Independent Cottages Reviews

Name: Independent Cottages
Address: LG.03 Cargo Works, 1-2 Hatfields, London, London, London Borough of Southwark
Rating: 4.97

5.0 Rating 637 Reviews

100 %

of reviewers recommend Independent Cottages

Company Reviews

Metrics

Info

5.0

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Independent Cottages:

We're passionate about holidays in the UK, and promote independently owned, self-catering holiday accommodation. Our independence means that we don't charge hidden commissions to owners, or booking fees to holiday makers, and we aim to keep it that way.

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Phone:

02036370812

Email:

marketing@independentcottages.co.uk

Independent Cottages 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

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“Independent Cottages offer a friendly professional service for advertising our Cotswold Holiday Cottage > https://www.independentcottages.co.uk/wiltshire/lantern-house-ref2289 that we have enjoyed using for a few years now. We started 9 years ago and in the early years tried several online sites and print advertising, and can say without question Independent Cottage continues to come out on top, both in terms of return on investment and ease of use!”

Independent Cottages 5 star review on 7th January 2017

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“I would highly recommend Independent Cottages. We have been advertising with them for many years and are very happy.”

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“We have had our holiday cottages with Independent Cottages for a number of years now and have found Sarah and her team very professional. Their website is easy to use both for guests and cottage owners and I can quickly update our cottage details and photos. We get plenty of enquiries and bookings through the independent website and they don't charge commission on bookings. I would be happy to recommend them to other cottage owners.”

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“Independent Cottages is an excellent site, Sarah is always very helpful.”

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“From initial contact through twitter I found the service provided to be both professional and efficient. I had a number of questions from the outset which were answered quickly. The registration and payment process was simple and painless. I am very impressed with the advert which the team have produced and I am very much looking forward to working with them in the coming months.”

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“Very good company to deal with, friendly, helpful and straight forward. I have no hesitation in recommending them.”

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“There is always someone to answer your calls if there is a query about anything. It seems to be Sarah who answers them as well which is good. I am able to update my cottage as often as I like so it comes to the top of the list for the area. This is certainly an advantage if I am able to access the computer. Also, Independent Cottages seems to be always fairly high on the Google listing if you put "Self Catering in the Lake District". People who book on Independent Cottages say it is also a bit cheaper as the cottage owner is not paying a large amount in agency fees. The one off payment each year is relatively low anyway and I've just had the first booking of the year via Independent Cottages. I do mention you to other cottage owners if they ask.”

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“We have been advertising with independent cottages for several years now. Sarah has always been very helpful and has suggested improvements to our page.The advert has generated a lot of business for us. It is always useful to be able to update and change things ourselves. Advert looks good and the pictures are great. We will continue to use independent cottages for the foreseeable future.”

Independent Cottages 5 star review on 19th December 2016

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“We have advertised with various different organisations, but Independent Cottages comes top for us for a variety of reasons. Requests for information come direct, and as there is an active calendar the contacts are generally requesting valid bookings. It is easy to edit and change details online. And using Google Analytics Indepemdent Cottages often appear as our top refering site. Great value for money - annual fee and no further charges”

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“Independent Cottages is the only commercial site we need to market our house. The additional lettings we attract through the site and its functionality for us as owners are critical to the success of the business.”

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“I am not very computer literate but I have found this site very user friendly, and the few things I didn't quite know how to do were sorted immediately with a quick e-mail. The booking calendar is really useful and was relatively easy to incorporate into my own website. A very friendly and efficient service.”

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“Over the past four years I have advertised with various cottage guides in the UK, and by far the most successful with regard to enquiries and securing bookings has been Independent Cottages. Their website is very good and is easy to use and maintain, and as an owner I appreciate the way they are very proactive in providing us with up to date news and information on the self catering business. I never hesitate to renew my adverts with them because I am always confident of receiving a good return on what is a very reasonable annual subscription rate. Overall I have found Independent Cottages to be a well run professional business, and can highly recommend them to any new or prospective owners.”

