Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,855 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, couldn't have been worse. I bought a couple items hoping the 10-12 days I had left in London (and Europe actually) were going to be enough to deliver in time. Nonetheless, my package took more than a week (although parcelforce GUARANTEED 2-3 days). Now, I am back in South America where I live and a neighbour I do not know or have any sort of contact with has my package. Really bummed and sad about this, not good guys. I have been a constant customer but this really killed it.”

Helpful Report

Posted 5 years ago

Hi Gabriel, I’m sorry your order took longer than expected to be delivered to you. From what I understand, you made your purchase on the 17th Dec, which we needed to order from our supplier which took a couple days, and we dispatched your order on the 19th Dec. Unfortunately due to the festive period, Parcelforce delivered the item later than usual, causing it to be delivered on Monday 23rd December, which appears to have been delivered to a neighbour. Can you please get in contact with your neighbour and ask them to contact us, so we can arrange a free return and issue you a full refund with our fullest apologies. Kind regards, Jonah

Posted 5 years ago

“Having spent over £600 on a helmet as a present I was dismayed to find the antifog visor which had been included in the description of the helamet, was not on the visor. I called and asked for it to be sent over by cab as it was for a present the next day and was told Nick would get back to me the following morning. He didn't , When I called I was stonewalled by Josh who would not take responsibility for it being missing and said to come in to the store if I wanted it. As the store is miles away it seems to me to be wrong to expect me to ruin my day to fix their error. Sadly they don't see it that way. It's fine to expect a client to put themselves out to put right, at their time and expense, a mistake Infinity made. Infinity could have dealt with it so easily. Instead they closed ranks and Simon (whoever he is) called me in a "let me show you what a big man I am " kind of swagger to seemingly wind me up in the hope he could then claim bad manners and hang up. Very disappointing behaviour from what presents itself as a decent firm. Still no commitment to get the visor to me. Exasperated.”

Helpful Report

Posted 5 years ago

Hi Bernie, I'm sorry you were disappointed to not receive the pinlock packed into the helmet box. This was a mistake our Hanger Lane staff have apologised for, and would like to correct by offering the pinlock to you. You can receive this by either collecting from the Hanger Lane store, or they can arrange for the pinlock to be sent to you via Parcelforce 24-hour working day delivery. You can do this by dialling 0208 991 5969 or emailing hangerlane@infinitymotorcycles.com. We understand your dismay, but we are determined to put this right and ensure that you are happy with the products we provide you. Kind regards, Jonah

Posted 5 years ago

“I Ordered a tomtom rider 550 but parcelforce were unable to deliver so I cancelled.”

Helpful Report

Posted 5 years ago

Hi Stewart, I'm sorry you were unable to receive your parcel from us. Looking back at your tracking history, I can see our courier service attempted to deliver your order but were unsuccessful on all occasions. Your order has been refunded, and I apologise for the issues surrounding the delivery of your order. Kind regards, Jonah

Posted 5 years ago

“Never even received a confirmation email, took 1 month to get a reply to my email asking why. Would very unlikely use again! I still don’t even think my dad has got his vouchers yet and his birthday was a month ago! Just all round horrible experience and waste of money.”

Helpful Report

Posted 5 years ago

“Very disappointing customer service, will not buy online again!”

Helpful Report

Posted 5 years ago

Hello, I'm sorry you experienced a long period between placing your order and the item being dispatched to you. We aim to have a 100% accurate stock system at all times, however we are not always able to maintain this. Because of a stock inaccuracy we had to order one of your items directly from the supplier. The long period of waiting was at this point of the order process while we were awaiting the supplier to deliver your item to us so we could post it to you as soon as possible. We will work harder in the future to not have any inaccuracies in order to prevent long unexpected wait times such as the one you experienced. I apologise again for this inconvenience, if there is anything we are able to do for you in the future, please contact info@infinitymotorcycles.com Kind Regards, Tom

Posted 5 years ago

“Purchased items on two separate occasions and on both occasions I had to phone to ask what was happening with my order.”

