Name: In Memory Of Life
Rating: 4.97

“Excellent service from start to finish from the first phone call all the staff were so friendly and helpful nothing was to much trouble for them we was so welcome at the chapel of rest and not rushed we was very happy with the service they give us true professionals at what they do we would recommend this company to others very big Thankyou to Megan Matthew Harriet and all the team many thanks”

Helpful Report

Posted 2 years ago

Hi Julie, thank you so much for your lovely review. It means so much that we have been able to provide you and the family with a funeral service that you hoped for. Thank you again for entrusting us with the arrangements. Wishing you and the family all the very best - Megan, Matthew, Harriet and the rest of the IMOL team.

Posted 2 years ago

“What a wonderful service we received!!! So very personal and couldn't of asked for more!! Harriet was lovely and sorted everything so we didn't have to worry!! The pull bearers were amazing too and made us feel like they love my dad as much as us!! Taking time to look at a photo that was placed on his coffin! As a family we couldn't reccomend Harriet and her team enough !! They made the hardest experience so much easier for us,thank you once again Harriet”

Helpful Report

Posted 2 years ago

Hi Lisa - Harriet here. Thank you for kind words and it means so much to hear we were able to make everything a little easier for you at such a difficult time. It was a pleasure to speak with you and everyone else involved throughout the arrangements, and I will also pass on your lovely feedback with thanks to team who carried your dad's coffin into the chapel. Take care and wishing you all the best, from Harriet and the In Memory Of Life Team

Posted 2 years ago

“There's so much to say about why we love Mathew, Harriet, Luke, Bryan and the whole team at In Memory of Life. First, they were interested in us and our dad (who had died very suddenly): they spent time getting to know us and listened to the fact that we wanted to do his funeral in a way that worked for us. Throughout the whole process, they were constantly available - holding our hand through the parts we didn't understand or were painful. The video call at the beginning was very helpful and the What's App group made it feel like we were one big team. We did the cremation 'our way' - a willow coffin; we held the service ourselves with a little crab apple tree in the room; family members carried the coffin in; we had live music and made a double booking to give us ample time, and best of all we cycled the coffin to the crematorium rather than using a car. All together we created a wonderfully personal and moving experience that helped us all say goodbye. Thank you to The In Memory of Life team for helping us do it exactly as we wanted. A Life ending is very hard - and saying goodbye is so important. It was lovely we could do it in a way that meant so much to us all.”

Helpful Report

Posted 2 years ago

Hi May - thank you so much for taking the time to share such lovely words and it was a real honour to help you plan such a special day. Your dad was a wonderful man and so I am glad that you were able to give him this final farewell in your own way, and paying tribute to his life. Cycling his coffin to the crematorium instead of using a car was a first for us however it was perfect and you have now paved the way for other families to be able to do the same. We wish you and the whole family the very best, from Matthew and the In Memory Of Life Team

Posted 2 years ago

“Very professional and helpful. A big thanks to Emma for her time. Do know it’s part of the job but excelled in everything. Would like to give all the staff a big thank you for assistance in such difficult times.”

Helpful Report

Posted 2 years ago

Hi Geraldine, thank you for taking the time to write a review and for your kind words. It was my pleasure to be able to assist you and your family and I really do wish you all the very best. Take care, Emma and the In Memory Of Life team

Posted 2 years ago

“From the initial call through to the end of my Mums service, this company have been nothing short of excellent. I have felt listened to and supported every step of the way. Nothing has been too much trouble and I have received guidance ensuring I didn’t have to worry about the next step. I dealt with Nick at the start of my journey, he reassured me and answered all questions. Nick also found the perfect location for my Mum to start her journey on the day of her funeral. Harriet was my go to from the time my Mum was taken into their care and she was equally fantastic. Reassuring, capable and supportive, I couldn’t have asked for more. On the day of the funeral, I was handed over to John, our conductor who was kind, gentle, reassuring and respectful. He made sure my Mums final journey went according to plan but actually went above and beyond and made it the most precious memory. I shall never forget the professional and gracious experience I have had with ‘in memory of life’ and I wholeheartedly recommend them. I truly thank the team from the bottom of my heart.”

Helpful Report

Posted 2 years ago

Hi Amanda - wow, thank you for taking the time to share such detailed and lovely words. We are incredibly grateful and it is so nice to hear that you felt supported by everyone involved right from our initial conversations through to speaking with my sister Harriet for the arrangements and then John on the day too. You and your family put in so much work to make sure your mum had the perfect final journey and it was an honor to be part of this with you, and helping to ensure things went smoothly throughout. Wishing you and family all the very best, from Nick, Harriet, John and the In Memory Of Life Team

Posted 2 years ago

“Very helpful, responses were prompt and attention to detail during the service at the Crematorium. Very understanding and showed great empathy. I would highly recommend them especially if it is the first time you are organising a funeral. Although I did not use all their services, they still give me advice on how to go about sourcing for flowers and order of service.”

Helpful Report

Posted 2 years ago

Hi Susan - thank you for such lovely words and feedback. It was my pleasure to help guide you through the funeral arrangements at such a difficult time and I know especially how difficult it can be when you have not done this before either. I am very glad that you felt supported throughout and wish you all the very best, from Matthew and the In Memory Of Life Team

Posted 2 years ago

“I decided to use Memory of Life on the strength of their positive reviews. Having now entrusted MoL with my father's funeral I can safely say that those positive reviews are well justified. From my initial contact with Matthew through to the funeral service itself I've experienced a level of service which was always efficient, courteous and considerate. My main contact was Megan who was an absolute joy to work with. The service delivered on the day went so smoothly that at least 2 people stated that they would like to use the company to organise their funeral. They were particularly impressed with the service delivered by Rebecca, the Celebrant. I strongly recommend this company and you can confidently entrust them with your loved ones funeral arrangements.”

Helpful Report

Posted 2 years ago

Hi John, I am so pleased to hear that the service ran smoothly and that we could help you to arrange this special day. Thank you for your kind words, it was a pleasure to speak with you also, and I will be sure to pass your thanks on to May again. All the best, Megan and the In Memory Of Life team.

Posted 2 years ago

“***** Death itself is one of the hardest things we all have to go through in our lives. I have lost my mum… it was so painful but I must say the ‘In memory of life’ team were absolutely amazning all the way through the process. They dealt with various matters with consideration, empathy and they were always there for any further assistance. Thank you all for your effort, humanity and showing us that it is not just about business but about empathy, kindness, dignity and respect.”

Helpful Report

Posted 2 years ago

Hi Katy - I am so sorry again to you and you whole family, as I know it has been such a difficult time for you all to experience. Even at these times, it is so nice to hear that we are able to help ease the burden even if only by a little and in making sure that everything runs smoothly for you through the day. Your feedback was warming to read and we are really grateful that you have taken the time to share this for us. Wishing you all the very best, from Nick, Harriet and the In Memory Of Life Team

Posted 2 years ago

“Highly recommend , true professionals .. Kind , caring very sympathetic Great service for my wife an me an family .... up most dignity in taking care of our Son”

Helpful Report

Posted 2 years ago

Hi Thomas, thank you for taking the time to write a review and for your kind words. It was my pleasure to help you and your family throughout the funeral arrangements for your son. All the best to you, your wife and family - Megan and the In Memory Of Life Team

Posted 2 years ago

“Kind and friendly staff took good care of us and made the arrangements smooth. My brother had the best send off he could have wished for.”

Helpful Report

Posted 2 years ago

Hi Julia, thank you for taking the time to share such lovely feedback. It means so much that we were able to provide a send off for your brother that he would have hoped for. Wishing you all the best, Megan and the In Memory Of Life Team

Posted 2 years ago

“Excellent , compassionate and very helpful and efficient on what is a sad occasion. Many many thanks.”

