InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.39

4.4 Rating 711 Reviews

84 %

of reviewers recommend InCrystals

4.4

Based on 711 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About InCrystals:

Since 2005 , we’ve been at the forefront of creating laser photo crystals and photo gifts using
advanced digital technology. We like to think of ourselves as pioneers turning your photos into a
range of long lasting gifts.

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

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“Excellent product, excellent customer service. GREAT JOB.”

Helpful Report

“Always an excellent service from InCrystals. If you're not sure of what to buy someone for that special occasion, this is the place to go. Heavyweight glass, perfectly etched with the design/picture of your choice. And in a presentation box too. Brilliant. You can't go wrong here. 5*”

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“The crystal was lovely but very disappointed as when it arrived it was without the wording I requested. It was blank. The customer service lady contacted me back and arranged for a replacement to arrive within 3 days. I was very impressed with the entire service.”

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“Very pleased with the beautiful 3D crystal hearts!! Beautifully done thank you”

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“The product itself was beautiful and the service was very quick so would give full marks for both of these. The only thing, however, that I was disappointed in was that it had stated on the website when ordering that the key ring came in a velvet lined presentation box. As this was a special gift for a birthday I had ordered because of this reason as presentation is really important. I was disappointed when it arrived in a small velvet sack making it look understated. I had expected a presentation box as described when ordering.”

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“After failure to deliver by due date sent email-no reply. Rang 3 times took details no call back. Zero customer service! Thought it's a scam? Royal Mail sent delivery details-nothing from company. Arrived 8 days after due date. It was very good! Pity customer service did not match up to it.”

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“Got my crystal today a bit later than expected due to the weather so no fault of InCrystals. Quality is good and my wife loved it. Excellent value and would recommend them to anyone.”

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“I ordered a crystal necklace and Keyring for a friend who recently lost his daughter to cancer. I have used incrystals before so i knew I wanted something that had a sense of feeling the lost person was still close to them. I received the necklace and keyring within days of ordering which is simple to follow. My friends received their gifts from us and both burst into tears and said they both felt that their daughter was close to them once again I would highly recommend incrystals for something with that extra special touch”

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“I’ve used InCrystals twice now & expectation has been surpassed twice. Very pleased with both items. Definitely recommend.”

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“Brilliant service. Delivery was pretty quick, just a couple of days, and they must pre-process the image because the background was removed, leaving the people visible. It was exactly what I wanted and hoped for.”

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“Fantastic item which was ordered the 13th of June arrived in time for Father’s Day, I’ve have now bought 5 different crystals and have always been very pleased, I highly recommend this company”

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“Got mine within days and it’s beautiful and brilliant quality thanku , will be ordering again x”

InCrystals 5 star review on 16th June 2022

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“Beautifully made just as advertised. Great packaging. Quick delivery from order date.”

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“Always amazing! Since our family cat died in 2013 and I got a very lovely memento of him, after great service from staff, it is my go to place for meaningful presents.”

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“Excellent service, highly recommend, the gift is amazing.”

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“Great crystal and perfectly shown with the photo. Nice mount too. Well worth the money. Mount needs 3 x AAA Batteries for the light to work.”

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“Bought keyring for my friend who lost a family member. She loved it. The photo inside the crystal was perfect. Came with a lovely gift box too. Would definitely order again.”

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“Excellent product and delivery”

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“Excellent service the item was easy to order. I made a huge mistake when ordering I was supposed to order a heart shaped pendant with chain but I ordered a heart shaped key ring by mistake. I contacted incrystals by their telephone number on the email they sent after the purchase and spoke to a lady called Anitha. She took my detail and arranged for the items to be swapped around. I received the pendant within 5 days and it’s lovely. We have used in crystals before and will definitely be using them again”

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“Good quality and came with a nice presentation box.”

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InCrystals is rated 4.4 based on 711 reviews