Independent Cottages Reviews

Name: Independent Cottages
Address: LG.03 Cargo Works, 1-2 Hatfields, London, London, London Borough of Southwark
Rating: 4.98

5.0 Rating 643 Reviews

100 %

of reviewers recommend Independent Cottages

Company Reviews

Metrics

Info

5.0

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Independent Cottages:

We're passionate about holidays in the UK, and promote independently owned, self-catering holiday accommodation. Our independence means that we don't charge hidden commissions to owners, or booking fees to holiday makers, and we aim to keep it that way.

Visit Website

Phone:

02036370812

Email:

marketing@independentcottages.co.uk

Independent Cottages 5 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

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“I have been using independent cottages to advertise Cornerways Norfolk for quite a few years now and I am extremely happy with them. I have also booked several holidays with properties advertised on their site and I have never been disappointed. I have always found the site easy to use and Sarah is always very helpful and friendly.”

Independent Cottages 5 star review on 14th May 2019

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“A great website genuinely advertising property owners. Great value, communication and no large commisions or booking fees. Would highly recommend..”

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“I have advertised my both holiday cottages with Independent Cottages now for 3 years. Outstanding service and for a very reasonable price. The website is very easy to navigate unlike others. I would say 80% of my bookings come from Independent Cottages. They also advertise and last minute offers you have in social media, including Facebook and Twitter. I would highly recommend Independent Cottages.”

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“We started advertising with Independent Cottages last May and have been very happy with the service they provide. The web advert was produced quickly with excellent communication from Sarah. It was all very easy to set up. We have been pleased with the enquiries and bookings we have taken as a result of advertising with Independent Cottages.”

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“Always easy and quick to navigate, the site works better than ever since updating. Guests like it, as communication with the owner is instant and personal. My response rate remains excellent. A great value site.”

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“We have been cottage owners for over 10 years and become increasingly disenchanted with our large booking company. We started advertising with Independent Cottages last year alongside our old agent and have been hugely impressed by the ease of the set up and the communications from them. We have now maximised our income thanks to them and are using as many weeks as possible for customers booking through them. There is no commission fee and the flat rate charges make it a very attractive package. We’d wholly recommend Independent Cottages to any owner looking to wrest some control back and improve the profitability of their asset. Karl and Jackie”

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“As an owner I am delighted that Independent Cottages does such a great job of putting genuine holidaymakers directly in touch with vetted owners. With the market becoming more monopolised by very large, commission-based operators, guests pay more than they need to and owners lose a valuable relationship with their customers and control over the process - including when they will get paid. Independent Cottages did a splendid job for us of providing good quality bookings last year and we fully expect this year to be the same, if not better.”

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“Any communication is always friendly and courteous. No fuss bookings, as guests can contact me directly, and don't get charged. So no cancellation fees, or pushyness, as I had with Tripadvisor, before I stopped booking through them. Fairly easy to manage website, but up to me to keep it updated. Always quick responses. I am very happy to recommend!!!”

Independent Cottages 5 star review on 25th April 2019

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“We have been using Independent Cottages for over a year now and have been delighted with their excellent and highly efficient service. We also love their reasonable fees and would urge all holiday cottage owners to use Independent Cottage and steer away from the big and increasingly greedy corporates.”

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“We have been using IC for a few years now and we are incredibly happy with their service, the ease of the site and the response times when you email them. They are a truly genuine company - which sits well with our own family and business ethics. They represent our properties really well and we get great feedback through them, if you are thinking of advertising with them - go for it. Thank you IC!”

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“We have used Independent for a few years and have found them to be helpful, reliable and a good source of bookings. Their charges are reasonable and it is particularly useful to have an agency which is both reasonable and only charges owners directly when many are moving to more expensive charging models which make additional charges to cottage users potentially inhibiting lettings”

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“We have advertised with Independent Cottages for a few years now, they provide us with many guests, we have found them all to be most helpful and easy to use. We will continue to use them for many more years to come.”

Independent Cottages 5 star review on 11th April 2019

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“We have advertised with Independent Cottages for many years, and are very happy with the service provided. Our advert always runs smoothly, its easy to make any changes we need to, and response to queries is always prompt. The site is easy to use for owners, and making amendments/ updates is quick and straight-forward. They have a definite advantage over other sites in that there is only a one off annual fee with no additional charges (service fees etc) as some other providers charge, which makes pricing simple and transparent for those making enquiries. We would definitely recommend Independent Cottages to other owners renting holiday properties”

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“The fact we have been advertising with Independent Cottages since 2007 tells you highly we regard the site both in terms of ease of use and the custom it brings us.”

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“From our first approach to Independent Cottages we were struck by their professionalism and helpfulness. Our first advert was published in late December 2018 and by Mid January 2019 we had received numerous enquiries and our diary was full of bookings until October 2019. Thank you for such excellent results.”

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“Website is good. pre-sales support excellent.”

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“We've been using Independent Cottages for 7 years to rent our cottage in Pembrokeshire and rely on their advertising for good quality bookings in high and low season. Sarah is always ready to help out if there are any problems and I recommend them wholeheartedly.”

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“We have been with Independent Cottages for just over a year and are really pleased with Sarah and the team. We have received a friendly and professional service from day one. We were looking for an independent - book direct platform to advertise our cottages after the company we were with sold out to one of the 'big boys' and started charging our guests a service charge among other things. Now with Independent Cottages our guests pay what they see, no hidden / booking charges. The website is easy to use for owner and guests alike plus Sarah and the team are very proactive. We have happily renewed for another year!”

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“I am very pleased with Independent Cottages . The website is easy to use and I am happy with the customer interest generated. If I have any questions the response is quick and professional.”

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“Sarah and the team at Independent Cottages provide excellent service and generate a good level of bookings for our cottage We have used Independent Cottages for many years and have always had a good and relevant response from potential guests. . The website is guest and owner friendly and easy to update and we frequently use the last minute offers sections at it works really well for us. We like the fact that we have complete control over our bookings and that there is a link to our own website. We highly recommend Independent Cottages. We also advertise on the commission per booking sites and I find they do not generate the same level of interest.”

Independent Cottages 5 star review on 10th March 2019

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Independent Cottages is rated 5.0 based on 643 reviews