Independent Cottages Reviews

Name: Independent Cottages
Address: LG.03 Cargo Works, 1-2 Hatfields, London, London, London Borough of Southwark
Rating: 4.98

5.0 Rating 646 Reviews

100 %

of reviewers recommend Independent Cottages

Company Reviews

Metrics

Info

5.0

Based on 646 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Independent Cottages:

We're passionate about holidays in the UK, and promote independently owned, self-catering holiday accommodation. Our independence means that we don't charge hidden commissions to owners, or booking fees to holiday makers, and we aim to keep it that way.

Visit Website

Phone:

02036370812

Email:

marketing@independentcottages.co.uk

Independent Cottages 5 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

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“Always efficient and easy to use website.”

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“Have advertised via Independent Cottages for several years now and very impressed with the customer service received right from the start. Sarah always responds very quickly to any request for an amendment to our advert, and has also been helpful when needed. Highly recommended site and it generates nearly all of our bookings.”

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“Less than a week after making initial contact with Independent Cottages my property is up and running. This is all due to the personal attention given by Sarah and Steve. I can not find a single fault with the service they have provided. Really, really impressed with the finished product........ Thank you. Will be highly recommending to anyone with a holiday property to advertise.”

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“Firstly, I am sorry to be leaving Independent Cottages, but having run a holiday let now for 4 years we have decided to put it as a permanent let. However, should we come back to the business in the future we will certainly use Independent Cottages. From the start they were very professional, quick and helpful with a personal touch. I cant recommend them enough. Thank you again.”

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“Their customer services and support has been excellent. Setting up our listing was hassle free and any tweaking was sorted out immediately by Sarah and the team. We are delighted with the advert that was created for our cottage and subsequent bookings. Well done to Independent Cottages :)”

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“We have recently joined Independent Cottages ,Sarah has been very helpful making the transition into web advertising seamless nothing is too much trouble.”

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“It's Quite easy really to recommend independent cottages, they were there every strep of the way until everything was spot on, from day one to current. Quick to act, quick to respond, quick to make changes. Professional. Glad I went with them Craig wilson”

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“Our cottages have been listed with Independent Cottages for many years, and we've been extremely satisfied with their service. Any changes we need to our listing are made quickly an accurately, and Sarah has been a valued source of advice and information when we've had issues with bookings. Her efficiency and helpfulness stand out, as we've had lots of experience with bad customer service from other companies of late!”

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“They are very reliable and tend to supply good leads in respect of my holiday let. Their online owner portal is very easy to use and allows me to quickly change details when I need to.”

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“Just back from our stay at Mid Hill Cottage Ashbourne and would like to say what a pleasure it has been from making our enquiry through to our week away and cottage excellent for our needs cosy and in great location for all amenities and central visiting other locations.”

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“We joined Independent Cottages in 2008, brilliant service from Sarah. Very happy, recommend to anyone. Keep up the good work.”

Independent Cottages 5 star review on 15th May 2017

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“Great website for us and holiday makers”

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“I have advertised my cottages for many years with Independent Cottages and have achieved regular enquiries which have transferred into bookings. The website has moved with the times, updating and maintaining search engine optimisation as well as being user friendly. Support and advice from this company has been excellent and works for the benefit and success of all.”

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“We liked the personal contact with the company, Itwas very helpful when we had a difficult letting situation. Very helpful when setting up the site and administration.”

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“web site allows owners to post plenty of photos about their property as well as comprehensive text covering the facilities available. It is possible to change the photos and text without difficulty. I particularly like the layout of the booking/enquiry management page -it contains all necessary information/details about potential holiday lets. I have always received a very prompt response from the Independent Cottages team when I've had queries. Excellent service.”

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“I have been advertising with Independent Cottages since 2012 and have just renewed (without hesitation) for another year. Independent is a FIVE STAR website - Reliable/affordable advertising. Would recommend to anyone (and have!) Sarah is very professional and is always there to help and advise. Great, when you can actually speak to someone personally. Well done Sarah and Thank you.”

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“I have advertised my two holiday cottages with Independent Cottages since I started up in May 2013. Sarah and Steve are incredibly professional, helpful and knowledgeable. I have received a great number of bookings via their site and never hesitate to renew my subscription, which is excellent value. The last minute booking option works well for me and has filled several gaps that might otherwise have been lost revenue. A great website that provides lovely guests to stay in my cottages - what more can I say!”

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“Whilst searching the web for a new place to advertise my holiday home where no fees, service charges etc are payable, I found Independent Cottages. After reading about them and the way they operate, I decided this ticked all the boxes for me, so got in touch with Sarah. The service received from the introductory telephone call right through to the end result, was outstanding! It's great to find a professional company that doesn't charge the earth for an advertisement, are helpful and keen to please, and of course importantly, produce a quality advertisement and keep up to date with SEO. I would certainly recommend them, and now look forward to receiving bookings. Thank you Sarah for the first class service.”

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“We have used this site since 2010 and have had consistently good results. The late availability offers area is a particularly good marketing tool for us, and it's great that when we link the offers to Twitter they are liked/retweeted by Independent Cottages. Also appreciate the personal service given by Sarah and the knowledge that there is a real person there who understands the cottage provider's side of things.”

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“I have used Independent Cottages for a number of years now - they are consistently very responsive and the many leads received as a result of their web presence help us keep our property utilisation rates high.”

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Independent Cottages is rated 5.0 based on 646 reviews