Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gloves were in stock on your web site, but received no email. i had to ring to find out they were out of stock 3 days later.”

Helpful Report

Posted 2 years ago

Hi Paul, We apologise for not being able to meet your expectations on this occasion. I have discussed your enquiry with our online sales team and our online sales manager, Mike said he contacted you to offer you the same pair of gloves but in a different colour the day after you purchased. I understand that this isn't the product that you have ordered and I apologise again that the gloves that you ordered were not in stock. If you would like to order with us again, we will do our utmost to ensure that you are satisfied with your purchase. Thanks Danielle

Posted 2 years ago

“Can't get the hand inside the gloves. Too narrow. Money wasted.”

Helpful Report

Posted 2 years ago

Hi, You are welcome to return or exchange the gloves if they do not fit you. Please ensure the packaging and labels are attached to the gloves. I can send you a returns form and returns label for you to send the item back to us, if you would like? Thanks Danielle

Posted 2 years ago

“yet to receive my parcel, contacted support for a delivery update and received no infomation regarding it”

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Posted 2 years ago

Hi Hayden, I'm sorry you haven't received your order yet. I've looked into this for you and can see that you returned your order for an exchange. Your helmet should arrive with us within the next couple of days, and soon as it's here, we will dispatch the replacement product for the next working day. I'm sorry this was communicated to you earlier. If you have any further questions about your order, please do not hesitate to email us at info@infinitymotorcycles.com. Kind regards, Danielle

Posted 2 years ago

“It took three weeks for my package to arrive and that’s because I called otherwise it would have never arrived”

Helpful Report

Posted 2 years ago

Hi, I'm sorry you did not receive your order in the shown timeframe. I'm sorry this was communicated to you during the time we had your order. If you have any further questions about your order or future orders, please do not hesitate to email us at info@infinitymotorcycles.com. Kind regards, Danielle

Posted 2 years ago

“Ordered and paid for boots, then was contacted in days following to be told not available as out of stock. Rubbish”

Helpful Report

Posted 2 years ago

Hi Eleanor, Your order was placed on Friday the 24th during the afternoon, we had to order this item from our supplier. This would have taken place the following day (Saturday) as we have a small team running through orders that day; however, our suppliers do not open up again until Monday morning. We were notified on Monday that this item was out of stock. Our online sales manager Mike contacted you to offer you a pair of more expensive boots for the same price, as a goodwill gesture. We apologise for not being able to meet your expectations on this occasion. Thanks Danielle

Posted 2 years ago

“Helmet visor came with left side that connects to helmet Broken”

Helpful Report

Posted 2 years ago

“I placed my order and paid for it the next day I got an email from Infinity to say it had been cancelled blaming possible fraud how could it be fraud when I paid for it ? Complete waste of my time I will shop elsewhere”

Helpful Report

Posted 2 years ago

Hi, As a business, we use fraud screening on every purchase that is made with us. If we get notified that a fraudulant purchase has been made we cancel the order. Unfortunately, this is not something that we can discuss through reviews. If you would like to discuss the matter, please communicate with us through info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 2 years ago

“Delivery advertised as next day took 6 days. Product supplied was very old stock and not compatible with Interphone Avant.”

Helpful Report

Posted 2 years ago

Hi Mark, I am sorry to hear that you are not happy with the delivery of your recent order. I have had a look into this for you and I can see that you ordered on 15/05/2022 which was a Sunday, the product was shipped to you on 17/05/2022 and you received the product on 18/05/2022. I apologise that the product was shipped to you a day late resulting in an extra wait. I also apologise for the product that was delivered to you. If you could contact info@infinitymotorcycles.com or call us on 0 130 3377 so we can review this for you. If you have any questions please do not hesitate to contact us. Thanks Danielle

Posted 2 years ago

“Haven’t received parts yet 2 weeks already”

Helpful Report

Posted 2 years ago

“I bought a few things on the 8th of may to the total of £230 among them I got a per of Oxford gloves at £49.99 I whore them yesterday the 16th for a run up to Newcastle from killyleagh, the right glove started digging in to my knuckle, I ended up riding home with just the left glove on cause it was so uncomfortable, I went back to infinity on the Boucher road Belfast this morning told be told by the woman with blonde hair behind the counter that I could not get a refund or exchange them for a different per Really disappointed in this I would of been better going and buying them for eBay, after today I wouldn’t recommend this shop”

Helpful Report

Posted 2 years ago

Hi Tony, I'm sorry you were unhappy with the product and the service our Belfast store provided you. Unfortunately, as you had worn the gloves out on the road, we could not accept a return for the item. We operate a 90-day returns and exchange policy for unused products, but due to the gloves being a safety product, and they were worn on the bike, we could not return or exchange these for a different size. According to the store manager who served you, the item was not faulty, and it was an ill-fitted glove. We recommend shoppers try on the garments before wearing them out on the road so you can find the best size for you. If there is anything else we can help you with, please get in touch with us. Kind regards, Jonah

Posted 2 years ago

“Staff using very bad words in the shop and don’t have any experience or knowledge. Fools and I will never buy from these people again”

Helpful Report

Posted 2 years ago

Hello, I'm sorry you were unhappy with your recent experience visiting one of our stores. I have messaged you privately to investigate this further and to assist you with anything that you need. Cheers, Jonah

Posted 2 years ago

“Tried to buy this item: /alpinestars-missile-v2-leather-jeans/black It says - price from 289, but as soon as you selecting any size, price becoming 379 😅 I was trying to buy from iPhone and iPad using Safari and Chrome and… When trying on iPad - price changing straight away, with both browsers When trying with iPhone with Chrome - same When trying with iPhone Safari - price doesn’t change when selecting size, but you are not able to add the item to the basket or click and collect - these options are not working 😅😅😅 So 1 star for you guys, people need to know your tricks”

Helpful Report

Posted 2 years ago

“Helmet was ordered for a track day I had coming up. After 3 days (when should have been delivered) I got a mail stating the item was out of stock and not available till May. This left no time to sort a replacement for the following Monday.”