Helpful Report

Posted 2 years ago

Hi Margaret - Harriet here. You are most welcome and it was my pleasure to support you through the funeral arrangements. Thank you for taking the time to leave a review, it is really appreciated by us all. Wishing you all the very best, from Harriet and the In Memory Of Life Team

Posted 2 years ago

“Excellent service and friendly staff”

Helpful Report

Posted 2 years ago

Hi Roy, thank you for your kind words and sharing some feedback, it really is appreciated. Wishing you and your Dad all the best, Emma and the In Memory Of Life team.

Posted 2 years ago

“The whole process of a very emotional experience with the very sad loss of my mum. Made that little easier having memory of life guiding us every step of the way especially Megan was our point of contact from start to finish her compassion she gave us was amazing we will forever be grateful for making our mums day very special , so pleased we had these guys on board definitely be recommending them in the future. 😇”

Helpful Report

Posted 2 years ago

Hi Jamie, Thank you so much for your lovely review - I'm so glad we could help make the arrangements of your mum's special day that bit easier to organise for you. Wishing you and the family all the best, Megan and the In Memory Of Life Team

Posted 2 years ago

“I can't thank enough for all the support, help and understanding Harriet and all the team has given us as a family in this difficult time. Thank you so much”

Helpful Report

Posted 2 years ago

Hi Amanda - Harriet here. You are really welcome and it was my pleasure and privilege to support you all through such a difficult time. Thank you so much for taking the time to come on here and write your thanks which is so nice to read. Wishing you all the very best, Harriet and the In Memory OF Life Team

Posted 2 years ago

“The team were excellent from start to finish, from the day of my relatives' passing to the day of the funeral. They were courteous, friendly and timely in their communications, and provided a range of services. In Memory of Life made a particularly difficult time an easier and less stressful experience and I would highly recommend them.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share such lovely feedback. I know how difficult this time was for you all and it means a lot that we were able to make it that little bit easier and less stressful. Wishing you all the very best, Emma and the In Memory Of Life team.

Posted 2 years ago

“Matthew and especially Harriet have been incredible. They are professional , patient and are really there for their clients. Everything was absolutely perfect and everything was thought of and nothing was too much trouble. A great choice to support us during our sad time. Thank you so much.”

Helpful Report

Posted 2 years ago

Hi Lucie - Harriet here. It was our pleasure to support you through the funeral arrangements and I'm so glad to hear that you had a positive experience with us at this sad time. It means a lot that you have taken the time to share your feedback and both Matthew and I are very grateful. We wish you all the very best to you and your family.

Posted 2 years ago

“ON behalf of myself and my family After my mum passed away on Christmas Day, I then had the awful task of trying to arrange her funeral and in my grief, I rang the wrong number which by luck ended up being the right number due to the amazing service I received from In memory of life. I was looking to contact another company but once thru to Nick, he just sat and listened and understood my situation and was respectful and professional in his duty of care. Nothing was too much trouble and they gave such a personal service. All the stress and worry was taken out of my hands and the team took care of every detail and gave me so much help and support. from start to finish the way the whole event was staged/conducted was beyond my expectations the team were all patient, empathetic and genuinely supportive. Harriet and her team took care of everything, and quite simply couldn’t do enough to assist us in making the necessary arrangements, during a time of great sadness. Very excellent and caring service especially Harriot. They are very caring and go the extra mile in helping you organize your cremation as stress-free as possible. On the day, my family were heartbroken and very emotional, but the empathy your staff gave us all was very appreciated. Our driver was Alan, and he helped us answer all our questions and made us feel at ease. Brian the conductor is an amazing gentleman whose respect for the situation is beyond and above his duties, making u feel in safe hands and no requests too much. The whole day could not have gone any better it ended up dare I say it is a great funeral. I need to add that I am in the process of altering my pre-paid funeral to your company. I will also miss chatting with Harriet. Lisa, Sharon and Debbie and our families. The Hanson Family”

Helpful Report

Posted 2 years ago

“In Memory of Life were amazing when I was faced with arranging my grandmother's funeral. I'd never had to deal with this sort of thing before and didn't know where to start but from the first phone call to Matthew all the stress and worry was taken out of my hands. Each member of the team, Matthew, Megan, Harriet and Emma took care of every detail and gave me so much support along the way. I really don't know what I would have done without them. The family also wish to express their gratitude to Dean (the Conductor) and the pallbearers - all of whom were immaculately presented. In all, the professionalism, kindness and compassion that we received from In Memory of Life made a sad occasion a very special and memorable one.”

