Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 937 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 3rd February 2025

Lynette McGinn

Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional service and very high quality goods. I recommend this company”

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Posted 5 years ago

“Good customer care”

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Posted 5 years ago

“Looks great built although instructions very difficult to follow”

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Posted 5 years ago

“Good price and very rapid delivery.”

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Posted 5 years ago

“Couldn't believe it came the day after ordering it good quality would use again x”

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Posted 5 years ago

“Brilliant! Love my new sideboard.”

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Posted 5 years ago

“Delivery info could be a bit more clear. Website states all orders purchased on a certain date will be delivered week commencing a certain week. Individual items state something different. The one I purchased stated 2-4 working days. I went ahead with the sale after checking the delivery T&C’s where it stated you would be contacted to arrange a suitable delivery date. This didn’t happen, even after I added extra info stating I would need to be informed of delivery date and given as much prior notice as possible so I could take time off work to be in for it. It ended up being sent via parcel force and the only notice I had was a generic text at 9pm the night before to let me know this. I did contact the company and they put off dispatch until later in the week so I could get the time off but it shouldn’t have had to be done that way. The delivery info on the website needs to clearly state that you need to be able to drop everything and be at home at very short notice in order to accept deliveries. If I’d known this I wouldn’t have placed the order, so maybe that’s why they don’t give this info as it would probably put a lot of people off if they actually work full time. Additionally the instructions to put the furniture together were very poor. Luckily I had someone do it for me and it took him 4.5 hours. If I’d been doing it myself I don’t think I could’ve done it based on those instructions.”

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Posted 5 years ago

“Very good product and service, Highly recommended.”

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Posted 5 years ago

“Item is lovely. Had to chase for delivery as was invoiced but hadnt been marked for dispatch, then was sent next day delivery. Would of been nice to have had delivery charge refunded as no update until i rang. But item is just as pictured.”

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Posted 5 years ago

“Overall I liked the design of the unit. However, it was advertised as white gloss & the size panels were not, so the overall look of the unit isn’t exactly as I anticipated it would be.”

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Posted 5 years ago

“Bought two different white cabinets - very stylist and look expensive”

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Posted 5 years ago

“The unit itself fits perfectly with our kitchen scheme of white and blue. My only point would be you put a black lead and plug for the lights! Would have preferred this to be white as well? However the unit looks great.”

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Posted 5 years ago

“Delivered on time and with no fuss. Easy to assemble and looks excellent. I will buy Impact furniture again!”

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Posted 5 years ago

“I’m very pleased with my unit it’s beautiful”

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Posted 5 years ago

“the furnature is first class but to have it delivered on a pallet on the drive and be told by the driver he only has to drop it at the door and not lift it in to the house is not exceptable my wife struggled to litf the table and chairs in future my decision to but from this company will be the delivey service”

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Posted 5 years ago

“Decent quality and looks nice. Instructions to assemble are not great. Only issue I had was after the unit was constructed, the draw didnt close flush on the top left corner, which is not good if you have OCD. I took it apart and assembled it again and had the same issue, which confirmed the issue was with the unit itself, probably down to the panel having a slight warp in it. I couldn’t be bothered go through all the hassle of returning it and getting a new one. Just gona have to put up with it.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Really pleased with the sideboard I purchased very good quality comes flat-packed but not hard to erect and all the fitting are good quality would definately recommend”

Impact Furniture 5 star review on 24th February 2019

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Posted 5 years ago

Thank you for posting a photo of Lily unit.

Posted 5 years ago

“Terrible company. Unfair and unjust returns policy, beware. Will not refund money there is a manufacturing fault with the furniture. Again beware DO NOT buy from this company”

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Posted 5 years ago

Thank you for your review, we have investigated, and it appears the request to return was 6 months after purchase date and after product assembly had taken place. We understand you had trouble with assembly which after reviewing images provided, we believe was due to incorrect sequence of assembly however despite this we have offered an option of free parts and free technical advice. We offer standard 30 days returns policy and urge our customers to contact us if they have any issues as we are always willing to help. Kind regards, Impact Furniture

Posted 5 years ago

“They very quick the furniture was amazing and it was already built”

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Posted 5 years ago

Impact Furniture is rated 4.6 based on 937 reviews