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“Sarah and Steve offer a very good website which advertises holiday cottages and is very easy to use. Cottage lookers can look for cottages with the easy navigation and so none of the 100 questions asked as the site is very direct and to the point. Sarah is on hand if we have a problem and is quick to solve any problems and the best thing about the Independent site is that we can telephone and we ALWAYS speak to the same person unlike another site we are on and you could be talking to someone who does not speak english. There is no booking fees and we have complete control of our own business and so dont go to the cowboys out there but come to the indians for a FIRST CLASS SERVICE.”

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“We have used Independent Cottages for quite a few years for our privately managed (and truly independent!) holiday properties in the Lakes. It's fair to say they have given us a consistently good level of enquiries from guests, and we believe that their pricing structure is fair and reasonable, particularly for small operators like us. Whenever we have needed to contact Sarah, the service has been first class. The plans for going forward sound great, without giving up the ethos that we like and support. Good luck.”

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“Woolstore Cottage has been advertised with Independent Cottages (IC) for a number of years. We took over the cottage in 2015 and took on all of the advertising websites that the previous owners used - simply because we were new to the business and were unsure what to do. We now only use our website and subscribe to two others, one being a website dedicated to our area of the country and Independent Cottages. Sarah and colleagues have been really helpful in providing advice and guidance and rental tips. When our we designer was struggling with a calendar for our site, IC shared theirs so we now have one calendar sync'd to two sites which is great. We only have one cottage and both have full time jobs so it is really important to have something interactive and easy for us to use and update. We get a lot of enquiries from IC and people often say they have chosen to use the site as it is truly "independent" and not one of the "big boys". Even if I cannot assist someone with a booking enquiry, I always tell then to check out the IC site (and sometimes even do it for them and tell them to check a particular property!). I know that Sarah and her team are planning a few changes to the site and this will only improve and enhance what we already have/use. Paula and Andy McLean.”

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“When I started renting out my holiday cottage I used one of the "big" companies to get me going. I quickly discovered that they were only interested in their profit and had many confrontations when they tried to take too much commission. The financial side is important but I want to offer our customers a wonderful holiday at fair price in a property that meets or exceeds their expectations. Independent Cottages has provided the perfect method for me to advertise my property and offer holidays at a price that is fair to me and the holiday maker without the overhead of commission. I can thoroughly recommend their service from the perspective of the cottage owner but perhaps more importantly Independent Cottages is the place to find the best value for money when looking for that perfect holiday location. Thanks to Sarah and her team - Keep up the good work! Pete Birch - Burrow Cottage Norfolk”

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“Dealing with Sarah at Independent cottages is dealing with somebody who actually cares about her customers and does all she can to maximise the return from my holiday let. Any queries have always been received and dealt with expeditiously. I have recommended her and Independent Cottages to several other people concerned with holiday lets. I have been with them for 5 years and they represent excellent value for money. Nigel Harrison, Ashford, Kent”

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“Independent cottages is an efficient site that is truly independent. Whilst many sites claim to be independent, it is actually a rarity.”

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“We are now entering our 5th year with Independent Cottages and would say that working with them is effortless. We get plenty of enquiries and most importantly bookings from them. The only thing we really need to do is add any late booking deals and that's it ! They are truly 1st class and we would recommend other cottage owners advertising with them without hesitation !”

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“We have advertised our holiday cottage with Independent Cottages for about 8 years now and I have to say they have always provided us with excellent customer service. Every email we send is answered freindly, efficiently and very promptly. They are always updating the services they offer and reviewing new ways they can help us market our property. The Late Lets section is probably the most useful section for us as we always update it an list any late offers we have which always then seem to get booked out. We are now running at over 85% occupancy each year with over 64 bookings this year on our one cottage; Independent cottages have been instrumental in helping us achieve this success. Our trust and reliance on Independent Cottages also comes into play when we want to go away ourselves as we always check the Cottages available on Independent Cottages. The fact that you are contacting & booking with the owners direct themselves is very important to us when booking a cottage to stay in. This is also a key reason why continue to advertise our own holiday cottage with them. Many thanks for your great customer service.”

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Independent Cottages is rated 5.0 based on 637 reviews