Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not complete ordered boots due to you cancelling order due to a fraud issue so I went back to amazon and brought from them once again james”

Helpful Report

Posted 1 year ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. As a business, we take the security protocols we have in place very seriously to stop any fraudulent activity. If an order fails any of these checks, the protocol would be to cancel the order and process a refund. We suggest PayPal as an alternative payment as this is one of the safest methods of purchasing, which has the retailers and the customer protected. If you would like to discuss the matter, don't hesitate to contact us at info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 1 year ago

“Not informed products were out of stock, I had to call 4 days after the expected delivery date to be told. Informed someone would call Monday afternoon, again i had to call to confirm products would not arrive in time. Requested refund.”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience, Jamie. We really appreciate you taking the time to let us know about your experience. I shall pass this onto our logistics team so we are able to improve our services. Thanks, Danielle

Posted 1 year ago

“Order placed 10 days ago with an estimated delivery of 2 days after that. No sign of order and no Comms from Infinity.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave feedback about Infinity Motorcycles. I deeply apologise for your most recent experience with Infinity Motorcycles! We are currently investigating this to ensure this error does not occur again. If you would like to discuss this further, please email info@infinitymotorcycles.com or phone us on 0800 130 3377 Thanks, Infinity Motorcycles Web Team

Posted 1 year ago

“Absolutely terrible service. I can't stress enough how dissatisfied I am with the communication and service I have received from infinity motorcycles. Returned a pair of jeans 3 times because the wrong leg length was sent out. Spent ages on the phone trying to sort out the issue, several emails, several trips to the post office to return the items. Complete waste of my time. It is nearly one month since I first ordered the jeans. Still waiting for the correct pair of jeans. In addition my whole order was sent out in 3 separate orders (despite the order confirmation giving one delivery date), which meant that I have to either be at home for the delivery or go to whether the delivery driver had dropped it off to. My local Homebase, which is not local to me. Spoke to several telephone staff about the whole situation, and ended up having to speak to an infinity motorcycles manager. The gentlemen sounded helpful on the phone and offered compensation, however I have had no communication from him since, none whatsoever! I have made many orders with infinity motorcycles now and in the past, but as it stands now I will not purchase anything from them again. Scott Coxhead”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the initial error in delivering jeans with the wrong leg length. Upon reviewing your case, we found that the incorrect leg length was a mistake on our part. However, we would like to clarify that the jeans' fit issue you experienced was not due to an incorrect size being dispatched after the initial order. Our online manager, Mike, spoke with you over the phone and acknowledged the fault. He assured you that we would resolve the situation and discussed compensation options. We received the second pair of jeans you sent back for exchange on June 17, 2023. Since our Warranty and Returns department is closed on weekends, the first chance we had to process your return was this morning (June 19, 2023). The correct size, measured by Mike to ensure you would have the correct size, has been dispatched today. You should expect the jeans to arrive within 1 to 2 working days. We have also made notes of the compensation discussed, and once the issue is fully resolved, Mike will contact you as soon as possible. If you have any further concerns or questions, please do not hesitate to contact us directly. Thanks, Danielle

Posted 1 year ago

“terrible first experience, accepted the payment, later blamed the manufacturer for lack of stock, blatant lie! never again!”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent experience with our company. We apologize for the inconvenience and frustration you encountered during your first interaction with us. Maintaining an accurate stock list is a top priority for us, as we understand its significance in providing a smooth shopping experience for our customers. However, despite our best efforts, there are instances where unforeseen circumstances can lead to discrepancies in our inventory. We sincerely apologize if your desired item was unavailable at the time of purchase. Regarding your concern about blaming the manufacturer for the lack of stock, we must clarify that it was not our intention to mislead or deceive you. We take full responsibility for any confusion caused and apologize for any misunderstanding. Our primary focus is on providing transparent and honest service to our valued customers. Furthermore, we want to assure you that your payment has been refunded, and we apologize for any inconvenience caused by the initial acceptance of the payment for a product that showed to be in stock when it was not. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further concerns or questions, please do not hesitate to reach out to us directly. We are here to address any additional issues you may have. Thanks, Danielle

Posted 1 year ago

“Misleading promotions, must read smallprint or you will get caught out, and who does that?? Had to chase my refund.”

