Impact Furniture Reviews

Name: Impact Furniture
Address: Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,, Great Gransden
Rating: 4.64

4.6 Rating 937 Reviews

91 %

of reviewers recommend Impact Furniture

4.6

Based on 937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01954 710035

Email:

sales@impactfurniture.co.uk

Location:

Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd, Hardwicke Road,
Great Gransden
SG19 3BJ

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Impact Furniture 5 star review on 3rd February 2025

Lynette McGinn

Impact Furniture 5 star review on 3rd December 2024

Sarah Stoddart

Impact Furniture 5 star review on 21st July 2024

Barry Sallis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a sideboard from Impact Furniture. On arrival the packaging was wet. Customer services (Mathew) could not have been more helpful. Offering to send replacement parts if any were damaged. Thankfully all was fine. Thanks again”

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Posted 3 years ago

“Very pleased with the small sideboard, it looks great! It arrived quickly and was really well packaged so no damage. I would highly recommend this company.”

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Posted 3 years ago

“delivered on time”

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Posted 3 years ago

“Perfect company All was nice at palette No damages”

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Posted 3 years ago

“Update from my previous review at the bottom: The customer service is very good. They reached out and are keen to help. If you struggle on the instructions they said to give them a call, although I appreciate that can't always happen if you're building it in the evening. I think the price reflects the quality as they're not expensive. It's not of great quality and the instructions as others have mentioned are really pretty bad. It does the job.”

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Posted 3 years ago

“Great quality and great service”

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Posted 3 years ago

“Furniture looks really nice. But hard to collect.”

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Posted 3 years ago

“Good service , good quality and was east to assemble”

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Posted 3 years ago

“Item arrived earlier than advised, big plus point. Sturdy, well manufactured, easy to assemble. Would definitely buy from them again if the need arise. A++”

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Posted 3 years ago

“Really great service! Good quality and very modern face. Thanks you made my home unique :)”

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Posted 3 years ago

“Had issue with courier but was resolved in a good timeframe.”

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Posted 3 years ago

Thank you for your order, our customer service team had been in touch, and it seems item was lost by courier, the courier company took three days to confirm goods had been lost by them at which point a full refund was issued with no quibbles. Best wishes, Team Impact

Posted 3 years ago

“Still not received this yet so what can i say except very dissapointed to put it bluntly”

Helpful Report

Posted 3 years ago

Thank you for your order, our customer service team had been in touch, and it seems item was delivered within an advertised time frame. Best wishes, Team Impact

Posted 3 years ago

“V.poor customer service. I had ordered a full bedroom set. First time around some of the parts of the main wardrobe were damaged with cracks. As I had an assmebler he unpacked all the parts and assembled with the parts he had as he was already onsite so not to incur additional costs. When I reported the issue with Matthew and at the same time I reported the doors were not aligned or able to close. I found he was quiet rude in his response was not helpful on the door issue and he said quote"I am not surprised the doors are not hanging on properly if the top panel is smashed" and "I am sorry the assmebler is charging so much after quiet frankly bodging your wordrobe together". He had however ordered a replacement of the damaged parts and after escalating the issue with the directors I was compensated a partial refund. Second time around I had a new assmebler put together the replacement parts and try and resolve the issue with the hinges and door alignment. Attached is the final results. Again after reporting the issue the feedback I receive from Matthew is "we organised a generous refund for you as the wordrobe had arrived damaged and been assembled as such. I would suggest speaking to the installer if there had been issues with installation". The wardrobe is completely faulty; identified by two very experienced installers and there has been no attempt from customer services to discover what can be the issue and how they can help. The partial refund was provided as a result of the damaged parts and was not charity! I would never recommend impact furniture as a result of the poor customer service.”

