Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,838 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website, quick dispatch and delivery. This is definitely the first place to look when I need anything for me or my bike. 5⭐️”

Helpful Report

Posted 2 days ago

Hi Roy, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 23 hours ago

“I recently purchased a pair for Daisy Dungarees by Motogirl for my Mrs, from Infinity. She has been after a pair for ages. (she not got them yet, they for her birthday I'll get her to review them later) The delivery was very fast via DPD. The very next day after they arrived I received a promotional email showing that the product had been reduced quite significantly...just my luck! However after calling and speaking to Stella she said it would be no problem to refund the difference, now that's customer service. Next day the funds were in my account. I hadn't used Infinity before, but I will definitely use them again in future. Cheers :)”

Helpful Report

Posted 4 days ago

Hi Matt, Thank you for your amazing 5-star review of Infinity Motorcycles! We are glad to hear you were satisfied with your experience. I will pass this on to Stella. We hope to see you again soon! Thanks, Rhiann

Posted 4 days ago

“D30 armour bought at good a price and arrived extremely quickly. Excellent service”

Helpful Report

Posted 1 week ago

Hi Stu, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 week ago

“delivery time is brilliant, however, my parcel was delivered to the wrong address?? label was printed as 20 door number while i live in 12 door number, letter and email has the right address but the label is wrong and caused a huge disruption as i got a notification saying my parcel has been delivered, but it was not received by me nor at my house. ridiculous.”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for taking the time to leave your feedback. I apologise for the error with your order. I will pass this over to our logistics team so we can improve our services. Thanks, Rhiann

Posted 2 weeks ago

“Great service and advice from Dave in the Southampton store when buying a new helmet. Thanks Dave!”

Helpful Report

Posted 3 weeks ago

Hi Peter, Thank you for your 5-star review of Infinity Motorcycles! I will pass this onto Dave. We hope to see you again soon! Thanks, Rhiann

Posted 3 weeks ago

“Excellent service”

Helpful Report

Posted 1 month ago

Hi Danny, Thank you for your amazing 5-star review of Infinity Motorcycles! We are happy to hear you were satisfied with the service you received. Thanks, Rhiann

Posted 1 month ago

“Excellent service, I used the price match option for the first time and was very impressed. Within a couple of hours I received an email and the price was lowered on the website to match a sale price. The delivery was early the next day and was exactly as advertised.”

Helpful Report

Posted 1 month ago

Hi Stephen, Thank you for your amazing 5-star review of Infinity Motorcycles! We are glad to hear you were satisfied with our Price Match Promise. We hope to see you soon! Thanks, Rhiann

Posted 1 month ago

“Stella was excellent, she couldn't have been more helpful.”

Helpful Report

Posted 1 month ago

Hi Denis, Thank you for your amazing 5-star review of Infinity Motorcycles! I am glad to hear you were satisfied with your most recent experience with us. I will be sure to pass this on to Stella. Thanks, Rhiann

Posted 1 month ago

“Good customer service”

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Posted 1 month ago

Hi Chris, Thank you for your amazing 5-star review of Infinity Motorcycles! I am glad to hear you were satisfied with our service. Thanks, Rhiann

Posted 1 month ago

“Quick delivery and very good quality Bering gloves at a good price, came with a return label but not needed.”

Helpful Report

Posted 1 month ago

Hi Chris, Thank you for your amazing 5-star review of Infinity Motorcycles! We are happy to hear you were satisfied with your recent shopping experience. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“I purchased a TechAir10 vest from Infinity Motorcycles and due to an accident at home, I couldn't use it for for a long time. When I did use it it wasn't working. I informed Infinity Motorcycles and they told me that although it's out of warranty period by a couple of days, given that it has not been used (with the tag intact) they can send it back to Alpinestars and get it sorted. I thought that's really great customer service, but I was wrong. First of all they sent the TechAir10 vest to Alpinestars 4 weeks after receiving it and it has been over 3 months since then and I haven't yet received it back. When I ask them, i get the same answer every time "It will be with you as soon as we get it back". End of the day you see how good or bad a company's customer service is only when things go wrong and in my case, Infinity Motorcycles have proven that their customer service is just ridiculous. I will avoid them like a plague and will NOT recommend them to any of my biker friends.”

Helpful Report

Posted 1 month ago

Hi Shiv, Our fullest apologies for the delay. We are asking a Favor of Alpinestars to look at the Tech Air 10 as this was out of the warranty period, so this process would take a little longer to resolve for you than normal. We have been chasing them for an update but this has elapsed over our usual time frame for a warranty claim. We have agreed to replace the garment for you and this should be with you in the next couple of days. If you have any questions, please get in touch with info@nfinitymotorcycles.com Thanks, Rhiann

Posted 1 month ago

“Excellent customer service nothing to much trouble , and a big shout out to Alex at the Huddersfield store nothing was too much trouble and his passion and knowledge is great, I'll definitely be popping over again 👌🏼”

Helpful Report

Posted 1 month ago

Hi Dale, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to Alex. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Thanks to MJ at the Hanger Lane branch who helped me out with picking my first motorcycle gear for my CBT. Super helpful and very friendly!”

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Posted 1 month ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to MJ. Best of luck with your CBT, we hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“My thanks to Alessi in the Camberley branch for helping me choose an Arai lid and also for swapping the Cardo over from old lid... Always found infinity staff to be so helpful and friendly”

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Posted 1 month ago

Hi Stephen, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to Alessi. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“I bought a Keis Ultraflex jacket from you. I had it 16 days. It will no longer power heated gloves. I’ve returned the jacket for a refund. I’ve advised you I am rejecting it within 30 days in accordance with my rights under the Consumer Rights Act 2015. So far you’ve refused my requests and disregarded the law insisting you must return the jacket to Keis the manufacturer. Keis confirmed it was faulty and are repairing it. I don’t want a repaired product as I’ve rejected it. Still awaiting a refund. Absolutely terrible service.”

Helpful Report

Posted 2 months ago

Hi Nicola. Thank you for providing your feedback. Our policy for returned electrical items with a fault in under 30 days is for the garment to be returned to our supplier to be tested to confirm the fault so they are either able to repair or refund the jacket. If a product is returned to us within 30 days we are happy to refund the item after the fault has been confirmed by our supplier. I would like to inform you that the jacket purchased and returned because of a fault is currently at our suppliers and has finished undergoing tests. Our Warranty and Returns department contacted our supplier this morning and has been informed that the fault has been found and is currently being repaired; therefore, we issued your refund at 10:30 on 18/11/2024. We wanted to let you know that the jacket arrived at our warehouse on the morning of 12/11/2024, and we sent it for inspection on 13/11/2024. We’re happy to inform you that your refund has been processed sooner than the timeframe mentioned on our Delivery and Returns page. Please note that our Delivery and Returns page states that refunds and exchanges may take up to 7-14 days to process. We appreciate your patience during this process. Thanks, Danielle

Posted 2 months ago

“The team at Infinity Oxford are very knowledgeable and take time to talk through the advantages and disadvantages of their products. I spent the best part of two hours with Steve this morning talking me through a range of textile jackets and base layers. There was no pressure selling, just straightforward technical information that enabled me to make an informed decision prior to a purchase. Thank you.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to Steve and the team at Oxford. Thanks, Rhiann

Posted 2 months ago

“First rate staff and goods”

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Posted 2 months ago

Hi Paul, Thank you for your fantastic 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Friendly, knowledgable staff. Great range of quality gear. Highly recommended shop. (Gloucester branch)”

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Posted 2 months ago

Hi Tim, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Rhiann

Posted 2 months ago

“Very disappointed with this scammers. They are the worst probably. They just want to sell you things even if it’s not for you. They sell me 2 expensive helmets and they assured me that is what I need. They are very unfriendly and rude people. Very unprofessional. Don’t trust…..”

Helpful Report

Posted 2 months ago

Hi Gabriel, Thank you for sharing your feedback; we value every customer’s experience and regret that your recent purchase didn’t meet your expectations. I have discussed your helmet purchase with the store from which you bought it and understand that you tried on several helmets across various price points, ultimately choosing a mid-priced option. We’re sorry to hear that you felt any pressure to buy outside your budget. Our goal is always to help customers find gear that fits their needs and preferences. When you later experienced fit issues, our team responded by ordering smaller center pads, and, after hearing you were still uncomfortable, provided additional padding at no extra cost to try to improve the fit. We made every effort to resolve your issues within the limits of our policies. Since the helmet had been used on a ride and the visor stickers had been removed, a refund or exchange couldn’t be processed. This is general policy, which we believe was clearly communicated during your purchase. Unfortunately, during follow-up discussions, your behaviour escalated, where you directed rude language and threats of violence toward our staff, resulting in a necessary ban. We are committed to maintaining a respectful environment for all customers and staff. We sincerely apologise that your experience with us didn’t meet expectations; however, such behaviour will not be tolerated. I hope we can support you in any way within our policies to help improve your experience. Regards, Danielle

Posted 2 months ago

“Bought an item in store and was told by a member of staff that the model choosen would fit the bike and didn't when taking it for a refund was denied of it completely bad service on infinitys part and will be actively seeking alternatives instead of returning to this company again in the future”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your feedback. I sincerely apologise for any misinformation provided during your in-store visit. I will ensure that our sales staff is informed so we can enhance our services. Upon reviewing your case, I understand that you received a credit note as a result of returning your online order item along with your in-store purchase. Since our online Warranty and Returns department is unable to process refunds to the original payment method, for in-store purchases, we issued a credit note for the full total of the items returned. I regret any inconvenience this situation may have caused. If you would like to discuss this further please email info@infinitymotorcycles.com. Thanks, Rhiann

Posted 2 months ago

Infinity Motorcycles is rated 4.7 based on 8,838 reviews