Helpful Report

Posted 2 years ago

“I was sent the wrong item. Refunded upon return but not refunded the postage charge. I accept that mistakes can be made but its disappointing to charge the customer for errors made at dispatch. Good lesson learned.”

Helpful Report

Posted 2 years ago

“Ordered jacket on line, took payment then emailed to tell me not in stock would i like an alternative. Got a refund then ordered from sportsbike shop arrived next day.”

Helpful Report

Posted 3 years ago

Hi Colin, I'm sorry we did not have the product available. This was a stocking error on our website; we try to maintain total accuracy of our stock levels, but in the case of your order, the item was not in stock with us and was discontinued by our supplier. We extend our fullest apologies for the mistake. If you were to order with us again, we will endeavour to do whatever we can to assist you. Kind regards, Jonah

Posted 3 years ago

“Ordered item over phone told it would be with me in a couple of days, phoned after waiting a week for the item to be delivered was told that they would check and phone me back. I received no call back after 3 days phoned them again to fund out were my item was, was then told it has to be orded from tucano in ltaly and they didn't know how long it would take to be delivered. It arrived 3 weeks after i originally ordered it, terrible customer service.”

Helpful Report

Posted 3 years ago

Hi Richard, I'm sorry your item took longer than expected to be delivered. There was a stocking error for your item, which looked like we had one available in our warehouse to dispatch, however, this was inaccurate and we needed to order the item from our supplier in Italy. We try to maintain total accuracy of our stock levels, but in the case of your order, the item took longer than expected to arrive, and for this, we extend our fullest apologies for the mistake and for not communicating this to you. We will undertake measures to improve and minimise issues such as this, and we will do everything we can to please you if you were to order from us again. Kind regards, Jonah

Posted 3 years ago

“Love the product, but you use the worst delivery service ever.”

Helpful Report

Posted 3 years ago

Hi Lilia, I am sorry to hear you feel this way about our delivery service. I can see you placed your order before our 3pm next day delivery deadline and later that day received your tracking number. Delivery was attempted on multiple occasions but if there is no one to accept the parcel, unfortunately, it has to be sent back to the depot to be rescheduled. We are aware sometimes misdeliveries happen which causes delivery to be delayed, but this is a matter we have looked into and take seriously. When there is a delay with your order or delivery, we do try our best to keep every customer updated on any of these changes. Our apologies again, that your order was delayed. Kindest regards, Infinity Team

Posted 3 years ago

“I purchased a headset around March 2021 We are in jan 2022 I have been contacting Infinity ever since and always promised a call back which never happening, since the purchase my head set has been faulty and Iv only used it 2 times I sent it back recorded delivery at first which was denied by infinity they received it ,, finally they found the box empty once it was sent to the repair centre ?? They have lossed or misplaced the headset which I paid over £220 for , they are now trying to sell me another headset with a small discount which I think is bizz ar, they have totally not trustworthy be careful when you purchase something from these guys I have now contacted trading standards”

Helpful Report

Posted 3 years ago

Hi Asaf, I'm sorry you were unsatisfied with our services. I have spoken with our customer service manager, with whom you have previously spoken on the phone and over email. From my understanding, you affixed the returns label we gave you to the original Cardo box, with no additional packaging used to secure your return. At some point during transit, the item was lost and only an empty box was delivered to our warehouse. When we discovered this, we raised a claim with the courier, and they stated that because the returning parcel was not packaged securely or packaged in such a way as to prevent damage or part loss during the normal rigours of transit through the post, they would be unable to offer compensation for the lost product. Due to this reason, we cannot accept responsibility for its loss as you did not securely package the item before returning it to us. As a gesture of goodwill, we offered you a discount for a replacement unit, but to say that we have lost or misplaced your headset is incorrect. In future, we would recommend properly packaging your return with an outside box to ensure its safe arrival during transit. Best regards, Jonah

Posted 3 years ago

“I am still waiting for the product that should be delivered on the 6th and no information is given”

Helpful Report

Posted 3 years ago

Hi Levent, Our sincere apologies your order has been delayed. Our customer service team have been in contact with you via email, regarding your order. We do try to get all orders out on time and delivered within the time frame provided. However, sometimes items have to be ordered in or various other implications arise which can cause delays. But we do our best to keep every customer informed of any changes/ updates to their order. Kindest regards, Infinity Team

Posted 3 years ago

“You cancelled my order with fraud check on visa it was not delivered I ordered it from new Zealand I checked here with visa there was no problem. No xmas present for my son in London very disappointing. I am Mrs Longley.”

Helpful Report

Posted 3 years ago

Hi Greg, Apologies you feel this way about our service. If an order fails our fraud check, we have to cancel it for caution. Every customer who fails fraud receives a refund for the purchase. This gets processed as soon as possible, along with a message or phone call to inform you of the matter. Our sincere apologies your order was cancelled. Kindest regards, Infinity Team

Posted 3 years ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews