InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.39

4.4 Rating 687 Reviews

84 %

of reviewers recommend InCrystals

4.4

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About InCrystals:

Since 2005 , we’ve been at the forefront of creating laser photo crystals and photo gifts using
advanced digital technology. We like to think of ourselves as pioneers turning your photos into a
range of long lasting gifts.

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

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“The product is great but the customer service is poor. I ordered the crystal as a wedding gift through their website. We contacted them and asked if we could collect it rather than have it posted as we needed it in 4 days. On the Thursday we phoned and asked if it was ready to collected and the confirmed they were making it that afternoon and we could collect it at 11am the next day. When we arrived at 11am we were told they had not started it and could be come back in 30 minutes. We went for a coffee and they then rang and asked for the photo again as the person doing it was on holiday. Luckily we were able to do that using our phone. we finally got the crystal at 1pm. Very pleased wit the finished product but very poor communications and customer service.”

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“Amazing products. Fast reliable service”

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“Love the key ring, however dispatched a day later than expected so it arrived late & was not able to gift it to family member on special occasion. Emailed InCrystals to highlight urgency but never got a response.”

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“The communication is fantastic. The product is a fabulous heavy lovely item. I was slightly concerned with the angle of my picture,then realised that is how the heart ❤ stands!! I was disappointed how small the writing was.”

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“Good quality, fast dispatch”

InCrystals 5 star review on 13th August 2021

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“Extremely pleased with purchase would definitely recommend”

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“Super present! Beautifully presented Son and partner loved it !”

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“uploaded a very old photo and was worried it wouldn't look as nice but it was perfect absolutely lovely and would recommend and use again”

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“Received on time loads of info with tracking lovely unusual gift”

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“I sent this crystal to my son & daughter in law, with a picture of my grandson 20 mins after his birth. They are thrilled to have isolated such a special moment so beautifully. Well done Team: they received the gift before she had even got back home!”

InCrystals 5 star review on 12th August 2021

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“We are absolutely thrilled with our diamond wedding crystal. The service was outstanding and the quality of the craftsmanship was excellent. Completely recommended.”

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“I ordered the baby photo Crystal. It arrived on time and I am very pleased with it. I have just ordered a led light for the Crystal to sit on and I am awaiting that arriving tomorrow. Thank you very much I would definitely recommend your company.”

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“Beautiful and accurately portrait of my friends pet. Love it Thankyou. Helem”

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“Happy with the way my item came out and fast delivery”

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“Really happy with what we purchased, from InCryslals, it is beautiful and I would most definitely recommend them x”

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“So pleased with our etched glass heart, it’s absolutely beautiful! Very fast delivery too.”

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“Quick service and the item was beautiful”

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“Very pleased with my purchase, the quality of the personalised crystal and the quick delivery is top rated. I highly recommend doing business with this company.”

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“This is the second time I’ve used InCrystals when friends have lost a much loved fur kid. The quality of the keepsake they create is truly stunning, I’d definitely recommend and will use them again”

InCrystals 5 star review on 4th August 2021

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“We found InCrystals, during an internet search for a 50th Wedding anniversary present. Our questions were answered very quickly by Karthik. The gift, a Wedding Photo Heart Crystal arrived very quickly and we are very pleased with the outcome, so thank you very much”

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InCrystals is rated 4.4 based on 687 reviews