Independent Cottages Reviews

Name: Independent Cottages
Address: LG.03 Cargo Works, 1-2 Hatfields, London, London, London Borough of Southwark
Rating: 4.97

5.0 Rating 637 Reviews

100 %

of reviewers recommend Independent Cottages

Company Reviews

Metrics

Info

5.0

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Independent Cottages:

We're passionate about holidays in the UK, and promote independently owned, self-catering holiday accommodation. Our independence means that we don't charge hidden commissions to owners, or booking fees to holiday makers, and we aim to keep it that way.

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Phone:

02036370812

Email:

marketing@independentcottages.co.uk

Independent Cottages 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

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“We've listed our cottage on Independent Cottages for over 7 years now and have been very pleased with the consistent level of enquiries and bookings. The presentation of the website is very appealing and the owners section is straightforward and easy to use. We have always appreciated the excellent level of customer service and the friendly but professional approach. Thank you!”

Helpful Report

“I heard about independent cottages from a work colleague who had been using the company successfully since they set up their own self catering holiday accommodation. So when I was looking for somewhere new to advertise, IC seemed the obvious place to look. I was impressed with the site and the previous feedback I had, but was even more impressed when I made the initial contact. I pride myself on a personal service and like to give care and attention to my guests and this was exactly what I received from Sarah! Not only that, it was so quick and easy and Sarah has always been just an email or phone call away. I like the ease with which I can update availability and pricing and view the visitor statistics. I especially like the guest book photos section which allows potential guests to get a real feel of your accommodation. Although I have not had many bookings directly from the site my bookings have increased and I know the cottage information is being viewed regularly. Thank you Sarah. Much appreciated.”

Helpful Report

“Independent Cottages is by far our preferred portal for advertising our cottages. Unlike other sites, Independent Cottages provide a helpful personal service, and you never feel that you are just another anonymous owner. The quality of enquiries is good, and conversion rates to bookings very high; quite likely due to the search criteria provided on their website. Sarah is always very helpful and responsive to any queries we have. She also provides useful suggestions to improve our listing to maximise enquiries.”

Helpful Report

“I have been letting Ropewalk Cottage, Lymington, through independent Cottages for several years now. Nothing is ever too much trouble for Sarah. She will answer a question late into the evening or at a weekend. She always comes back very swiftly. I like the site lay out and performance very much indeed and she is not greedy for money. Well done Sarah, please keep up the excellent work. Caroline”

Helpful Report

“As a Holiday Home Owner ( and retired Hotelier of 40 years experience) I heard about Independent Cottages in an article about Onwersdirect featured in the Daily Mail. I contacted them and within a week of my initial contact my Holiday Home is live on their website. I am completely satisified with their standard of professionalism and they are a credit to the UK tourism industry.Iwould have no reservation in recommending them to any Holiday HomeOwner Ken Burchill”

Helpful Report

“We've been with Independent Cottages since 2012 and have been pleased to see lots of improvements and additions to the website in that time. We like the way our cottages are presented, and that the website is user friendly and easy to navigate for both the visitor and advertiser. Sarah and Steve are always very helpful: they respond quickly to questions and always try to keep the website fresh and up to date. With so many corporate booking sites out there it's good to communicate with genuine people who obviously care about their business and their advertisers.”

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“I can certainly recommend your web site for advertising properties, with a lovely personal touch. Thank you Sarah for the wonderful web page you set up with the glorious write up. Sarah B. (Derbyshire).”

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“In the competitive market of managing holiday let websites, Independent Cottages stands out from the rest and holds its own. The system is easy to manage and the information and layout is clear and precise. Sarah has a wonderful knack of giving a personal, attentive service, despite dealing with a large number of owners and properties. Bookings have always been consistent and the site attracts seasoned self catering holiday makers who appreciate a blend of quality accommodation and service.”

Helpful Report

“My view is that this is without doubt the very best holiday cottages website that I have found. All the information you need is there and so clearly laid out with large images opening up of the property, availability calendars with prices and even actual extracts from visitors books. The booking process is smooth with direct links to the property owner so no middleman to complicate things. I have tried other sites in the past and they are not as informative, clear or user friendly or have the extensive inventory of properties that Independent Cottages provides, thank you, you really set the benchmark and have helped us get the best out of our valuable holiday times. Wonderful service.”

Helpful Report

“We feel that the Independent Cottages website is excellent in the way it offers ease of use and due to the way it is laid out, its use of graphics and its colour co-ordination, shows off the cottages which it advertises in a very attractive manner. We have been dealing with Sarah Jarvis for many years and have found her to be extremely helpful and supportive and any queries we may have or any other matters that we may be concerned about regarding the website are dealt with immediately. We cannot recommend Independent Cottages highly enough.”

