Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 939 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 19th February 2025

Tracey Wallace

Impact Furniture 5 star review on 3rd February 2025

Lynette McGinn

Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking experience wrong holes and bad feedback basically blamed us for wrecking unit. Two hinges missing hundreds of parts just dumped in a bag to try and make sense of. Door won’t close or match up due to holes being in wrong place .... impact furniture blamed us for breaking the hinges with force. Disgused and angry paid £220 FOR THIS TAT THAT WE COULD OF BOUGHT A BETTER ONE AT B&M”

Helpful Report

Posted 6 years ago

Thank you for your review, we have investigated and after reviewing images provided, we believe issues were due to incorrect assembly however despite this we have offered an option of free parts and free technical advice. Unfortunately, customer has not responded to our emails and stopped communicating. We urge our customers to contact us if they have any issues as we are always willing to help. Kind regards, Impact Furniture

Posted 6 years ago

“Still haven’t received my item, had any emails or anything to let me know when it’s going to arrive!! Not happy when I’ve paid a lot for them and delivery charges”

Helpful Report

Posted 6 years ago

Thank you for you comments. Our system sends two automated emails, one confirming the order and second one with approximate delivery dates. Third email is a dispatch notification and is being sent by the courier. Could you please check your spam box as occasionally emails end up there. I believe your order was delivered 24.07.18 . I sincerely apologise for the inconvenience caused and don’t hesitate to get in touch if you have any further questions. Kind regards, Impact Furniture

Posted 6 years ago

“The cabinet had a labelled sticker which couldn’t be removed. Ruined the design.”

Helpful Report

Posted 6 years ago

Thank you for your custom. I am sorry to hear that, if there are any issues do not hesitate to get in touch with our customer services team and we will offer prompt resolution. Kind regards, Impact Furniture

Posted 6 years ago

“it looks nothing like on the photo and its not high gloss very disappointed”

Helpful Report

Posted 6 years ago

Thank you for your custom. I am sorry to hear that, please note we do state on the listing that body is made in white matt finish and doors in high gloss finish. We do have returns policy in place if you do wish to return. Kind regards, Impact Furniture

Posted 6 years ago

“Very small wouldn’t recommend very disappointed with it”

Impact Furniture 1 star review on 23rd May 2018

Helpful Report

Posted 6 years ago

Thank you for your comments, please note size of the item is stated in a description . We strongly encourage customers to measure the space they have and check size of goods prior to purchasing.

Posted 6 years ago

“Quick and easy to order , delivery was quick . Unfortunately I was disappointed with the product , poor quality . Nothing like the picture advertise .”

Helpful Report

Posted 7 years ago

Thank you for your order. I am sorry to hear you were disappointed. We value our customers, please get in touch with specific concerns and we will address them. Kind regards, Julia @ Impact Furniture.

Posted 6 years ago

“At point of purchase website clearly states 2 to 4 days delivery. Over a week later no sign of delivery so I am having to do the chasing. Been told probably next week....believe it when I see it.”

Helpful Report

Posted 7 years ago

Thank you for your order. Please note our fast delivery items state 2-4 working days delivery not including weekends and Bank Holidays. Kind regards, Julia @ Impact Furniture.

Posted 6 years ago

Impact Furniture is rated 4.6 based on 939 reviews