Independent Cottages Reviews

Name: Independent Cottages
Address: LG.03 Cargo Works, 1-2 Hatfields, London, London, London Borough of Southwark
Rating: 4.97

5.0 Rating 637 Reviews

100 %

of reviewers recommend Independent Cottages

Company Reviews

Metrics

Info

5.0

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Independent Cottages:

We're passionate about holidays in the UK, and promote independently owned, self-catering holiday accommodation. Our independence means that we don't charge hidden commissions to owners, or booking fees to holiday makers, and we aim to keep it that way.

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Phone:

02036370812

Email:

marketing@independentcottages.co.uk

Independent Cottages 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

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“We have been with Independent Cottages since we first started our holiday let in 2012. All our bookings have come through this site and we have been very pleased with the volume. As a result we felt that we didn't even need our own website as our guests have said that they were able to get enough information from the Independent Cottages site and liked the direct contact to the cottage owner. We have found the site clear and easy for us to use and any queries and updates have been dealt with speedily. Wishing Independent Cottages continued success.”

Helpful Report

“Very pleased with my first 12 months of bookings after dumping the big boys! Love the album for the guest book, think thats very effective, recommend from my experience:-)”

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“We moved WangfordFarm over to IndependentCottages from Owners Direct following the latters change of business model. We couldn't be more pleased having moved without a hitch and the personal touch extended from Independent was much appreciated. We also noted our guests were impressed with IndependentCottages which says a lot for their website.”

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“There is a trend among accommodation agencies to introduce booking fees & online payments, which model complicates matters & costs both guest & owner. Independent Cottages aren't like that. They offer an effective web presence for a sensible, flat fee & are friendly & helpful besides. Highly recommended.”

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“We have been advertising Pooh Hall Cottages with Independent Cottages since we opened in 2004. Independent Cottages has generated the majority of our business , year on year, since the start. The site is kept fresh and current and Sarah is quick to help with any queries or problems. It is a very user friendly site both for those advertising and those looking for holidays. Thank you Sarah. Sue Murray Owner Pooh Hall Cottages.”

Independent Cottages 5 star review on 16th January 2019

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“I can thoroughly recommend anyone thinking of advertising with Independent Cottages This is the No 1 site we receive bookings from for Eskmeals House and have for several years Very professional service, 5 stars and will be renewing again, thank you”

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“This is our 9th year using the services of www.independentcottages.co.uk I find Sarah extremely professional, quick to reply and at the same time personable. The website is easy for me to use and update. I like the fact the booking system we use automatically updates on www.independentcottages.co.uk I don’t like or use companies that take a percentage of our booking fees and therefore I find this method perfect for my holiday house business. Also, the prices are transparent for my guests. Here’s to another 9 years! Tracy Drysdale Tower Farm Holidays”

Independent Cottages 5 star review on 14th January 2019

Helpful Report

“We have been with Independant Cottages for some time and find the quality of service very efficient and exceptionally friendly. You really feel as thought are getting a personal service. Good luck to the team for the coming year.”

Independent Cottages 5 star review on 13th January 2019

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“Independent Cottages stands out as an excellent provider in the Holiday Cottage industry. Having their own holiday cottages gives Sarah a true insight into what owners require and value, and I so appreciate having her friendly advice and support at the end of the phone. The website is attractive, informative and easy to use for holiday makers, and a really effective tool for cottage owners. No booking fees and hidden costs for customers, and no hefty percentage charges for owners taken by booking agents. We would highly recommend Independent Cottages to any potential owners looking to market their holiday accommodation.”

Helpful Report

“We have been advertising both our holiday properties with Independent Cottages for just over a year after recommendations from friends. Our personal experience has been fantastic and in our opinion certainly match the ‘big boys’ in terms of firm bookings. Many guests do not realise their booking incorporate booking fees, which frustrates us considerable, and with Independent Cottages there is none of this. Their listing fees are extremely fair and I would not hesitate in either listing any future rentals with them or indeed looking for holiday accommodation myself.”

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“I have promoted my small holiday let via Independant Cottages for over 5 years. I value the personal, flexible service and prompt response to any query or request that I may have”

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“Sarah at Independent Cottages has provided a superb personal service. She has guided us as novice owners and given us lots of useful advice. We are happy with the number of bookings we get and the system is easy to use. We love it that we can engage with our guests and offer a flexible service because Independent Cottages allow us to. Plus it is very reasonable!”

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“Easy to use site and very good booking results. The support and help from Sarah is first class. Would thoroughly recommend.”

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“We have been advertising with Independent Cottages for a number of years and can heartily recommend them. For anyone who still values the personal connection this is the place to come. It is uplifting to see them hold their own against the big faceless companies that charge ridiculously high commission rates. Sarah and her team provide a warm, human, but nonetheless effective service and we can't fault them.”

Helpful Report

“I have been advertising with Independent Cottages for two years and the third year is in progress. I have been very pleased with the level of enquiries that I have received and converted to bookings. I am particularly pleased to be able to maintain control of my bookings and talk to guests directly while at the same time I am divorcing myself from those large multi-national sites which charge booking fees. I am sure that Independent Cottages offer the formulea for success.”

Independent Cottages 5 star review on 20th December 2018

Helpful Report

“I was fed up with being bossed about by the massive holiday rental websites so tried Independent Cottages for a touch of old fashioned service and personal engagement with potential clients. I was not disappointed and and more than happy to sign up for another year. A big thank you to Sarah for all her hard work”

Independent Cottages 5 star review on 17th December 2018

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“Independent cottages secure more business for us than any other platform and represents outstanding value for money.”

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“Independent Cottages is just what I wanted to advertise my two cottages in face of the huge, bullying American conglomerates. I can speak and deal with my guests directly and I have achieved many bookings over the past few years from this friendly and extremely efficient company.”

Helpful Report

“This is the first year we've used Independent Cottages and our experience has been great. We have found them to be extremely professional and helpful which has resulted in a great 2018 season. Their system is quick and easy to set up and use. Independent Cottages fees are reasonable for the service we receive, which has been extremely helpful . we would recommend them, which is more than we can say of others we investigated using .”

Independent Cottages 5 star review on 16th December 2018

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“Can’t fault the service lots of bookings and easy to up date our details/calendar etc Will definitely continue to advertise with idapendent cottages.”

Independent Cottages 5 star review on 14th December 2018

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Independent Cottages is rated 5.0 based on 637 reviews