Helpful Report

“I first listed my property on the Independent Cottages website in 2013. Since then, I have had a substantial number of good quality bookings, as a result of the listing. I have always found Sarah to be extremely helpful and a delight to deal with.”

Helpful Report

“I have been in the self catering lettings business for over 30 years. I am very impressed with the Independent Cottages website. It is the best advertising medium that I have at present. I get a huge number of enquiries/bookings through this website. It is definitely good value for money. It is easy for me to put my prices/photos on etc & updating my calendar is very quick & simple to do. The special offers facility is absolutely wonderful. It helps me to fill any last minute gaps. The format of putting offers in date order & with the further option of narrowing your search down to a specific area is perfect & is very 'user friendly' for the potential holidaymakers. New initiatives are constantly being added (extra photos/video clips/visitor book pages etc). I am happy to thoroughly endorse this website & recommend it to other advertisers. Well done Sarah & her team for an excellent website. Keep up the good work.”

Helpful Report

“Independent Cottages provide a service that is based on a genuine understanding of what both holidaymakers and holiday rental owners want and need. Guests can contact owners directly and get all the information and help they need when deciding where to book for their precious holiday time, and both guests and owners benefit from the confidence that personal contact can bring. As a rental owner using the Independent Cottages site, the standard and personal involvement of Customer Service I've received has been outstanding, and an object lesson to the gargantuan sites now attempting to dominate.”

Helpful Report

“We have successfully advertised our 3 Holiday Cottages www.newforestholidaycottages.com with Independent Cottages for some years now. As an advertiser it gives us a very easy calendar to update and the opportunity of advertising late availability is brilliant. I am pretty confident that even if I have a few odd days to let it is easy to display this to potential guests and more often than not the gap is filled. I now have the Independent Cottages Calendar on my website so only have to update once. This Calendar is so brilliant and can give a lot of info to potential guests. Independent Cottages are also so helpful with creating the entry and can easily be contacted for further help and advice. I have also found as a guest searching for a property to stay in, the Search Criteria is excellent. It makes looking for accommodation so much easier when a Search Filter can pin point towards the type of place one is looking for.”

Helpful Report

“I have been advertising with Independant Cottages since 2010, and am more than happy to continue. I have also found Sarah very helpful and happy to give advice. The owners log in gives valuable information to me as an owner and I particularly see the counters as a good way to moniter my page. I like that I can put up my own special offers and a noticeboard to give extra points of interest. Any changes that are made are instant, or Sarah will make changes very quickly for me. I like the very personal feel that Independant Cottages gives me as an advertiser.”

Helpful Report

“70% of my bookings come from Independent cottages, so customers must find the site easy to use and are easily directed to what they are searching for. As a cottage owner I find the site has everything I need and I can quickly navigate to where I want to be. The booking enquiry manager enables me to speedily see what is booked and the prices I am charging. Most importantly, when I have needed to speak to someone at Independent Cottages they have always been very helpful and friendly. It is good to know there would be someone in the background to speak to if needs be.”

Helpful Report

“Brilliant and fast service from Sarah who gave me losts of advice as a first time host. Independant cottages was recommended to me by someone else who uses it as where they get most of thier enquires from. This has been borne out by the fact that ee had a booking the first day it went live and a second one 2 days later - so paid for itself immediately. Thanks a million Sarah”

Helpful Report

“We have been using Independent Cottages for a number of years now. The site is very user friendly and we feel the site helps us manage our business easily. We are able to update the site when we require, and any changes are efficiently dealt with. The site is also very good value for money, and seems to connect well with our core visitor areas. We have two cottages advertised with the site, and we get a good percentage of our business through it. The site also gives those who are wishing to book the ability to inform us of their special requirements, party sizes and contact information. We recommend the site to others wishing to advertise their properties.”

Helpful Report

“Thank you Independent Cottages for being a very dependable and safe site for advertising our holiday cottage. We rate you top marks for customer service. The bookings that have come our way from your website have resulted in very happy guests. Thank you. With best wishes Peter and Christine from Tiore Cottage in the Scottish Borders”

Helpful Report

“We have advertised our holiday let on Independent Cottages for several years, and rely on it to obtain virtually all our bookings. The service we get from Sarah is excellent; always prompt and very helpful, and we have not had any problems. The website is attractive to customers, and easy to use, unlike many other websites which I have tried to use as if I was a 'customer'. Some are very poor indeed! As holiday let owners, we find bookings management easy and straightforward on Independent Cottages, and update everything easily, alternatively Sarah will help quickly if there are any issues. Independent Cottages obtains all the bookings we need, and we don't even feel the need to have our own website. We pay no commission, of course, which is a great benefit, having worked out that if we had to pay, say, 20% commission, we would need far more than 20% extra bookings to cover the cost, because of course not all the rental is 'profit'. We personally do not think it worth advertising anywhere which wants commission.”

Helpful Report

Independent Cottages is rated 5.0 based on 637 reviews