Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,990 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 11th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items is not accurately described as the water does penetrate through the jacket and because it used I find your terms if condition are constraining to return the jacket. Can you help”

Helpful Report

Posted 6 years ago

Hi Anil, I’m sorry you were unhappy with the jacket you purchased from us. We aim to describe our products as accurately as possible, and we grab these details directly from our suppliers and brand manufacturer so you can make the best purchasing decisions. In the case of your jacket, we have described the product correctly as having a fixed waterproof membrane. While the item you purchased has been used, we’re unable to offer you a return, I’m sorry for this. If you email us on info@infinitymotorcycles, one of our team can get back to you and hopefully find a way to appease you. Kind regards, Jonah

Posted 6 years ago

“Purchased the scorpion exo 1400 as it was on offer at £100 off, only to find out that the discount was not applied at the checkout, very disappointed! ( only the yellow was discounted, even although both were advertised in the same page.) spoke to a shop and they were sure both were under the offer, spoke to customer service and he explained it was because yellow was being discontinued, I explained the shops were on then understanding that both were included. I sent an email outline my disappointment, and have still heard nothing back. I would not recommend infinity to anyone, I detest surveys but I have gone out of my way and completed this because I am appalled at the lack of care and customer service I have received. I plan on looking further into breaches of false advertising as I have photographic evidence. When initially speaking to the advisor I suggested maybe since I have pointed out the problem and more than likely saved yourselves quite a bit of money due to lack of communication that you honour the £100 off, but that fell on deaf ears. Not expecting to hear anything back. Innis Linn”

Helpful Report

Posted 6 years ago

Hi Innis, We’re terribly sorry you were unhappy with your experience shopping with us. We understand your disappointment and would like to find a way to appease you. To clear up the confusion in the price – the red version of the helmet you ordered was not discounted, as this is a current line product. The yellow version of the helmet was discontinued by £110, which is reflected on the price when you click the colour and add it to your basket. When you click the colour, if the item has a saving, the product will show the price before you take it to check out. As the red version does not show a saving when you click the colour, this item is not discounted. As for the item being out of stock, we try to maintain total accuracy on our stock levels, however, with the large size of our inventory, there are times where we experience an inventory shortage. This was the case for your size, and we’re sorry we couldn’t get this to you. We tried to offer a different colour option to you as a replacement, but as you only wanted the red, we cancelled your order and sent you a refund. Again, we extend our fullest apologies and would still like to do whatever we can to appease you. If you would like, if you email us at info@infinitymotorcycles.com, one of our sales team would be happy to assist you in any way they can. Kind regards, Jonah

Posted 6 years ago

“Get you to purchase and pay for item then be told days later not in stock ? And wait a week for refund very poor”

Helpful Report

Posted 6 years ago

Hi Christopher, We sincerely apologise for the stock inconsistency. We understand your disappointment and would like to do whatever we can to improve our services and to assist you. We try to maintain total accuracy of our stock levels, but due to the large inventory of items we sell, there are times where we experience an stocking error. This sometimes occurs when an item becomes discontinued without our knowledge, or if we have very limited numbers available. I believe one of my sales team has been in contact with you and has sent you a voucher to compensate for your disappointment. If you have any problems with this, just let me know and I can assist you. Kind regards, Jonah

Posted 6 years ago

“As a previous regular customer (emphasis on the previous) I really enjoyed shopping in Infinity Motorcycles, and always thought the staff were very helpful and the product range varied. Having passed my bike test last year, I have spent a considerable amount of money in store and online. However after my last shopping experience, I am sad to say that I won’t be back. I placed an order for boots online and decided in the end to return them. It said on the website “You can return your goods to any Infinity Motorcycles Store” so I called in to the Belfast store, where I normally shopped, to return them. I was first told, in quite an aggressive manner, that I couldn’t return them in store as the online department “was a separate business”. Only when I mentioned to the lady, that it states on their website that I could return the item to any store, that I was told (with a lot of attitude) that I could fill in a form to have them returned. It might not sound like a huge issue but having always received exceptional customer service from other staff members, I was very disappointed about the manner in which I was spoken to. There are plenty of other shops for me to get my motorbike gear so I will not be purchasing anything else from Infinity. It is a real shame that customers are treated so well when spending money, but so badly when returning an item.”

Helpful Report

Posted 6 years ago

“An absolute failure. I had a £10 club Infinity voucher and I ordered a jacket on sale, only to find out that it was no longer in stock. I chose a different jacket, which arrived damaged. I returned the jacket to get a new one, only to be told that the damaged item was the last in stock. In the end I obtained a refund, never got the voucher back... Never again! I’d rather buy elsewhere, if it means paying slightly more - good service and efficiency are worth the extra moneys!”

Helpful Report

Posted 6 years ago

Hi Fabio, We extend our fullest apologies for the issues you suffered shopping with us. I have responded to your review on our Trustpilot page, which I will copy for you below as they relate to the same issue. Kind regards, Jonah --- Hi Fabio, We sincerely apologise for the issues surrounding your shopping experience with us. We value your feedback and would like to do whatever we can to appease you. I have spoken with my colleagues in our customer service team with whom you been in contact with. We try to maintain 100% accuracy on our stock levels at all times. However, due to the sheer amount of products we have available for sale, there are occasions where we experience an inventory error, or an item becomes discontinued without our knowledge. This was the case with your jacket, and we were, unfortunately, unable to provide the item you ordered. I believe we offered you an alternative Tucano Urbano jacket which we dispatched to you but arrived damaged. We didn't have knowledge of this but I apologise profusely for this. We understand we have let you down, but we will do whatever we can to improve our picking and packing services to ensure all products are dispatched as intended. If you have any further issues or questions, please do not hesitate to contact me here. Kind regards, Jonah

Posted 6 years ago

“Items. As being listed were not in stock. The stuff that was in stock didn’t arrive. Luckily I managed to go elsewhere and get the stuff in time for my Holiday. Won’t trust infinity ever again.”

Helpful Report

Posted 6 years ago

“I've not received confirmation my return has been collected. One of my recent orders-I've not received confirmation it's been received despite payment been taken. I have not received any notifications on when my orders are going to be delivered.”

Helpful Report

Posted 6 years ago

“Ordered a one piece leather suit 1 month before a planned trip waited 3 weeks until after the estimated delivery with no updates not much more to say will not use ever again”

Helpful Report

Posted 6 years ago

Hi Alan, We sincerely apologise for the delay in your order. We value your feedback and will do whatever we can to improve our services and find a way to appease you. The item you purchased displayed a special order, with a predicted dispatch of 2 to 3 weeks unless contacted. We try to maintain 100% accuracy on our stock levels at all times, and because we needed to order the item directly from the supplier abroad, we predicted around 3 weeks before dispatch. I'm sorry for the inconvenience. After you cancelled your order, the item has since been delivered to us, so in case you are interested in re-ordering the item, we can dispatch this to you sooner. If this is something you would be interested in, you can email us at info@infinitymotorcycles.com or call us on 0800 130 3377. Kind regards, Jonah

Posted 6 years ago

“Appalling service. Ordered 2 clothing items, which displayed as being in stock and highlighted delivery within 2-3 days later. After waiting a week, I chased the order to be informed one of the items was out of stock. I was informed that delivery would be made to me the next day, however, this was not acceptable as I had given a work address for delivery and wouldn’t be there on a Saturday. As a result, I requested cancellation of the order. No email response and the order then displayed as ‘despatched’, therefore expecting delivery. I chased again to be told the order had been cancelled. This was my first order with Infinity Motorcycles and I was appalled with the utter lack of customer service and communication. I’ve not received an apology.”

Helpful Report

Posted 6 years ago

Hi, I am so sorry for the experience you received shopping with us. My colleague Kelly, with whom you've recently been in contact with, has informed me of the issues surrounding your order, and I want to extend our fullest apologies for the mix-up concerning the delivery date and the cancellation of your order. We try to maintain the utmost accuracy on our stock levels at all times. However, with the massive inventory of items we have available on our site, there are occasions where we experience a depletion of stock, or an item becomes discontinued by our suppliers without the prior knowledge to mark as unavailable. This was the case with your item; we understand we have let you down and for that. As for the dispatch email, this is very unusual that we didn't send you a dispatch email, however, I will ask our technical support team to investigate this. We take your feedback very seriously and will do whatever we can to improve our services in the future. We apologise profusely for the experience you received with us, and your feedback has been relayed to the relevant departments to limit stock inconsistencies and dispatch errors in future. If you have any future issues or queries regarding this or anything else, please do not hesitate to contact us on info@infinitymotorcycles.com or call us up on 0800 130 3377 and if there's anything else we can do for you, please let us know. Kind regards, Jonah

Posted 6 years ago

“Competitive pricing and good delivery to Northern Ireland”

Helpful Report

Posted 6 years ago

“Helmet too small and couldn’t return under very strict helmet return policies £330 I’ve lost.”

Helpful Report

Posted 6 years ago

“Terrible.. Ordered something online as a present, it said it was in stock. Then 3 days later was told it wasn't in stock and neither was any of the items similar to it. But could have another item from a totally different brand reduced.”

Helpful Report

Posted 7 years ago

Hi Jackie, We sincerely apologise for the issues surrounding your shopping experience with us. We value your feedback and would like to do whatever we can to appease you, and to improve our services anyway we can. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, there are occasions where we experience an inventory shortage, or an item becomes discontinued without our knowledge. In this case, we were unable to provide you with the item you requested and we attempted to offer you an alternative item as a result. We understand that we have let you down, and for that, we apologise profusely. If there is anything we can do for you, please reply to my email here on review@infinitymotorcycles.com. Kind regards, Jonah

Posted 7 years ago

“Customer service is awful and despite returning a helmet that was bought as a gift 18hrs ago we were not allowed a refund. Wife bought the helmet on their advice and recommendation and thought it could be returned, but no returns”

Helpful Report

Posted 7 years ago

Hi, We're sorry we weren't able to satisfy your request. As you have left negative feedback in multiple sources, I will post our original response to your Trustpilot review here. If you have any questions on this or would like to follow up on your exchange, you can email us at info@infinitymotorcycles.com or visit our York store which you originally purchased from. Kind regards, Jonah --- "Hi, We're sorry you were unhappy with your experience shopping with us. I have spoken to my colleagues at York with whom you originally purchased from in order for me to completely understand the situation, and with any relevant parties to ensure I give you the correct information. Please allow me to explain this further. We work in conjunction with Trading Standards and operate under this policy for our retail and customer services. We try to be as fair as possible to our customers and give you as much information about your purchase and our returns policy as possible before you make a purchase. Attached to our tills in-store, and at every point of sale in our business, you will find a sign which will outline our Returns & Special Orders Policy. This is so you are aware of the process to prevent situations like this from occurring. As per this policy, and our terms and conditions, unfortunately, you are not entitled to a refund. However, we are happy to accept an exchange for your helmet or alternatively, provide you with a credit note for the amount you spent on the item. This is because your purchase is classed as a 'safety accessory'. As per our Returns policy: "Items bought in error may be exchanged for goods of the same value or for credit vouchers only if bought back, unused, within 14 days with proof of purchase, with the exception of Crash Helmets (See our 7 day exchange policy on helmets) and Back protectors, which we cannot accept back once they have left the premises due to safety implications. As per our 7 Day Helmet Exchange Policy, which in addition to your statutory rights, "entitles you to exchange only a helmet bought in store with a valid receipt within 7 days of purchase. Helmets must not have been worn on the road and must remain in original condition and returned to us with the following: The original box, manual, helmet bag and the visor sticker must still be attached." However, as a gesture of goodwill, we are alternatively prepared to offer you credit vouchers for the same value as your purchase. However, an unwanted item is not a valid reason for a full refund. As per our Returns Policy: “Refunds will only be given on faulty or defective goods with proof of purchase." Our aim is to ensure that you are 100% satisfied with your purchase. We're sorry we weren't able to satisfy your request, however, we are prepared to organize an exchange for you. You can find the full information of our Returns Policy online here: https://www.infinitymotorcycles.com/delivery-and-returns If you would like to discuss this further, you can email us on info@infinitymotorcycles.com or visit our York store to arrange the exchange. Kind regards, Jonah"

Posted 7 years ago

“Orders were confirmed on the basis of stock availability and then after confirmation told it wasn't. Customer service after when querying very poor. Ordered same products with SportsBikeshop for cheaper and fantastic service. I'd 100% recommend them instead.”

Helpful Report

Posted 7 years ago

Hi Sandy, We're sorry you had a negative experience shopping with us. We value your feedback and would like to do whatever we can to improve our services anyway we can. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, and the demand for popular items at times exceeding our expectations, there are times where we experience an inventory shortage, or an item becomes discontinued without our knowledge. As for our customer services, we try to let you know as soon as possible if an item you've ordered is out of stock or unavailable. If this is the case, we will attempt to offer you a replacement item similar to the one you ordered, however, if this is not the case we will cancel your order and process you a refund. We understand that we have let you down, and for that, we apologise profusely. If there is anything we can do for you, please reply to my email here on review@infinitymotorcycles.com. Kind regards, Jonah

Posted 7 years ago

“placed order on dec 17th but have yet to receive goods so can rate infinity yet”

Helpful Report

Posted 7 years ago

“The jacket had a small rip in and it also still had security tags on.”

Helpful Report

Posted 7 years ago

Hi, I apologise profusely for the issues regarding your order. I understand you’ve previously spoken to one of my colleagues in our online team regarding these issues? Can you please email your query onto info@infinitymotorcycles.com and we’ll look into your order ASAP. Please let us know so we can get to the bottom of this. Kind regards, Jonah

Posted 7 years ago

“staff in store are not helpful . just sit by their desk and drink coffee”

Helpful Report

Posted 7 years ago

Hi Kyle, I sincerely apologise for the issues you received shopping in one of our branches. We take your feedback seriously and would like to do whatever we can to improve our store's customer services and amend the issues you experienced. I have forwarded your query onto the store manager to follow up on this. Again we extend our fullest apologies and would like to find a way to appease you. Kind regards, Jonah

Posted 7 years ago

“Placed an order online for a particular jacket. Order processed and a day later I receive an email saying item discontinued. Why allow me to order an item no longer available?”

Helpful Report

Posted 7 years ago

Hi Julian, We're sorry one the items you ordered was unavailable with us. We take your feedback seriously and will do whatever we can to improve our services. We try to maintain 100% accuracy on our stock levels at all times. However, due to the sheer amount of products we have available for sale, there are occasions where we experience an inventory error, or an item becomes discontinued without our knowledge. This was the case with your jacket, and we were, unfortunately, unable to provide the item you ordered. We understand that we have let you down, and we apologise for this. Your feedback has been forwarded on to our stock control team, who will put more preventative measures in place to limit these incidents. Kind regards, Jonah

Posted 7 years ago

“Sent me the wrong. Arranged to collect the correct item from a store. Item wasn't sent to the store!! Eventually got item after they split somebody else's order!!”

Helpful Report

Posted 7 years ago

Hi, We sincerely apologise for the issues with your order. We take your feedback very seriously and would like to do whatever we can to appease you. The mix-up was the result of an admin error and miscommunication between our dispatch team and the store staff. We extend our fullest apologies for this. I've relayed your feedback onto our dispatch team to investigate the cause of this, and to limit incidents such as these in the future. Kind regards, Jonah

Posted 7 years ago

“In the end, there was no sale! Failure in goods being sent as per arrangement.”

Helpful Report

Posted 7 years ago

Hi Michael, We sincerely apologise for the issues you experienced shopping with us. We value your feedback and would like to do whatever we can to improve our services anyway we can. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, and the demand for popular items at times exceeding our expectations, there are times where we experience an inventory shortage, or an item becomes discontinued without our knowledge. This was the case with your order in question, and the item was unfortunately not available with us or our suppliers. We understand that we have let you down, and for that, we apologise profusely and would like to do whatever we can to appease you. Kind regards, Jonah

Posted 7 years ago

Infinity Motorcycles is rated 4.7 based on 8,990 reviews