Helpful Report

Posted 1 year ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this on to our Warranty and Refund team so we are able to improve our services. Thanks, Danielle

Posted 1 year ago

“Placed an order at the weekend. It said when placing the order the delivery estimate was the 6th of June . I haven’t even had a confirmation email yet to say it’s been posted . In future I will go back to ordering from SPORTSBIKESHOP, they always deliver on time.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to tell us about your experience if Infinity Motorcycles. I apologise for your most recent experience with Infinity Motorcycles. I shall pass this on to our Logistics department so we are able to improve our services. Thanks, Danielle

Posted 1 year ago

“Not sure if this is a scam site, i placed an order on Saturday 3rd June, payment has been taken out of my account, but have not received any email confirmation and can’t see my order details on the website either, tried to call during opening hours and voice recording says they are closed, if i don’t hear back, it seems I’ve lost £170. Not happy,”

Helpful Report

Posted 1 year ago

Hi, Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced with your recent order on our website. We understand your frustration and would like to assure you that we are here to help resolve this issue. Firstly, we apologize for the delay in sending your confirmation email. Our system experienced some technical difficulties over the weekend, which resulted in a delay in generating and sending order confirmation emails. However, upon reviewing your account, we can confirm that a confirmation email has indeed been sent to the email address associated with your order. We apologize for any confusion caused by the inability to view your order details on our website. Rest assured, our technical team is actively working to resolve this issue, and we appreciate your patience while we address it. Regarding your attempts to contact us via phone during our opening hours, we apologise for the inconvenience you faced. However, we are actively taking steps to rectify this situation and ensure that our customers can reach us promptly. We want to assure you that your payment has been successfully processed, and your order has been received. In case you have any further questions or concerns, we encourage you to reach out to our customer support team directly via email at info@infinitymotorcycles.com or by phone at 0800 130 3377. Our dedicated team will be more than happy to assist you with any inquiries and provide you with the necessary updates on your order. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience as we work to resolve these issues promptly. Thanks, Danielle

Posted 1 year ago

“I went online to order ‘online’ gift vouchers. What an absolute rigmarole, I’ve no idea if I have them or not, where they are or where they’ve been sent to??? I put in an email address expecting them to be instantly available. I was directed to some page that offered them to be ‘available in store’ or ‘sent to me’. I selected the sent to me option (why would anyone want to collect ONLINE vouchers in store????) and was met with a message saying it may take two days 😫. I’m none the wiser.”

Helpful Report

Posted 1 year ago

Hi, Apologies for your most recent experience with Infinity Motorcycles, I have looked into this and can see that these E-vouchers were sent to you directly after purchasing. Please email info@infinitymotorcycles.com or phone us on 0800 130 3377 so we are able to resolve this issue. Thanks, Danielle

Posted 1 year ago

“No contact whatsoever regarding a guarantee claim for failed items.”

Helpful Report

Posted 1 year ago

Thanks for your feedback regarding your experience at Infinity Motorcycles. We truly appreciate that you took the time to provide us with this information. If you would like to discuss this further, please do not hesitate to contact us through email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 1 year ago

“absolute joke of a service, looks like there is a similar trend the past few months reading reviews. 5 stars reviews? not sure where that comes from because I have had 0.5 star experience. 1st visor and pinlock arrived late. 2nd wrong items received, 3rd correct item never arrived, asked for updates and the possibility of a partial refund due to poor service. gave full refund and cancelled order. sounds to me they had no intentions of ever sending the order and dragged me along. take it for me spend the extra 5 pound and support your local guys.”

Helpful Report

Posted 1 year ago

Hi Dale, Thank you for sharing your feedback about your recent experience with Infinity Motorcycles. We sincerely apologize for the series of errors that occurred with your order. We take full responsibility for these mistakes and acknowledge that they should not have happened. Our team is constantly working to improve our processes and minimize such occurrences in the future. In light of the multiple issues you encountered, we made the decision to provide a full refund and cancel your order. This was not intended to give the impression of a lack of intention to fulfill your order; rather, it was an effort to rectify the situation promptly and avoid any further inconvenience. We understand your frustration and disappointment, and we genuinely appreciate your feedback. We are committed to learning from this experience and taking corrective measures to ensure that incidents like this are not repeated. Our customers are our top priority, and we strive to provide a positive and reliable shopping experience. Thanks, Danielle

Posted 1 year ago

“Still waiting for my order with no update”

Helpful Report

Posted 1 year ago

Hi Clare, I apologise for your most recent experience with Infinity Motorcycles. I will pass this on to our logistics team so they investigate this further. Thanks, Danielle

Posted 1 year ago

“In store, Infinity Motorcycles are amazing, helpful and the staff can't do enough to help. Move to mail order and it's like a different company. I ordered a helmet with a card unit fitted which was done so poorly that you couldn't put your head in the helmet without breaking a headphone cable. Then I ordered a USB Furygan battery charger, was sent an EU plug one instead, the website couldn't handle a return, and when I used the packing slip nothing happened.... ever”