Helpful Report

Posted 5 years ago

Hi George, We're sorry you were unhappy with the experience you had shopping with us. We try to dispatch items within the expected date outlined when you place your order, however, sometimes products can take a little longer to dispatch. We dispatched your orders within 3 days of order, but we understand this was longer than expected and we apologise for the wait. If there is anything else we can do for you, please do not hesitate to contact us on info@infinitymotorcycles.com or call us on 0800 130 3377. Kind regards, Jonah

Posted 5 years ago

“Tried contacting customer services without having any reply. Paid for 2 anchor bolts....... only received 1 !”

Helpful Report

Posted 5 years ago

Hi Scott, We're sorry for the issues concerning your recent order. Our picking and packing team dispatch hundreds of parcels daily, and do everything they can to dispatch orders accurately and on time. However, there are occasions we send out an order incorrectly or later than expected. I can only apologise for the mistake we made and relay the issue to our team to take steps to minimise similar incidents do not occur in future. Regarding our customer services, I'm unsure why you couldn't get through to customer services, as our phone lines are open from 9am to 5pm every weekday and we have multiple people ready to help should you need it. I believe you have now spoken to one of our team and had the second anchor posted to you. I hope you are enjoying your items. Again I profusely apologise for the mistake and want to do whatever we can to help you. Kind regards, Jonah

Posted 5 years ago

“Bad employees”

Helpful Report

Posted 5 years ago

Hi Andre, We're sorry you had a bad experience shopping with us. We take your feedback very seriously and would like to do whatever we can to improve our services. What area of our services did we disappoint you in? We would like to investigate your complaint and do everything possible to appease you; you can reach us on info@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“Items is not accurately described as the water does penetrate through the jacket and because it used I find your terms if condition are constraining to return the jacket. Can you help”

Helpful Report

Posted 5 years ago

Hi Anil, I’m sorry you were unhappy with the jacket you purchased from us. We aim to describe our products as accurately as possible, and we grab these details directly from our suppliers and brand manufacturer so you can make the best purchasing decisions. In the case of your jacket, we have described the product correctly as having a fixed waterproof membrane. While the item you purchased has been used, we’re unable to offer you a return, I’m sorry for this. If you email us on info@infinitymotorcycles, one of our team can get back to you and hopefully find a way to appease you. Kind regards, Jonah

Posted 5 years ago

“Purchased the scorpion exo 1400 as it was on offer at £100 off, only to find out that the discount was not applied at the checkout, very disappointed! ( only the yellow was discounted, even although both were advertised in the same page.) spoke to a shop and they were sure both were under the offer, spoke to customer service and he explained it was because yellow was being discontinued, I explained the shops were on then understanding that both were included. I sent an email outline my disappointment, and have still heard nothing back. I would not recommend infinity to anyone, I detest surveys but I have gone out of my way and completed this because I am appalled at the lack of care and customer service I have received. I plan on looking further into breaches of false advertising as I have photographic evidence. When initially speaking to the advisor I suggested maybe since I have pointed out the problem and more than likely saved yourselves quite a bit of money due to lack of communication that you honour the £100 off, but that fell on deaf ears. Not expecting to hear anything back. Innis Linn”

Helpful Report

Posted 5 years ago

Hi Innis, We’re terribly sorry you were unhappy with your experience shopping with us. We understand your disappointment and would like to find a way to appease you. To clear up the confusion in the price – the red version of the helmet you ordered was not discounted, as this is a current line product. The yellow version of the helmet was discontinued by £110, which is reflected on the price when you click the colour and add it to your basket. When you click the colour, if the item has a saving, the product will show the price before you take it to check out. As the red version does not show a saving when you click the colour, this item is not discounted. As for the item being out of stock, we try to maintain total accuracy on our stock levels, however, with the large size of our inventory, there are times where we experience an inventory shortage. This was the case for your size, and we’re sorry we couldn’t get this to you. We tried to offer a different colour option to you as a replacement, but as you only wanted the red, we cancelled your order and sent you a refund. Again, we extend our fullest apologies and would still like to do whatever we can to appease you. If you would like, if you email us at info@infinitymotorcycles.com, one of our sales team would be happy to assist you in any way they can. Kind regards, Jonah

