Independent Cottages Reviews

Name: Independent Cottages
Address: LG.03 Cargo Works, 1-2 Hatfields, London, London, London Borough of Southwark
Rating: 4.97

5.0 Rating 637 Reviews

100 %

of reviewers recommend Independent Cottages

Company Reviews

Metrics

Info

5.0

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Independent Cottages:

We're passionate about holidays in the UK, and promote independently owned, self-catering holiday accommodation. Our independence means that we don't charge hidden commissions to owners, or booking fees to holiday makers, and we aim to keep it that way.

Visit Website

Phone:

02036370812

Email:

marketing@independentcottages.co.uk

Independent Cottages 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

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“The website is well laid out, the search facility is good and the calendar is easy to maintain. I get a steady stream of enquiries from the site.”

Independent Cottages 5 star review on 20th July 2017

Helpful Report

“Independent Cottages provides an efficient and fair service for holiday cottage owners and their guests. While other websites have moved towards taking a percentage from all parties, Independent Cottages have remained true to their business model and provide an excellent service without making excessive charges. Please don't change and follow the rest! Sarah is super efficient and a pleasure to deal with - I have been advertising my holiday cottages with Independent cottages for 7 years and would recommend this website to other owners and to holiday cottage guests alike. Pip Browning www.thestablesbreaks.com”

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“The description of the cottage and its surroundings that was provide by Independent cottages inspired customers to want to find out more and make a booking. The web site is user friendly, very comprehensive and professionally designed and provides both the customer and the owners with information that creates an easy to book system. Editing is paramount to show cottage improvements completed during the quieter months and pictures and descriptions easily changed and uploaded.”

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“As new Holiday home owners Independent Cottages made the process of listing our properties easy and straightforward. They always respond quickly to any queries and within a week we have already had a number of enquiries”

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“We have always had a very positive relationship with Independent Cottages over the past eleven years.”

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“Sarah and Steve are very professional. They add value, by taking time to understand what you are trying to achieve, and deal with any requests promptly. They make good suggestions for how to get the most out of your property. I would have no hesitation on recommending them to anyone wanting to let their holiday property.”

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“We have been advertising our properties with Independent Cottages since 2011 and have been very pleased with the number of bookings coming to us via them and with the always excellent and friendly service they provide.”

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“I've been delighted with the number of enquiries generated for us by Independent Cottages. Certainly the best listing site we are on. It's lovely being able to have direct contact with potential guests and Sarah provides excellent support when needed.”

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“I was looking for a holiday cottage listing site which would list my cottage in a clear and professional way, maintain a good presence on the internet and generate productive enquiries. Independent Cottages does this exactly. I have found the bookings received as a result of the listing to be simple and straight forward. I am put in touch with my prospective guests immediately and without further interference. All precisely what a cottage listing site should do. Independent Cottages do it all extremely well.”

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“We have used Independent Cottages to advertise our holiday home in Mevagissey, Cornwall for eight years, and never fail to be impressed by the efficient, responsive, friendly service offered by Sarah and her website. It is excellent value for money, and easy to use for cottage owners and holidaymakers alike, in both cases unlike many of its rivals! The philosophy of allowing the owners to communicate direct with prospective guests is reassuring and helpful to both parties, and prevents guests from having to pay inflated fees to booking services offering a very limited support. We are always keen to renew promptly, and are delighted we found Independent Cottages all those years ago!”

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“I've been advertising with Independent Cottages for several years and have always found them very quick to respond and helpful.”

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“Always efficient and easy to use website.”

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“Have advertised via Independent Cottages for several years now and very impressed with the customer service received right from the start. Sarah always responds very quickly to any request for an amendment to our advert, and has also been helpful when needed. Highly recommended site and it generates nearly all of our bookings.”

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“Less than a week after making initial contact with Independent Cottages my property is up and running. This is all due to the personal attention given by Sarah and Steve. I can not find a single fault with the service they have provided. Really, really impressed with the finished product........ Thank you. Will be highly recommending to anyone with a holiday property to advertise.”

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“Firstly, I am sorry to be leaving Independent Cottages, but having run a holiday let now for 4 years we have decided to put it as a permanent let. However, should we come back to the business in the future we will certainly use Independent Cottages. From the start they were very professional, quick and helpful with a personal touch. I cant recommend them enough. Thank you again.”

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“Their customer services and support has been excellent. Setting up our listing was hassle free and any tweaking was sorted out immediately by Sarah and the team. We are delighted with the advert that was created for our cottage and subsequent bookings. Well done to Independent Cottages :)”

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“We have recently joined Independent Cottages ,Sarah has been very helpful making the transition into web advertising seamless nothing is too much trouble.”

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“It's Quite easy really to recommend independent cottages, they were there every strep of the way until everything was spot on, from day one to current. Quick to act, quick to respond, quick to make changes. Professional. Glad I went with them Craig wilson”

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“Our cottages have been listed with Independent Cottages for many years, and we've been extremely satisfied with their service. Any changes we need to our listing are made quickly an accurately, and Sarah has been a valued source of advice and information when we've had issues with bookings. Her efficiency and helpfulness stand out, as we've had lots of experience with bad customer service from other companies of late!”

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“They are very reliable and tend to supply good leads in respect of my holiday let. Their online owner portal is very easy to use and allows me to quickly change details when I need to.”

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Independent Cottages is rated 5.0 based on 637 reviews