Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,900 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items. As being listed were not in stock. The stuff that was in stock didn’t arrive. Luckily I managed to go elsewhere and get the stuff in time for my Holiday. Won’t trust infinity ever again.”

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Posted 6 years ago

“I've not received confirmation my return has been collected. One of my recent orders-I've not received confirmation it's been received despite payment been taken. I have not received any notifications on when my orders are going to be delivered.”

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Posted 6 years ago

“Ordered a one piece leather suit 1 month before a planned trip waited 3 weeks until after the estimated delivery with no updates not much more to say will not use ever again”

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Posted 6 years ago

Hi Alan, We sincerely apologise for the delay in your order. We value your feedback and will do whatever we can to improve our services and find a way to appease you. The item you purchased displayed a special order, with a predicted dispatch of 2 to 3 weeks unless contacted. We try to maintain 100% accuracy on our stock levels at all times, and because we needed to order the item directly from the supplier abroad, we predicted around 3 weeks before dispatch. I'm sorry for the inconvenience. After you cancelled your order, the item has since been delivered to us, so in case you are interested in re-ordering the item, we can dispatch this to you sooner. If this is something you would be interested in, you can email us at info@infinitymotorcycles.com or call us on 0800 130 3377. Kind regards, Jonah

Posted 6 years ago

“Appalling service. Ordered 2 clothing items, which displayed as being in stock and highlighted delivery within 2-3 days later. After waiting a week, I chased the order to be informed one of the items was out of stock. I was informed that delivery would be made to me the next day, however, this was not acceptable as I had given a work address for delivery and wouldn’t be there on a Saturday. As a result, I requested cancellation of the order. No email response and the order then displayed as ‘despatched’, therefore expecting delivery. I chased again to be told the order had been cancelled. This was my first order with Infinity Motorcycles and I was appalled with the utter lack of customer service and communication. I’ve not received an apology.”

Helpful Report

Posted 6 years ago

Hi, I am so sorry for the experience you received shopping with us. My colleague Kelly, with whom you've recently been in contact with, has informed me of the issues surrounding your order, and I want to extend our fullest apologies for the mix-up concerning the delivery date and the cancellation of your order. We try to maintain the utmost accuracy on our stock levels at all times. However, with the massive inventory of items we have available on our site, there are occasions where we experience a depletion of stock, or an item becomes discontinued by our suppliers without the prior knowledge to mark as unavailable. This was the case with your item; we understand we have let you down and for that. As for the dispatch email, this is very unusual that we didn't send you a dispatch email, however, I will ask our technical support team to investigate this. We take your feedback very seriously and will do whatever we can to improve our services in the future. We apologise profusely for the experience you received with us, and your feedback has been relayed to the relevant departments to limit stock inconsistencies and dispatch errors in future. If you have any future issues or queries regarding this or anything else, please do not hesitate to contact us on info@infinitymotorcycles.com or call us up on 0800 130 3377 and if there's anything else we can do for you, please let us know. Kind regards, Jonah

Posted 6 years ago

“Competitive pricing and good delivery to Northern Ireland”

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Posted 6 years ago

“Helmet too small and couldn’t return under very strict helmet return policies £330 I’ve lost.”

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Posted 6 years ago

“Terrible.. Ordered something online as a present, it said it was in stock. Then 3 days later was told it wasn't in stock and neither was any of the items similar to it. But could have another item from a totally different brand reduced.”

Helpful Report

Posted 6 years ago

Hi Jackie, We sincerely apologise for the issues surrounding your shopping experience with us. We value your feedback and would like to do whatever we can to appease you, and to improve our services anyway we can. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, there are occasions where we experience an inventory shortage, or an item becomes discontinued without our knowledge. In this case, we were unable to provide you with the item you requested and we attempted to offer you an alternative item as a result. We understand that we have let you down, and for that, we apologise profusely. If there is anything we can do for you, please reply to my email here on review@infinitymotorcycles.com. Kind regards, Jonah

Posted 6 years ago

“Customer service is awful and despite returning a helmet that was bought as a gift 18hrs ago we were not allowed a refund. Wife bought the helmet on their advice and recommendation and thought it could be returned, but no returns”

Helpful Report

Posted 6 years ago

Hi, We're sorry we weren't able to satisfy your request. As you have left negative feedback in multiple sources, I will post our original response to your Trustpilot review here. If you have any questions on this or would like to follow up on your exchange, you can email us at info@infinitymotorcycles.com or visit our York store which you originally purchased from. Kind regards, Jonah --- "Hi, We're sorry you were unhappy with your experience shopping with us. I have spoken to my colleagues at York with whom you originally purchased from in order for me to completely understand the situation, and with any relevant parties to ensure I give you the correct information. Please allow me to explain this further. We work in conjunction with Trading Standards and operate under this policy for our retail and customer services. We try to be as fair as possible to our customers and give you as much information about your purchase and our returns policy as possible before you make a purchase. Attached to our tills in-store, and at every point of sale in our business, you will find a sign which will outline our Returns & Special Orders Policy. This is so you are aware of the process to prevent situations like this from occurring. As per this policy, and our terms and conditions, unfortunately, you are not entitled to a refund. However, we are happy to accept an exchange for your helmet or alternatively, provide you with a credit note for the amount you spent on the item. This is because your purchase is classed as a 'safety accessory'. As per our Returns policy: "Items bought in error may be exchanged for goods of the same value or for credit vouchers only if bought back, unused, within 14 days with proof of purchase, with the exception of Crash Helmets (See our 7 day exchange policy on helmets) and Back protectors, which we cannot accept back once they have left the premises due to safety implications. As per our 7 Day Helmet Exchange Policy, which in addition to your statutory rights, "entitles you to exchange only a helmet bought in store with a valid receipt within 7 days of purchase. Helmets must not have been worn on the road and must remain in original condition and returned to us with the following: The original box, manual, helmet bag and the visor sticker must still be attached." However, as a gesture of goodwill, we are alternatively prepared to offer you credit vouchers for the same value as your purchase. However, an unwanted item is not a valid reason for a full refund. As per our Returns Policy: “Refunds will only be given on faulty or defective goods with proof of purchase." Our aim is to ensure that you are 100% satisfied with your purchase. We're sorry we weren't able to satisfy your request, however, we are prepared to organize an exchange for you. You can find the full information of our Returns Policy online here: https://www.infinitymotorcycles.com/delivery-and-returns If you would like to discuss this further, you can email us on info@infinitymotorcycles.com or visit our York store to arrange the exchange. Kind regards, Jonah"

Posted 6 years ago

“Orders were confirmed on the basis of stock availability and then after confirmation told it wasn't. Customer service after when querying very poor. Ordered same products with SportsBikeshop for cheaper and fantastic service. I'd 100% recommend them instead.”

Helpful Report

Posted 6 years ago

Hi Sandy, We're sorry you had a negative experience shopping with us. We value your feedback and would like to do whatever we can to improve our services anyway we can. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, and the demand for popular items at times exceeding our expectations, there are times where we experience an inventory shortage, or an item becomes discontinued without our knowledge. As for our customer services, we try to let you know as soon as possible if an item you've ordered is out of stock or unavailable. If this is the case, we will attempt to offer you a replacement item similar to the one you ordered, however, if this is not the case we will cancel your order and process you a refund. We understand that we have let you down, and for that, we apologise profusely. If there is anything we can do for you, please reply to my email here on review@infinitymotorcycles.com. Kind regards, Jonah

Posted 6 years ago

“placed order on dec 17th but have yet to receive goods so can rate infinity yet”

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Posted 6 years ago

“The jacket had a small rip in and it also still had security tags on.”

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Posted 6 years ago

Hi, I apologise profusely for the issues regarding your order. I understand you’ve previously spoken to one of my colleagues in our online team regarding these issues? Can you please email your query onto info@infinitymotorcycles.com and we’ll look into your order ASAP. Please let us know so we can get to the bottom of this. Kind regards, Jonah

Posted 6 years ago

“staff in store are not helpful . just sit by their desk and drink coffee”

Helpful Report

Posted 6 years ago

Hi Kyle, I sincerely apologise for the issues you received shopping in one of our branches. We take your feedback seriously and would like to do whatever we can to improve our store's customer services and amend the issues you experienced. I have forwarded your query onto the store manager to follow up on this. Again we extend our fullest apologies and would like to find a way to appease you. Kind regards, Jonah

Posted 6 years ago

“Placed an order online for a particular jacket. Order processed and a day later I receive an email saying item discontinued. Why allow me to order an item no longer available?”

Helpful Report

Posted 6 years ago

Hi Julian, We're sorry one the items you ordered was unavailable with us. We take your feedback seriously and will do whatever we can to improve our services. We try to maintain 100% accuracy on our stock levels at all times. However, due to the sheer amount of products we have available for sale, there are occasions where we experience an inventory error, or an item becomes discontinued without our knowledge. This was the case with your jacket, and we were, unfortunately, unable to provide the item you ordered. We understand that we have let you down, and we apologise for this. Your feedback has been forwarded on to our stock control team, who will put more preventative measures in place to limit these incidents. Kind regards, Jonah

Posted 6 years ago

“Sent me the wrong. Arranged to collect the correct item from a store. Item wasn't sent to the store!! Eventually got item after they split somebody else's order!!”

Helpful Report

Posted 6 years ago

Hi, We sincerely apologise for the issues with your order. We take your feedback very seriously and would like to do whatever we can to appease you. The mix-up was the result of an admin error and miscommunication between our dispatch team and the store staff. We extend our fullest apologies for this. I've relayed your feedback onto our dispatch team to investigate the cause of this, and to limit incidents such as these in the future. Kind regards, Jonah

Posted 6 years ago

“In the end, there was no sale! Failure in goods being sent as per arrangement.”

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Posted 6 years ago

Hi Michael, We sincerely apologise for the issues you experienced shopping with us. We value your feedback and would like to do whatever we can to improve our services anyway we can. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, and the demand for popular items at times exceeding our expectations, there are times where we experience an inventory shortage, or an item becomes discontinued without our knowledge. This was the case with your order in question, and the item was unfortunately not available with us or our suppliers. We understand that we have let you down, and for that, we apologise profusely and would like to do whatever we can to appease you. Kind regards, Jonah

Posted 6 years ago

“I ordered a paddock stand over 2 months ago and i have still not received it.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry you experienced a delay with your order. We try to maintain the utmost accuracy on our stock levels at all times. However, with the massive inventory of items we have available on our site, there are occasions where we experience a depletion of stock, or an item becomes discontinued by our suppliers without the prior knowledge to mark as unavailable. This was the case relating to your order, as the item was out of stock at our supplier's inventory, and were unable to send you the item until it was available again. We understand your disappointment, however, and will do whatever we can to improve our inventory management. I believe since leaving this review, the delayed item has now been dispatched and should now be with you. I apologise again for the delay in sending this item to you and hope you are satisfied with your order. Kind regards, Jonah

Posted 6 years ago

“I'll keep it simple. Bought item for a good price, told it would take longer to arrive due a "stock inconsistency", they're clearly just ordering from a supplier. And it seems that it wasn't an inconsistency as the item is still markred as "Available" on their site, even 24 hours later. Customers notice this stuff, don't try to bluff us! If it's something you order in, say so. I asked for a refund and was told it'd be passed on, I'm yet to hear anything from them. Even if it costs a bit more, go to sportsbikeshop, this place is a joke.”

Helpful Report

Posted 6 years ago

Hi Nick, I'm sorry for the delay in addressing your issue. We sincerely apologise for the experience you received shopping with us. We take your review very seriously and would like to do whatever we can to improve our services. We try to maintain 100% accuracy on our stock levels at all times. However, with the sheer volume of products we have available for sale, there are times where we experience an inventory shortage, or an item becomes discontinued without our knowledge. In this instance, our stock of the item depleted and we needed to order from our supplier, which unfortunately meant a later shipping date. When we notice a stock inconsistency, we take measures to update the product's availability as soon as we can to avoid confusion. This, however, can take around 24 hours to take effect, to make sure our system's run smoothly. We apologise for the inconvenience and confusion this caused. As for your refund, we processed this request as soon as we received it, however, it can take between 7-14 days for the money to appear in your account. I believe this has now been processed, and the refund should be with you. We understand that we have let you down; your feedback has been relayed to our team to limit instances like this happening in future. If you have any further concerns, please do not hesitate to contact us on 0800 130 3377 or email us at info@infinitymotorcycles.com Kind regards, Jonah

Posted 6 years ago

“I was sent a helmet with multiple parts damaged as a new item.”

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Posted 6 years ago

Hi Alex, I sincerely apologise for the condition you received your item in. I believe you have now returned your item and a refund has been processed. If you have any further issues or concerns regarding your order, please do not hesitate to contact me on jonah@infinitymotorcycles.com. Kind regards, Jonah

Posted 6 years ago

“I have been asked to review Infinity but have yet to receive my order which has been on back order for approx 6 weeks. I have had one phonecall to say it was onback order a few days after ordering but no update since. Not very good customer service Infinity”

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Posted 6 years ago

Hi Hayley, We sincerely apologise for the negative experience you had shopping with us. The item you purchased was unavailable at our suppliers, so your order was placed on back order until the item was available, which we were quoted as August 2nd. However, our suppliers pushed this date back from this date until October without prior knowledge. We apologise for the miscommunication regarding this and have relayed this onto our suppliers so we can be notified earlier of similar instances in the future. We understand your disappointment and would like to do whatever we can to appease you. Kind regards, Jonah

Posted 6 years ago

“So I order a helmet and 2 different gloves,the helmet was priced £0.00. My order went throught,money came out of my account.After 1week no order,no idea,no call and no email notifying be about my order. After I emailed the customer apparently they call but no evidence of missed calls or voicemail. One of the gloves was not even in stock, they explained some excuse about the price for the helmet,I still want my helmet as this is called false advertising,even now case is still ongoing I emailed but haven't heard nothing it's almost been 1week. I was given a £10 gift voucher for my troubles and times what a Joke??”

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Posted 6 years ago

Infinity Motorcycles is rated 4.7 based on 8,900 reviews