Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 934 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely modern furniture that was easy to assembled and install. Customer service was exceptional.”

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Posted 2 years ago

“Very pleased with our purchase Packed very well with no damages”

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Posted 2 years ago

“Instructions were awfull not one item of all the pieces were numbered not all screws were there and the draw is not straight now its put together”

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Posted 2 years ago

“Very quick delivery on order. The unit I ordered had missing parts. Impact furniture gave me a full refund and took collection of the unit on my request. Very pleased with their service.”

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Posted 2 years ago

“Very nice cabinet and good Company”

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Posted 2 years ago

“Good communication, a small issue with delay time but I was made aware quickly and reimbursed for delivery to compensate. Very happy.”

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Posted 2 years ago

“Great customer service, ordered wrong item and they got it all sorted straight away for the correct item I meant to order. Great with delivery times, and organising what day delivery was best for us. Delivery driver was spot on and brought item as close to house as he could.”

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Posted 2 years ago

“Delighted with dining table from Impact Furniture, despite Tuffnells messing up the delivery, Matthew was very helpful in sorting that out and also two legs received damaged (again probably due to Tuffnells!) that were replaced without question and within the timeframe advised. Excellent service, thank you.”

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Posted 2 years ago

“Very pleased with the cupboard - it fits into an awkward space and looks really good.”

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Posted 2 years ago

“3 items ordered, only 2 received 3 weeks later! Furniture received seems ok, just wondering if the last item will ever turn up, perhaps they should change their delivery co..”

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Posted 2 years ago

“Beautiful cabinet. Looks way more expensive than it cost. We get lots of compliments on it. Very pleased with it.”

Impact Furniture 5 star review on 5th September 2022

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Posted 2 years ago

“No problems with product or delivery. Assembly instructions clear. Overall very satisfied.”

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Posted 2 years ago

“Absolutely delighted with the 2 units in white and ‘oak’. They look and feel much more expensive than they were and not hard to put together. Delivery was good and they were very well packed with no chance of getting damaged! Will happily use Impact Furniture again.”

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Posted 2 years ago

“Atrodo gražiai,bet jau besukant varžtus pradeda byreti.”

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Posted 2 years ago

“Can’t fault the product, delivery or aftercare service. Just Brilliant!”

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Posted 2 years ago

“Good products and good service. The product came well wrapped to protect it (lots of bubble wrap!) and was easy to put together and install. Overall happy with the purchase :)”

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Posted 2 years ago

“Im no novice to building flat pack and the Cabinet is fine, build wise. However there were no reference letters on any of the furniture to tie up to the build instructions and irs very easy to get several pieces the wrong way around and in the wrong place. There is also an issue by following to the letter that towards the end of build a couple of pieces cannot be fastened correctly as the fixing location is hidden by one of the first few steps of build.”

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Posted 2 years ago

“The quality of the furniture is awful. It's not even wood, I have cleaned it with a wooded product and it has all stained! Really disappointed.”

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Posted 2 years ago

Good Morning, I am sorry to hear you have damaged your purchased unit -- https://www.impactfurniture.co.uk/en/product/4976-modern-tall-storage-cabinet-shelving-bookcase-with-drawer-kids-bedroom-soft-closing-white-glossgreyoak--nandu We do not sell this product with any pretence to it being wood - the description specifically reads; "- body: chipboard, foil, plastic edge, melamine; - front: chipboard, foil, plastic edge" Please do get in touch via email and we can try and help if we can! Matthew

Posted 2 years ago

“Very good customer service. Product excellent. Would buy again from Impact. Modern product which has uprated our home”

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Posted 2 years ago

“Quick delivery and very pleased with the cupboard for the money”

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Posted 2 years ago

Impact Furniture is rated 4.6 based on 934 reviews