Posted 5 years ago

“Get you to purchase and pay for item then be told days later not in stock ? And wait a week for refund very poor”

Helpful Report

Posted 5 years ago

Hi Christopher, We sincerely apologise for the stock inconsistency. We understand your disappointment and would like to do whatever we can to improve our services and to assist you. We try to maintain total accuracy of our stock levels, but due to the large inventory of items we sell, there are times where we experience an stocking error. This sometimes occurs when an item becomes discontinued without our knowledge, or if we have very limited numbers available. I believe one of my sales team has been in contact with you and has sent you a voucher to compensate for your disappointment. If you have any problems with this, just let me know and I can assist you. Kind regards, Jonah

Posted 5 years ago

“As a previous regular customer (emphasis on the previous) I really enjoyed shopping in Infinity Motorcycles, and always thought the staff were very helpful and the product range varied. Having passed my bike test last year, I have spent a considerable amount of money in store and online. However after my last shopping experience, I am sad to say that I won’t be back. I placed an order for boots online and decided in the end to return them. It said on the website “You can return your goods to any Infinity Motorcycles Store” so I called in to the Belfast store, where I normally shopped, to return them. I was first told, in quite an aggressive manner, that I couldn’t return them in store as the online department “was a separate business”. Only when I mentioned to the lady, that it states on their website that I could return the item to any store, that I was told (with a lot of attitude) that I could fill in a form to have them returned. It might not sound like a huge issue but having always received exceptional customer service from other staff members, I was very disappointed about the manner in which I was spoken to. There are plenty of other shops for me to get my motorbike gear so I will not be purchasing anything else from Infinity. It is a real shame that customers are treated so well when spending money, but so badly when returning an item.”

Helpful Report

Posted 5 years ago

“An absolute failure. I had a £10 club Infinity voucher and I ordered a jacket on sale, only to find out that it was no longer in stock. I chose a different jacket, which arrived damaged. I returned the jacket to get a new one, only to be told that the damaged item was the last in stock. In the end I obtained a refund, never got the voucher back... Never again! I’d rather buy elsewhere, if it means paying slightly more - good service and efficiency are worth the extra moneys!”

Helpful Report

Posted 5 years ago

Hi Fabio, We extend our fullest apologies for the issues you suffered shopping with us. I have responded to your review on our Trustpilot page, which I will copy for you below as they relate to the same issue. Kind regards, Jonah --- Hi Fabio, We sincerely apologise for the issues surrounding your shopping experience with us. We value your feedback and would like to do whatever we can to appease you. I have spoken with my colleagues in our customer service team with whom you been in contact with. We try to maintain 100% accuracy on our stock levels at all times. However, due to the sheer amount of products we have available for sale, there are occasions where we experience an inventory error, or an item becomes discontinued without our knowledge. This was the case with your jacket, and we were, unfortunately, unable to provide the item you ordered. I believe we offered you an alternative Tucano Urbano jacket which we dispatched to you but arrived damaged. We didn't have knowledge of this but I apologise profusely for this. We understand we have let you down, but we will do whatever we can to improve our picking and packing services to ensure all products are dispatched as intended. If you have any further issues or questions, please do not hesitate to contact me here. Kind regards, Jonah

Posted 5 years ago

“Items. As being listed were not in stock. The stuff that was in stock didn’t arrive. Luckily I managed to go elsewhere and get the stuff in time for my Holiday. Won’t trust infinity ever again.”

