Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,841 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products , great service”

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Posted 1 year ago

“Competent, efficient and good delivery time.”

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Posted 1 year ago

“Easy to browse and order what I wanted. Quick delivery. Item was as described, with the sizing being true size.”

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Posted 1 year ago

Hi, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Order placed online. Prompt delivery. Item packaging damaged, item parts missing and faulty. Called customer service and reported issues found. Responding person attempted to account problems with the item to being old, outdated model (!!?). Later received proposal by email for fixing the issues by shipping helmet back, get fixed and return to me. Summary: it is clear that seller has no goods out quality check in place at all. I did not trust the seller personnel to let them work on safety equipment at all.”

Helpful Report

Posted 1 year ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. If you would like to discuss this further, please email us at info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 1 year ago

“Item I received was damage but original postage was very prompt and the returns process was very simple and stress free and I received my refund very quickly”

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Posted 1 year ago

Hi, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“I have dealt with Infinity on several occasions in the past and have always been pleased with the service and products I have received. Thanks!”

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Posted 1 year ago

Hi Andy, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“My Problem. Turned out to be Me. I received my new crash helmet. Had real trouble trying to fit the Pinlock ( Which was a first for me ) Phoned them I was handed over to one of their Guys who was up to speed with my sort of problem. The Result. I was asked to Free return it, which I did. They Emailed me back 2 days after I had posted it to them. It was all fitted and done. I got it back the day after the Email. Summery. I got it on a Tuesday. Returned it on Wednesday. Email on Friday. Delivered back to me on Saturday. If that is not above and beyond customer service, I don't know what is. I have dealt with them a few time's and speaking to them and what they do to help is second to none. A good bunch of Guys and Galls”

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Posted 1 year ago

Hi Keith, Thank you for your amazing review of Infinity Motorcycles, I shall pass this onto our online team. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Easy to find what I’m looking for on the website. Great customer service as I called and they helped me quickly. And was an amazing delivery time. All round amazing!”

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Posted 1 year ago

Hi Lewis, Thank you for your amazing review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Great service ,great prices , great delivery.”

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Posted 1 year ago

“Great easy service as usual. Super fast delivery with good packaging and bonus points for using a good courier!”

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Posted 1 year ago

Hi Liam, Thank you for your amazing review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“My initial order of a Dainese Tempest 2 D-Dry Jacket Black/Tour Red showed in stock online however shortly after placing the order I was contacted to say this was an error and the item had been discontinued and no stock was available. I was disappointed to say the least until Mike Spinks (Online Manager) made contact. Mike explained the situation and offered me the latest version of the jacket while honouring the original price I paid. Mike even arranged for a specific colourway to be shipped direct from the supplier. I would highly recommend Infinity Motorcycles and cannot fault Mike’s excellent customer service, thanks Mike.”

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Posted 1 year ago

Hi Richard, Thank you for your amazing review of Infinity Motorcycles, I shall pass this onto Mike. We hope to see you soon and that you enjoy the jacket! Thanks, Danielle

Posted 1 year ago

“Price was right, ordered and arrived swiftly . Returns policy commendable”

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Posted 1 year ago

“Great service from staff when I spoke to them. Wasn’t on hold for even a minute before someone dealt with my query. Will buy from them again for sure”

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Posted 1 year ago

“Price was right, ordered and arrived swiftly . Returns policy commendable”

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Posted 1 year ago

“Great service and fast Delivery ! Top class !!”

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Posted 1 year ago

“delivery said 3 days it took 6 other than that everything was good”

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Posted 1 year ago

“Stock updates are too slow, item ordered online and paid for only to find out two days later there was no stock, card refund took a couple of days to arrive in my account. Manager was really helpful and offered an alternative but hourly stock updates like that oprrated by the competition would maybe have avoided this situation.”

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Posted 1 year ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I will pass this onto our logistics team so we will be able to improve our services. Thanks, Danielle

Posted 1 year ago

“Only 2 items got despathed out of 3 when I emailed about the 3rd the response time was brilliant and the 3rd item was delivered the next day.”

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Posted 1 year ago

Hi Carley, Thank you for your lovely review of Infinity Motorcycles. We hope to see you soon! I apologise for the picking error. Thanks, Danielle

Posted 1 year ago

“Excellent service with quick delivery”

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Posted 1 year ago

“Good product good service and price”

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Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,841 reviews