendly + knowledeable & willing to help with anything.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,841 reviews