Independent Cottages Reviews

Name: Independent Cottages
Address: LG.03 Cargo Works, 1-2 Hatfields, London, London, London Borough of Southwark
Rating: 4.97

5.0 Rating 637 Reviews

100 %

of reviewers recommend Independent Cottages

Company Reviews

Metrics

Info

5.0

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Independent Cottages:

We're passionate about holidays in the UK, and promote independently owned, self-catering holiday accommodation. Our independence means that we don't charge hidden commissions to owners, or booking fees to holiday makers, and we aim to keep it that way.

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Phone:

02036370812

Email:

marketing@independentcottages.co.uk

Independent Cottages 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

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“We have been using Independent Cottages for many years to promote our holiday rental in the New Forest and have been used to a good stream of enquiries and many weeks let as a result. We believe that the online exposure provided helps greatly in the successful operation of our business and we prefer the one off payment for the service to the commission based system operated by other prominent booking companies. Sarah has always alerted us to any scams which might be doing the rounds and provides good tips on how we should best build our website.”

Helpful Report

“It's good to see one independent agency standing out against all the web giants who give very poor service for very high fees. Independent Cottages have a user-friendly website and a user-friendly personal touch with Sarah being on the end of a phone line. They provide plenty of enquiries and I am happy to take it from there.”

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“Independent Cottages was very easy to set up for our holiday let and Sarah was very helpful during the process. We like the format and we get quite a few enquiries and bookings through this site. It is very simple to navigate the website and the calendar is particularly easy to update—very important when you have several to change.”

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“After 4 years with Independent Cottages we now use them exclusively as they provide us with everything we need - a good level of bookings, a site which makes it easy to manage calendars, late booking offers etc. They are also on the ball to warn about potential scams and Sarah is personally accessible if you have any queries- what more could you want. I would unreservedly recommend Independent Cottages.”

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“We use a number of external directory sites and Independent Cottages stands head and shoulders above, not only in terms of the number of enquiries, but also the effort that Sarah puts in to get us maximum exposure”

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“I have two properties listed on independent cottages. Sarah and the team are a pleasure to deal with. Responses are always prompt and any action requested is quickly executed. The site is extremely easy to manage and the listings are extremely good value. I wouldn't hesitate to recommend them.”

Helpful Report

“Sarah and her team at Independent Cottages have been looking after us for five years now. I have no hesitation in recommending them to anyone in the holiday cottage sector. A large proportion of our bookings come through Independent Cottages and I especially like the 'Late Offers' section where I can advertise a week which has become suddenly available, (usually due to a last minute cancellation). The website is well laid out and easy to use and there are regular updates about potential scams and other issues which are important for a holiday cottage owner to be aware about. The best endorsement I can give is simply to say that we have just signed up for a sixth year. The proof is in the pudding... you don't stay loyal to a company like this unless they are providing a professional service and help you generate business! What more can I say!”

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“I just want to say that Independent Cottages are a breath of fresh air. Having dealt previously with company's that no longer let you deal with the owner directly Independent Cottages have a website that is truly in the spirit of dealing directly with the owner. Sarah was most helpful when setting up my 2 listings for Cop Farm.I would have no hesitation in recommending other holiday homeowners who are frustrated by the greed from other web platforms out there. Brilliant !!!”

Independent Cottages 5 star review on 20th May 2018

Helpful Report

“I took out two listings with Independent Cottages in early 2018 after careful research and growing disillusionment with the offerings of the big players in the holiday lettings market. I wasn't disappointed. Customer service is impeccable, setting up my entries was straightforward and the site is easy to use and maintain. The late offers section is a great way of filling last-minute vacancies. I've had very good booking levels and the verification process is an excellent way of ensuring peace of mind for guests. Couldn't be happier. I just wish I'd found this gem of a listing site years ago.”

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“Our listing has been live with Independent Cottages for a little over a week and we are already generating enquiries. The system is easy to use and the unique content that the team created for us is excellent. We would highly recommend.”

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“We have been using Independent Cottages for almost a decade, and have found them to be by far the best online service we have tried. In fact, we now use Independent Cottages exclusively. Sarah is super-efficient and helpful, and always prompt to reply. I can throughly recommend using Independent Cottages to anyone thinking of advertising their holiday property.”

Helpful Report

“We have been with Independent Cottages since 2012, and have had a consistently good level of inquiries and bookings. The site is attractive, clear, and easy to use. It is also good value for money. Sarah and Steve always respond very quickly and helpfully to our queries and suggestions. We would recommend Independent Cottages without hesitation to other Holiday Home owners.”

Helpful Report

“I've been with Independent Cottages since 2013 and find the whole online system really simple and easy to use. It's my favourite site to advertise on and the one that brings me the most customers! Sarah runs a tight ship and is helpful and responsive to messages. Whilst there are a lot of cottages on the books, it still has that personal feel and i don't feel lost or on my own like on other sites, there is always a helping hand when needed! The fees are really reasonable too, especially considering the thought that goes into the writing of each advert- something which Sarah and the team help with, keeping the overall standard of the site high. I cannot recommend them enough, if you are thinking of advertising with them go for it, you will not be disappointed!”

Helpful Report

“Having our self-catering property listed with Independent Cottages has provided us with many enquiries. The website is very easy to navigate and the owners page gives us easy to use tools to help us manage and update our advert. Sarah is always there ready to help and answer any questions we have and nothing is too much trouble. A one-off fixed fee and no commission, Independent Cottages provides excellent value for money and we would not hesitate in recommending them to other holiday cottage owners.”

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“We have been with independent cottages for many years. Their service is wonderful, nothing is too much trouble.They are very helpful but not intrusive and are by far the best company we have used for promoting our cottages. Highly reccomended”

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“We joined Independent Cottages as a property owner after booking levels with larger organisations had decreased and costs had increased and charges were being made to guests. Since the initial contact with them the service has been excellent and Sarah was really helpful when we were joining. Their website is eatner property enter details into and update and the last minute offers section excellent. It is now three weeks since we joined and we've had one booking (via the last minute offers) and a tentative booking as well. Based on my experience so far I'd recommend Independent Cottages to other holiday property owners.”

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“I get a lot of enquiries from Independent Cottages, they take no commission and their one off annual payment represents good value for money.”

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“I have booked a cottage through the Independent Cottages website and was concerned about the potential for scams. I decided to contact Sarah via email who within minutes phoned me to discuss my concerns. Sarah was able to put my mind at ease due to her knowledge of the property owner who has been registered with her for 9 years. In addition Sarah offered to make contact with the owners to put my mind further at ease. The swift response and professional manner with which Sarah dealt with my concerns have prompted me to endorse the use of Independent Cottages website to others..”

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“Independent Cottages provide a great service for owners of holiday cottages. They are very professional and helpful when setting up your account. And great value for money. My subscription was paid off in the first week of going live in 2017 and has been paid off many, many times since. I cant recommend them highly enough. And I would also say that we need to support Independent Cottages otherwise we will end up with only the likes of greedy companies like Owners Direct, Home and Away, Holiday lettings, Trip Adviser etc that fleece our clients and force us to reduce our rates. Long live Independent Cottages.”

Helpful Report

“I have been really impressed with the efficiency and professional manner that I experienced when setting up my properties with Independent Cottages. Sarah was very quick to respond and made the necessary changes which I must add were very few. I have found the web site very easy to manage and negotiate around. It is easy to update the calendar and other basic information. Many thanks.”

Helpful Report

Independent Cottages is rated 5.0 based on 637 reviews