iMyHome Reviews

Name: iMyHome
Rating: 4.66

4.7 Rating 2,337 Reviews

95 %

of reviewers recommend iMyHome

Company Reviews

Metrics

Info

4.7

Based on 2,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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iMyHome 5 star review on 2nd September 2021

Charles Nyokanhete

iMyHome 4 star review on 2nd February 2018

Jeremy

iMyHome 5 star review on 10th January 2018

Anonymous

Anonymous // 01/01/2019

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“Happy with service and report”

Helpful Report

Posted 3 years ago

“Quick turnaround with professional surveying service. Overall is good.”

Helpful Report

Posted 3 years ago

“Great service. Easy to book, quickly confirmed and carried out in a timely fashion. No need to contact agent etc all taken care of. Report produced same day as survey and good quality with explanations. One major issue came up but able to phone and talk it through and next steps. Highly recommend and great price & service”

Helpful Report

Posted 3 years ago

“I was very happy and impressed with iMyHome. The communication via text and message kept me well informed. The survey was quick, hassle free and very reasonable. Would recommend”

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Posted 3 years ago

“I thought the surveyor did a really in-depth and thorough inspection.”

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Posted 3 years ago

“Super quick and easy company to use.”

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Posted 3 years ago

“The chap who went to the bungalow I have been informed was exceptionally polite to the owners of the property. Very professional.”

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Posted 3 years ago

“Hi my survey went quite good,the surveyor was very good at his job”

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Posted 3 years ago

“Survey was well detailed and simple for any layperson to understand”

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Posted 3 years ago

“Easy to book and contact - survey completed as requested”

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Posted 3 years ago

“Booking staff knowledgeable and professional. Survey booked in within one week. In depth home survey report received. Excellent after care support staff.”

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Posted 3 years ago

“Easy to book online they sort it out all for you.”

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Posted 3 years ago

“Terrible communications, non existent the majority of the time. Took weeks to get an appointment despite being told it would be “quick” when I paid for the service. Zero communication with surveyors, I had to chase on the day of the appointment. Delays in getting the valuation. Then they couldn’t decide if it was a 5 working day turn around as per the terms or a newly made up 7 working days… got it eventually. Really don’t think it needed to be that stressful and that much of an effort. We live and learn! Next time I shall do my homework and find an actual independent who can book me in on my initial enquiry rather than a broker!”

Helpful Report

Posted 3 years ago

“Had to wait slightly longer than i hoped but the customer service is very good and the survey was done relatively quickly. I would use them again.”

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Posted 3 years ago

“Good efficient service”

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Posted 3 years ago

“It was well organised and coordinated.”

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Posted 3 years ago

“Happy with how the portal worked, report was very comprehensive, but had to chase as was told it would be 5-7 days by the surveyor but still hadn't heard anything by day 8. As soon as we chased it was sent through to us”

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Posted 3 years ago

“the company was good and someone always available to explain the steps.”

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Posted 3 years ago

“The survey I paid for failed to give an accurate description of the house we are looking to buy. Items listed as needing urgent attention were wrong and after I requested a price reduction from the vendor, was given evidence to support the inaccuracies. It was deeply embarrassing to request a reduction based on an inaccurate survey report. I made a complaint to the surveyors over a week ago but haven’t had a reply. Deeply unsatisfactory.”

Helpful Report

Posted 3 years ago

Good afternoon Mr Jordan Thank you for taking the time to leave a review, I am sorry to hear that you were dissatisfied with the report that you received. I have escalated this to our complaints handling team and will request somebody contacts you in the hopes to resolve this as a matter of urgency. In the meantime, any one of the team at iMyHome would be happy to help, should you wish to discuss this further. Kind Regards, iMyHome

Posted 3 years ago

“Great service, easy to use and efficient delivery of final survey. Would recommend and definitely use the company again”

Helpful Report

Posted 3 years ago

iMyHome is rated 4.7 based on 2,337 reviews