InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.39

4.4 Rating 711 Reviews

84 %

of reviewers recommend InCrystals

4.4

Based on 711 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About InCrystals:

Since 2005 , we’ve been at the forefront of creating laser photo crystals and photo gifts using
advanced digital technology. We like to think of ourselves as pioneers turning your photos into a
range of long lasting gifts.

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

Write Your review

Tell us how InCrystals made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't have asked for anymore...Brilliant.”

Helpful Report

“Beware, avoid,liar. The product does not match the description, it was supposed to be personalization, but it is not. The photo is not visible, blurry. I honestly do not recommend it. Waste of money.”

Helpful Report

“Very impressed with level of detail of photo in crystal and quality of presentation. Fast delivery. Highly recommend!”

Helpful Report

“Have used this company for many personal gifts that always bring a smile to the recipient.”

Helpful Report

“Was told last Wednesday 4th May that my heart crystal would reach me with in two days. It is now 7th May and II am still waiting. Now the couple that the engagement present was for will have to wait.”

Helpful Report

“Very impressed with the service, good price, was shipped out and arrived much much sooner than expected. Really pleased. Thanks guys”

Helpful Report

“I have been trying to contact Incrystal by ringing and ringing i finally got through on a premium rate number, i have been promised a call back to which i hold no hope, i bought a multi colour light with remote which was missing from my purchase so have been looking to contact you as you have probably guessed to no avail , sort it out. Neil Dowling.”

Helpful Report

“Perfectly presented and created gift, arrived on time - will use again, and recommend!”

Helpful Report

“Easy to order fast delivery item is clear and true to picture sent. Ordered several times from them and look forward to doing so in the future. Highly recommended 👌”

Helpful Report

“2/5 stars. Very quickly despatched my order and they have edited the photo well to only include the people in the laser etch and no background and edited my personalisation so it was on 2 lines to make it look good. However, I don't think the etch/laser is as clear as it could be and the stand that was sent with is too large for the width of the glass so it isn't secure and very easily to knock over and will have to use some sticky dots/blutac/similar to secure it and reduce the gap size. The presentation box was also slightly damaged (the corners had broken apart from each other, something that I was easily able to glue together but shouldn't have had to). Overall, I think this is poor quality unfortunately for the price of it and for something that is going to be given as a gift or a memorable item.”

Helpful Report

“It's been over 2 weeks since I ordered and no product as yet , also no response to my email sent a week ago either”

Helpful Report

“Just received my two crystals and am extremely pleased with them, they came in presentation boxes which was lovely, good communication and quick delivery, would definitely use InCrystals again and recommend them.”

Helpful Report

“I was looking for a retirement presentation piece, and what you supplied was absolutely perfect. Excellent communication and fast delivery. Many thanks”

Helpful Report

“Just perfect, beautiful finish and a beautiful gift.”

Helpful Report

“Crystal item is stunning, sadly took longer to deliver. Royal mails fault. I had an issue with the base but have been told i will get a refund and a prepaid label to return base. Awaiting the latter, but the crystal itself is perfect”

Helpful Report

“I was a tad optimistic because ot wasn't a photo of good quality but when the keyring arrived I was absolutely amazed by the detail. I am extremely pleased and came really quickly.”

Helpful Report

“Came in no time at all great pic inside and look amazing”

Helpful Report

“Ordered a key ring , fast service, despatched the next day after ordering and very pleased with product”

Helpful Report

“Great product”

Helpful Report

“Shoddy item and poor customer service. I wouldn't recommend. You can barely see the image on the crystal that was sent to me. Not at all like the pictures on their website. They advised they would send me another better quality crystal which never happened. Then when chasing, didn't respond to my communications.”

Helpful Report

InCrystals is rated 4.4 based on 711 reviews