Helpful Report

Posted 1 year ago

Hi Gareth, Thank you so much for taking the time to provide us with your feedback, Gareth. We apologise sincerely for the issues you encountered with our online department. I can confirm that we have ordered the correct part for you, and should be dispatched to you as soon as possible. If you would like a different solution to this, please contact info@infinitymotorcycles.com We appreciate your sharing your experience with us so that we can review our services and make improvements going forward. Thanks, Danielle

Posted 1 year ago

“Staff very unhelpful purchased item today asked for some advice before sale Just did not want to be bother Very disappointed inservice provided”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to share your review of Infinity Motorcycles. We appreciate your feedback and apologize for the unhelpful experience you had with us. We understand how important it is to get the advice and information you are looking for, and we are disappointed to know that we failed to provide you with the service you expected. Could you tell us more about what happened by emailing info@infinitymotorcycless.com, so that we can take the necessary steps to make things better in the future? Thanks, Danielle

Posted 1 year ago

“Before buy suitrain online saying 3-5 working days delivery(was 9 of May)Now is 22 of May still waiting delivery. And I think they still not aware that delivery is not done,because they sent me rewiew about my experience.”

Helpful Report

Posted 1 year ago

Dear Andrej, Thank you for taking the time to share your experience with Infinity Motorcycles. After conducting a thorough investigation, I have discovered that the delivery date specified on your order is scheduled for May 24th, 2023. As a result, you should expect to receive your items today. Thanks, Danielle

Posted 1 year ago

“Purchased a Jacket, which is fine, but overpriced and found cheaper on another site. Carriage was expensive, and to cap it off had to pay another 60 euros for duty into Ireland..... Don't buy goods from the UK unless they are being given away”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to let us know about your experience with Infinity Motorcycles. It is regrettable that there is an additional duty for shipment into Ireland. We would appreciate it if you could kindly elaborate on how we can make things better by emailing info@infinitymotorcycles.com. We thank you once again for your invaluable feedback and look forward to providing you with a more satisfactory experience in the future. Thanks, Danielle

Posted 1 year ago

“Mike Spinks Terrible employee, I have been an infinity customer for over 6 years, I bought two new motorcycles there, in 2017 and 2019, and several clothes,it took me several hours to choose the boot and helmet to buy because it seems to me that 80% of the products on the site are not available,I made the payment, received the confirmation and I don't care anymore, but a day later we would honor you sir mike decided to cancel my purchase due to suspected fraud,and the worst, I have the right to wait up to five days to get my money back,and until then I have to walk with my old and punctured boot, in the end lord mike only need to press a button and he cant could look up my name on his computer and avoid that!”

Helpful Report

Posted 1 year ago

Hi Alex, I apologise for your most recent experience with Infinity Motorcycles. As a business, we take the security protocols we have in place very seriously to stop any fraudulent activity. If an order fails any of these checks, the protocol would be to cancel the order and process a refund. We suggest PayPal as an alternative payment as this is one of the safest methods of purchasing, which has the retailers and the customer protected. If you would like to discuss the matter, don't hesitate to contact us at info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 1 year ago

“By far the worst online retailer I've used. Bought some items from them, they never arrived. I complained in the first instance, that was over a week ago. Kept saying they'll get back to me, but they still haven't resolved it. Even had a visit from DPD asking if I got my parcel, I explained I hadn't. They have failed to deliver and kept my money, awful people.”

Helpful Report

Posted 1 year ago

Hi Mark, I apologise for your most recent experience with Infinity Motorcycles. I understand that we are currently in the midst of an investigation into this. We dispatched your parcel on the 24/03/2023, and it was received on the 25/03/2023. I can see from the notes in your order that you did not receive this. We are working together with our carrier, DPD, to find where your parcel is; once we have this information, we will be able to find a solution. I apologise for the inconvenience of this. If you would like to discuss this further, please email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 1 year ago

“Very disappointed I ordered a new Halvarsson jacket. Payment taken Expected delivery within a few days. Delivery date past contacted shop to be told it was still abroad and no delivery date available this should be made clear at the ordering stage as I may have changed my mind! Then to get email asking for feed back on my purchase Please do better infinity”

Helpful Report

Posted 1 year ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this onto our logistics team so we can improve our services. Thanks, Danielle

Posted 1 year ago

“After ordering the product it was sent out incorrectly, then after having to honour of my way three time to drop it off at the post office as the post age labels weren’t working, I was promised as soon as it been registered at the post office they would send out the correct one. 5 days after send it back and getting the email to say that it’s on it way still nothing. I rang up and was told, oh sorry I forgot to send the replacement out 🤬🤬🤬🤬”

Helpful Report

Posted 1 year ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I will pass this on to our logistics team to improve our services. I am terribly sorry for the inconvenience this order has made for you. Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews