Independent Cottages Reviews

Name: Independent Cottages
Address: LG.03 Cargo Works, 1-2 Hatfields, London, London, London Borough of Southwark
Rating: 4.97

5.0 Rating 637 Reviews

100 %

of reviewers recommend Independent Cottages

Company Reviews

Metrics

Info

5.0

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Independent Cottages:

We're passionate about holidays in the UK, and promote independently owned, self-catering holiday accommodation. Our independence means that we don't charge hidden commissions to owners, or booking fees to holiday makers, and we aim to keep it that way.

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Phone:

02036370812

Email:

marketing@independentcottages.co.uk

Independent Cottages 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

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“Straightforward good service”

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“We have been with Independent cottages since we opened and have found them quick to respond with any updates we may have needed. Their site has kept fresh and inviting to new customers and the ability to post ones own late availabilities is an added bonus. I would (and have) recommended them to other cottage owners.”

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“Simply incredible service from Sarah and the team at Independent Cottages. Super patient and enthusiastic getting our property online.”

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“This will be our eighth year with Independent Cottages which really speaks for itself. They are professional and responsive without losing the personal touch. Any changes to our page that we have asked for have been dealt with very quickly and Sarah's advice and help are always first class. Our particular favourite feature is that by keeping your page updated you can keep your listing to the top of the page. Everyone else seems to operate on a rotating or random basis which means that if you have a property in a very popular area your listing may not get seen as often as you like. We always recommend them to anyone who is looking for an advertising platform. Five stars in every respect!”

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“Professional, personal, a brand that customers recognise and trust and good value for money. We are returning our custom for the fourth year - very happy with the service we receive from Independent Cottages.”

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“I have used this site for my own cottage and have had a positive response from customers using the site.I have also used the site myself and find it very easy to use and provides the information that I would wish to see when booking a self catering holiday. Having used this site it highlights the issues on other sites I have used in the past”

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“Anything i need to know, Sarah and her team respond quickly without fuss. With good advice, and regular emails we find Independent Cottages a good place to advertise. On renewal, we get plenty of notice to do so. On renewal, they also give us the ability to easily amend our advertising and offer good tips.”

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“Independent Cottages are always happy to help and making sure that we are making the most out of our advert.”

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“We were looking for a friendly UK based site to advertise our holiday lodge for a reasonable price, where our guests would not be charged a service fee. Independent Cottages met and surpassed all our requirements. The customer service has been excellent. Our advert was set up for us at the beginning which made the whole process hassle free, and any requested amendments along the way have been have been made swiftly. The ‘Verified Owner’ badge also helps give guests peace of mind. We would recommend Independent Cottages to any owner.”

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“I have been using Independent Cottages since 2015, and have just added another cottage in the last week. In the first year of renting a holiday cottage - I used six agencies, and Independent Cottages generated both the highest number of inquiries and the most bookings. I have dropped four other agencies, and now use Independent cottages and one other provider. The high levels of inquiries are also combined with great customer service, and Sarah goes the extra mile to assist you, which is a winning combination.”

Independent Cottages 5 star review on 22nd November 2017

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“Attentive service and proactive website development”

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“Prompt updating of website when required & easy to use website. Website is found high up in the Google searches which is most important for owners.”

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“Each time I contact Sarah for advice, I find her courteous, kind, helpful and informative. The Independent Cottages website is clear, concise and easy to use. I have a high, consistent level of enquiries from the website, many of which convert to bookings. I wouldn’t hesitate to recommend Independent Cottages. Ann Parker Loarridge Jurston Barn Wellington”

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“Sarah is always there at the end of a phone when we need helpful advice at the same time we are able to run our business without interference, unlike some other well known companies. We have had a busy year with lots of bookings and we are going to stay with Sarah Jarvis this coming season knowing that her support is with us.”

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“Excellent, professional service.”

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“We receive a lot of inquiries from our advert listing and many our conversions.”

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“I joined Independent Cottages in May 2017 and so far have received prompt and helpful service. Their owners website is so easy to use and I am pleased with the overall look of my advert. Thank you Independent Cottages! Wendy - Suffolk”

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“We have just join independent cottages on the recommendation from a holiday Owners forum. The process has been so smooth & quick. Sarah answered queries very professionally, friendly & quick. The website is easy to navigate, so here’s hoping it produces bookings. Wonderful to have a website that allows guests & Owners to contact each other. Nobody knows the suitability of their property for prospective guests than the owner. I would have no hesitation to recommend independent cottages on as a fuss-free professional process. Look forward to many years of business together.”

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“We have been using Indepenent Cottages for years now. They are very helpful, easy to use and produce results. What more can you ask for !!!”

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“We advertise or cottage in Norfolk on a few websites, but Independent Cottages is by far the best. The website looks amazing, the owners log in pages are a breeze to use and the customer service is second to none. No enquiry is to small for Sarah, and the response rate is extremely fast and friendly. We now receive more views and enquiries from Independent Cottages than any other website, and as a result will be leaving another larger, more expensive competitor. I would not hesitate to recommend Independent Cottages to other holiday home owners who are looking for a website who they can not only trust, but who will do everything they can to make your listing with them a success.”

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Independent Cottages is rated 5.0 based on 637 reviews