Helpful Report

Posted 3 years ago

We are sorry to hear you have experienced issues with your order. As a background information door alignment is dependent on the construction of the carcass and if body of the wardrobe was assembled by the installer using damaged parts, to quote “with the parts he had as he was already onsite so not to incur additional costs” this would result in a wonky frame and hence would impact door alignment. A professional installer should not agree to carry out such work knowing result will be poorly. Courier damage occasionally happens as we are relying on third party companies, and we apologise it was the case with your order. To minimise disruption in our customer’s daily lives we have a no quibble replacement parts policy. Mathew dealt with the case and just wishes to straighten a few things out; a. goods came damaged due to courier damage, a fact we were not made aware of until installer had assembled with several key parts practically broken in two – this item should not have proceeded to assembly in the first place. b. Despite us not being able to claim compensation with either the manufacturer or the courier as the goods were assembled, we organised a £150 partial refund - an amount requested by the customer to cover the costs of making good the unit already badly assembled by the installer. We also provided replacement parts free of charge. c. We then heard from the customer to complain that the unit is not closing properly - we suggested this could be down to the installer. d. Rather than discussing this with us directly following that email the customer chose to go online and leave this review. e. Following the review customer got in touch to threaten to leave more feedback online if we do not give into their unspecified demands. To reiterate we organised replacement parts, we organised covering their costs to make good the assembly that should not have happened first time around, and we did so despite it being an assembly issue rather than a manufacturing fault. Throughout the process customer has been very aggressive and hostile in communications with us. We are a company that prides itself on open dialogue and we do our outmost to help our customers in a fair way following The Golden Rule, principle of treating others as one wants to be treated. We are saddened that feedback extorsion is happening in the online environment. Best wishes, Team Impact

Posted 3 years ago

“Helpful service and advice and good prices. However, don't rely on the courier calling you to confirm delivery slot. My furniture arrived a day earlier than arranged - good job I was home!”

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Posted 3 years ago

Thank you for your order, we are sorry to hear your delivery arrived early, we will raise the issue with the carrier. We are pleased you consider our product range reasonably priced and customer services helpful, we work hard on sourcing affordable pieces for the UK market. Best wishes, Team Impact

Posted 3 years ago

“My experience with them has been a bit unpleasant. Firstly the delivery was delayed and I was offered to cancel the order. The week later, only after I asked, I was informed that not only the heavy goods were not going to be delivered to my flat, they were also going to be left on the street, with a pellet to dispose of. Nowhere in the website the pellet is mentioned, and most people who live in apartments are not able to easily dispose of them. I was refused any shipping alternative, and was advised of this only last minute, after I had waited for a very long time to receive my order. I felt tricked, and almost forced to take the deal or having to wait again for months before getting my bed frame from someone else. I wish that I would have been given the opportunity, at the time, to have made an informed choice.”

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Posted 3 years ago

Please accept our apologies for the delay in delivery. Occasionally delays occur due to issues in a supply chain and we endeavour to inform customers at the earliest opportunity. Our T&C’s state we use palletised carriers for delivery of bulky items / larger orders as this is the safest way of delivery and ensures goods do not get damaged in transit. Indeed, palletised consignments get delivered on a pallet. Pallet is left at customers premises allowing customer to remove / transport items at a convenient time. We are transparent about our various methods of delivery and as it had been mentioned in the review, we do offer an option of cancellation. I sincerely hope you are happy with a full reimbursement as a way of apology. Best wishes, Team Impact

Posted 3 years ago

“Atila range of units, Good build quality nice gloss finish ,once built very sturdy and strong. Would recommend”

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Posted 3 years ago

Thank you for the review, we are pleased you are happy with the units from Antila kitchen range and hope you will enjoy them for many years to come. Best wishes, Team Impact

Posted 3 years ago

“Had some problems with a recent bed purchase, headboard was damaged, slats missing and problems with delivery finding property. But all problems were resolved through Matthew in customer services, his communication was fast and precise and everything worked out with his help. Thank you Matthew.”

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Posted 3 years ago

Thank you for your order and feedback. We are pleased you found Matthew helpful and he was able to provide a resolution. Best wishes, Team Impact

Posted 3 years ago

“Had a couple of small chips on oak top just noticed after I had built it .So please check first all parts before building other than that quite a nice unit”

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Posted 3 years ago

Good Morning, We are sorry to hear that, please drop us an email to confirm the part damaged by part number and we will be able to help! Matthew

Posted 3 years ago

“Excellent customer service from Matthew and Kate, will definitely continue to and recommend other to use this company”

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Posted 3 years ago

Thank you for your order and feedback and for praising Matthew and Kate, it is important to hear praise hence thank you for shearing. Best wishes, Team Impact

Posted 3 years ago

“Good sturdy shelving. V well wrapped . Prompt delivery”

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Posted 3 years ago

Impact Furniture is rated 4.6 based on 937 reviews