Helpful Report

Posted 5 years ago

“I've not received confirmation my return has been collected. One of my recent orders-I've not received confirmation it's been received despite payment been taken. I have not received any notifications on when my orders are going to be delivered.”

Helpful Report

Posted 5 years ago

“Ordered a one piece leather suit 1 month before a planned trip waited 3 weeks until after the estimated delivery with no updates not much more to say will not use ever again”

Helpful Report

Posted 5 years ago

Hi Alan, We sincerely apologise for the delay in your order. We value your feedback and will do whatever we can to improve our services and find a way to appease you. The item you purchased displayed a special order, with a predicted dispatch of 2 to 3 weeks unless contacted. We try to maintain 100% accuracy on our stock levels at all times, and because we needed to order the item directly from the supplier abroad, we predicted around 3 weeks before dispatch. I'm sorry for the inconvenience. After you cancelled your order, the item has since been delivered to us, so in case you are interested in re-ordering the item, we can dispatch this to you sooner. If this is something you would be interested in, you can email us at info@infinitymotorcycles.com or call us on 0800 130 3377. Kind regards, Jonah

Posted 5 years ago

“Appalling service. Ordered 2 clothing items, which displayed as being in stock and highlighted delivery within 2-3 days later. After waiting a week, I chased the order to be informed one of the items was out of stock. I was informed that delivery would be made to me the next day, however, this was not acceptable as I had given a work address for delivery and wouldn’t be there on a Saturday. As a result, I requested cancellation of the order. No email response and the order then displayed as ‘despatched’, therefore expecting delivery. I chased again to be told the order had been cancelled. This was my first order with Infinity Motorcycles and I was appalled with the utter lack of customer service and communication. I’ve not received an apology.”

Helpful Report

Posted 5 years ago

Hi, I am so sorry for the experience you received shopping with us. My colleague Kelly, with whom you've recently been in contact with, has informed me of the issues surrounding your order, and I want to extend our fullest apologies for the mix-up concerning the delivery date and the cancellation of your order. We try to maintain the utmost accuracy on our stock levels at all times. However, with the massive inventory of items we have available on our site, there are occasions where we experience a depletion of stock, or an item becomes discontinued by our suppliers without the prior knowledge to mark as unavailable. This was the case with your item; we understand we have let you down and for that. As for the dispatch email, this is very unusual that we didn't send you a dispatch email, however, I will ask our technical support team to investigate this. We take your feedback very seriously and will do whatever we can to improve our services in the future. We apologise profusely for the experience you received with us, and your feedback has been relayed to the relevant departments to limit stock inconsistencies and dispatch errors in future. If you have any future issues or queries regarding this or anything else, please do not hesitate to contact us on info@infinitymotorcycles.com or call us up on 0800 130 3377 and if there's anything else we can do for you, please let us know. Kind regards, Jonah

Posted 5 years ago

“Competitive pricing and good delivery to Northern Ireland”

Helpful Report

Posted 5 years ago

“Helmet too small and couldn’t return under very strict helmet return policies £330 I’ve lost.”

Helpful Report

Posted 5 years ago

“Terrible.. Ordered something online as a present, it said it was in stock. Then 3 days later was told it wasn't in stock and neither was any of the items similar to it. But could have another item from a totally different brand reduced.”

Helpful Report

Posted 6 years ago

Hi Jackie, We sincerely apologise for the issues surrounding your shopping experience with us. We value your feedback and would like to do whatever we can to appease you, and to improve our services anyway we can. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, there are occasions where we experience an inventory shortage, or an item becomes discontinued without our knowledge. In this case, we were unable to provide you with the item you requested and we attempted to offer you an alternative item as a result. We understand that we have let you down, and for that, we apologise profusely. If there is anything we can do for you, please reply to my email here on review@infinitymotorcycles.com. Kind regards, Jonah

Posted 6 years ago

Infinity Motorcycles is rated 4.7 based on 8,855 reviews