InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.39

4.4 Rating 710 Reviews

84 %

of reviewers recommend InCrystals

4.4

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About InCrystals:

Since 2005 , we’ve been at the forefront of creating laser photo crystals and photo gifts using
advanced digital technology. We like to think of ourselves as pioneers turning your photos into a
range of long lasting gifts.

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

Write Your review

Tell us how InCrystals made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and amazing product. Have placed and received 3 orders.”

Helpful Report

“I had a Query regarding which way the plaque would stand... Displayed as verticle; we requested Horizontal ; via the Contact Number to hand. Although the Recipient's message service did not get 'Them' to verbally Respond. Our wishes were carried out Perfectly in the UK : Not across the 'Pond. In Addition, the Delivery time allotted was 2nd Feb ,, a Tad too late. HOWEVER We needn't have worried as Our Order arrived six days BEFORE that Date. The person to whom the Gift was Destined, stated : She 'Absolutely Loved it'! A Very Special & Unique Present, creating a Memory on Quality Kit! Thank You 👏”

Helpful Report

“Fantastic collection..will definately buy again”

Helpful Report

“We received our 3D photo cube of our recently passed dog 'Murphy' The results were amazing and I was really suprised at the quality and detail of the etching. The photo does not do it justice, it is actually chrystal clear and not grainy. We bought a little led base that changes colour and it really enhances the portrait. It was delivered within a few days, much earlier than stated. I have attached the photo and the result Thanks”

InCrystals 5 star review on 24th January 2024

Helpful Report

“Arrived quickly, as described and lovely quality.”

Helpful Report

“I’ve emailed several times, my item was delivered to Sussex not my address, I’ve had no reply and very unhappy as the reason I ordered was to commemorate the loss of my pet and you have ruined this for me.”

Helpful Report

“A lovely person a lovely personalised crystal. My son and daughter in law loved it.”

Helpful Report

“Terrible customer service... avoid these people 😒 Missing items from order but never they never respond to enquiries 🤬”

Helpful Report

“Really pleased with baby scan inset,and arrived on time for gender reveal party Thankyou Debbie”

Helpful Report

“The 3d portrait of our late pet was better than I thought it would be, brought a lot of tears when we lit it up.”

Helpful Report

“10/10 couldn’t be better”

Helpful Report

“So easy to order & arrived really quickly. I was given a 3d crystal for Christmas & needed a light stand. Good choice with good descriptions”

Helpful Report

“I was given a crystal as a gift but no way of illuminating it I went on the InCrystal Web site and found the item that I was looking for.”

InCrystals 5 star review on 4th January 2024

Helpful Report

“Perfect gift. Professional service!! Thank you 😊”

Helpful Report

“The dog looked amazing thank you.”

Helpful Report

“The item itself is great but trying to contact customer services about the missing light base was unsuccessful. I gave up.”

Helpful Report

“Beautiful item very pleased with my crystal. Great speedy delivery”

Helpful Report

“Very pleased with the crystal. Very annoyed and disappointed that the LED base, which was paid for at the point of ordering, did not arrive. Even more disappointing is the total lack of response from the company once this was brought to their attention. From reading other reviews it would appear to be a common issue which leads me to believe that InCrystals are ripping customers off with this underhand tactic. For that reason I will never use them again and will warn others about buying from them.”

Helpful Report

“Lovely product, done an excellent job despite my picture being very blurry , my parents will love it 😁 thankyou InCrystals.”

Helpful Report

“Lovely gifts, thank you”

Helpful Report

InCrystals is rated 4.4 based on 710 reviews