Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,841 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 45 in my boot which was to small. I sent them back hassel free asking for a 46 and revieved 3 days later. Will definatly use infinity again.”

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Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

Thank you for your 5-star review of Infinity Motorcycles! Thanks, Danielle

Posted 1 year ago

“Arrived promptly sadly it did not fit very well i had to trim the end off to sop it marking the beading around the helmet but looks good now”

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Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“My package was a day later than they had quoted me which meant I had to re-route delivery. I am not convinced that it had even been sent to courier until I called and asked why I had no confirmation of sending email. That said, once I’d had the email, the package was shipped and arrived in good order. I am very satisfied with the product.”

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Posted 1 year ago

Thank you so much, Ashley, for your 4-star rating! I apologise for the delayed delivery of your parcel. Thanks, Danielle

Posted 1 year ago

“Excited to find the helmet I wanted (Shoei X-Spirit 3) in my size and at a good price. Disappointed to find the bike shop I've used for 30 years near my parents had the same helmet for £38 cheaper. Tried to use Infinity's guaranteed price match to see if I could recoup the price difference. A couple of emails were sent the last being 15 days ago. Guessing they're not interested in the price guarantee and refunding the £38 to make this good and potentially keep a customer (and his network). I must add I love the helmet but shop around before you pull the trigger even if a company will use 'the price guarantee' to win your ££.”

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Posted 1 year ago

“Effectively”

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Posted 1 year ago

Thank you for your 5-star review of Infinity Motorcycles! Thanks, Danielle

Posted 1 year ago

“Great service. Delivery is quick and all items I have purchased have been as they are described on the site. Customer service is top notch!”

Helpful Report

Posted 1 year ago

Thank you for your lovely 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Fast and efficient 👍🏼”

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Posted 1 year ago

Thank you for your lovely 5-star review of Infinity Motorcycles! Thanks, Danielle

Posted 1 year ago

“Been great to purchase gear from Infinity who have a good selection from which nearly all of my gear is from here and customer service are fantastic when needed. Happy repeat customer.”

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Posted 1 year ago

Thank you for the 4-star rating, Z! We appreciate your loyalty to Infinity Motorcycles. It is great to know that you are a repeat customer and that you have found our selection of gear to be satisfactory. We strive to provide quality customer service, and it's rewarding to know that it has exceeded your expectations. Thank you for being a loyal customer!

Posted 1 year ago

“Excellent service. Speedy response when I asked any questions.”

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Posted 1 year ago

Thank you for your lovely 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Bought a new liner for my Shoei nxr. Free post and packing and delivery, excellent service. 10% off voucher in the delivery so bought new cheek pads for the same helmet. Very pleased with my buys.”

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Posted 1 year ago

Hi Neil, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Moto girl back protector, triple a rating, fits jacket perfectly.”

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Posted 1 year ago

Thank you for your lovely review of Infinity Motorcycles We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Very happy, good purchase”

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Posted 1 year ago

Thank you for your amazing review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“As always great service and communication from Infinity Motorcycles. Thankyou”

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Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Disappointing. One of the items I ordered was clearly shop soiled and looked used. It wasn’t in the original packaging and was cable tied together with a hand written label to identify the product. It looked secondhand! I contacted you immediately- the email replies from you gave no senders name and no effort was made to deal with it quickly. Instead you insisted I send you proof I’d returned the item (proof of posting) before you’d send a replacement! I saw no reason why the least you could do was send an immediate replacement. I had to incur unnecessary inconvenience and cost going to the Post Office. Overall very disappointed to get a shop soiled / used item and that no effort was made to resolve this quickly.”

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Posted 1 year ago

Thank you for sharing your experience with us, Nicola. We apologize for the disappointing items you received and the inconvenience of returning them. As per our policy, we need proof of postage when sending a product without verifying the original product's safe return. We appreciate your feedback and sincerely apologize for the inconvenience caused. Thanks, Danielle

Posted 1 year ago

“Great trousers and prompt delivery.”

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Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Very Good Service and Great Staff. Well priced item”

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Posted 1 year ago

Hi Steve, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Great service from all the Team at Southampton. Good product knowledge. On-time ordering and delivery of the right size kit. Some good banter thrown in. Well done guys 👏👏👏👏!”

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Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Wry quick delivery. No hassle free online returns. Great quality kit.”

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Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Sent completly the wrong size, Utterly abysmal customer service, £116 missing from my account, I will now be reporting this to the authorities. DO NOT BUY FROM THIS COMPANY, the chances are you will regret it!”

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Posted 1 year ago

Hi Philip Gahan, your parcel was returned today and refunded at 12 pm. The refund can take 3-5 days to be processed with you. I can see that you were notified of the delay of your order on the 28/06/2023, I do apologise that this was a delayed reaction on our part. I can see from your order notes that you were concerned if the correct size was sent to you, and I can confirm that the correct size and product were dispatched to you. Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,841 reviews