Helpful Report

Posted 2 years ago

“Everyone at this company from start to finish were so compassionate and caring, losing my Dad was so hard but they made the process so lovely I’d especially like to say Thank you to Emma & Matthew You are amazing x”

Helpful Report

Posted 2 years ago

“My Mum received her angel wings on 9th January. I then had the horrible task of organising her funeral. I cannot praise and recommend ‘In Memory of Life’ enough. From the first telephone conversation with Matthew to all the help and support given by Emma, who was brilliant. They were both so reassuring and caring with each stage of the process. After losing your Mum then the following day having to start funeral plans is the most upsetting and daunting thing ever, however, after clicking on In Memory of Life’s website to obtain a quote I then received a lovely reassuring call from Mathew, he was kind and caring on the phone and reassured me about the process and answered all my queries and questions. I had quite a few. I have never had to book a funeral before (thank god) so really did not know what to do and didn’t want to have to do this, especially because it was for my Mum who I loved so so much and missed her so much already and was already broken from losing her. I received the quote and Mathew said he would leave it with us to think about what we were wanting, the price was competitive. I did call a well-known Funeral Director, and to tell the truth, the person was okay on the phone but it felt more like a normal business transaction buying a product rather than the care and reassurance I received from Matthew at In Memory of Life. They did not take my details and just said if interested give us a callback, no reference number or point of contact etc. After a couple of days, I believe I spoke to Matthew, then Emma was then given as our point of contact and she was amazing, I ended up speaking to Emma nearly every day and nothing was trouble for Emma to deal with for me. Emma guided me step by step and discussed all options and was not at all trying to push or sell me anything that we did not need or want, she just went with our wishes but gave us the lovely options. Each phone call was reassuring and really was not upsetting as she dealt with the whole process so professionally and also so caring and loving. Emma chose for us May Andrew as our Celebrant who was also so amazing and when we meet up to discuss my Mum’s past she was so caring and reassuring and it was lovely to have sat with her, over a coffee and discussed the lovely memories me and my daughter had of my Mum and what we wished her to mention at the service. We received the draft the following day, with the draft Order of Service that both Emma and May had worked on together for us, these looked so amazing and pretty. A couple of days before the special day Emma went through the whole day and what would happen and answered any queries I had. Again so reassuring for me. It gave me so much confidence as you are so worried that your Mum’s funeral/celebration of life had to go so perfectly. On the day the sun was out and Brian the conductor arrived on time at Mum’s house. The hearse looked amazing with the flowers exactly what we ordered and how we wished them to be placed in the hearse. The car looked amazing. Brian was caring and comforting as well as the rest of the pall-bearers. On reaching the crematorium where all the visitors were awaiting we were guided inside to then start the amazing loving service for Mum. It was so lovely and so many people commented after ‘what a beautiful service for a beautiful lady’ The Orders of Service that Emma designed and created with May looked so pretty and not funeral-like, the music with the slide show was a lovely touch for people to see my Mum again and photos of when she was small to more recent photos of her enjoying life recently before becoming ill. May read out the eulogy so well and made it all so loving and lovely whilst the sunshine came into the glass window onto her coffin. Some of the topics of memory were funny so it was nice to all have a little chuckle. Thank you ‘In Memory of Life’ for the beautiful send-off and celebration of life for my wonderful Mum. Emma, you were amazing, thank you Mathew also as you started the journey with us and made me feel comfortable from the first phone call. Also, thanks to May Andrew as May did the service so wonderful.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

In Memory Of Life Reviews