Immigration Advice Service Reviews

Name: Immigration Advice Service
Address: Ashwood House, Ellen Street, Oldham, United Kingdom
Rating: 4.38

4.4 Rating 1,023 Reviews

87 %

of reviewers recommend Immigration Advice Service

Company Reviews

Metrics

Info

4.4

Based on 1,023 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

020 9411 1966

Email:

info@iasservices.org.uk

Location:

Ashwood House,
Ellen Street,
Oldham
United Kingdom
OL9 6QR

Write Your review

Tell us how Immigration Advice Service made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Immigration Advice Service 5 star review on 24th February 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ultimately we got the spousal visa, but it wasn't a good time. At times it felt like I was informing the solicitor about developments in the immigration landscape. Contacting the solicitor was nearly impossible and it took weeks to receive feedback from my answers to their questionnaires. I have a feeling they are understaffed and overworked. Regardless, for my renewal I'll be using another company or doing it myself.”

Helpful Report

Posted 2 months ago

“I feel happy, have been reading all your beautiful write ✍️ up on your website 💞”

Helpful Report

Posted 2 months ago

“God is the judge of everything. IAS is a reason and help to achieve what you like. Thank you Mr. Ahmed ceesay”

Helpful Report

Posted 3 months ago

“The advices are so Good they ride no any problem”

Helpful Report

Posted 5 months ago

“Laura gave us great advise during our scheduled call. However, I would advise that the promise of 4 days support post the call is not a selling point. Response time is extremely slow.”

Helpful Report

Posted 8 months ago

“Shazia thank you for the indept information you given to us regarding UK immigration. It is much appreciated. Now, we can decide how to proceed with the information given to us. Once again thanks. Very helpful”

Helpful Report

Posted 1 year ago

“I am waiting”

Helpful Report

Posted 1 year ago

“Iam very happy Iwan good job plz help me”

Helpful Report

Posted 1 year ago

“The advice was okay. But in another way round, i didn't get what am expected. Because i need a sponsorship that is reason why i contacted you not advice how to get sponsorship but he the was telling me if their be case, that is another process i need to apply for another service. He has done with his role. Mark.Rigby”

Helpful Report

Posted 2 years ago

“I used the services of I.A.S. on two occasions. I had the same case worker both times. My case worker was very nice and personable, but, I feel that more training may be necessary: on many occasions, I emailed her with specific questions, and, although she replied to my emails, my questions were not answered. Also, when the Home Office made a change to the Citizenship application form (which meant that the one I had, partially, completed, was, no longer, usable), I was not told immediately (although I emailed to organise an appointment before sending all the documents off), and I only found out when I visited the office, hoping to send the form off. This caused me quite a bit of stress and a delay in sending the application off. The result of my application was favourable, so no harm there, but, it is important that the I.A.S. management and case workers understand that going through a visa/citizenship process is incredibly stressfull and that their job should be to support, update and reassure their clients by showing knowledge of the process, especially considering that their fees are NOT cheap!”

Helpful Report

Posted 6 years ago

“This was the 2nd time of using them - first for a fiancée visa and then an extended 'leave to remain'. I was full of praise for the first job ( thanks Abimbola in Manchester) but the second time, the job was relegated to an assistant and there were a high number of errors, omissions such as mis-spelling of my partner's surname which was time consuming & frustrating when documents had to be perfect for Immigration to approve ..I do not think the high cost of the form-filling by IAS can be justified when it created more work for me in double-checking and raising queries.”

Helpful Report

(Oldham) - Posted 7 years ago

“Got it sorted in the end - just frustrating that the ias colleague that was helping us only worked 3no days a week - so seemed like we were always waiting for results.!”

Helpful Report

(Republic Of Ireland) - Posted 8 years ago

Dear Vern, I'm glad to hear that our application service helped you successfully obtain a visa. Whilst the immigration lawyer who was assigned to your case does only work three days a week, she has a full time assistant who ensures her clients are kept up to date regarding case progression and correspondence with the Home Office. Kind regards IAS

Posted 8 years ago

“Overall just at poor service and not to my expectation. I was inform that if I paid thru priority service, IAS will not be able to follow up on behalf but I don't understand why because priority service is just to speed up my application but not on the services to follow up on my application. Anyway, I email on 29/9 that I have submitted my application but no reply, yesterday I also email to informed that I have yet received any feedback follow by a other email I received from courier service that the processing application had being received on 13/9, also no reply from IAS. Again, I send another email that I have received my application result to IAS attached with the letter but still no reply until now. Frankly speaking, I would expect at least a reply to acknowledge my email but so far nothing at all. Disappointed with the services and thanks for help me on the application. Regards, Lee Sa”

Helpful Report

(London) - Posted 8 years ago

“The advice over the Skype interview was helpful. However, there are two significant complaints: (a) Although someone called me to ask for my Skype details, and the relevant details were sent by me well in advance, these details were never forwarded to the person who was actually supposed to call me on the appointed time. This ended up creating a lot of confusion and wasted time. (b) I was told that a write-up would be made of the advice that I was given during the Skype interview, and sent to me. This *never happened*. Since the advice was fairly straightforward I didn't follow up on it, but it's also something that should not have simply been forgotten about.”

Helpful Report

(Reading) - Posted 8 years ago

“First on your website you claimed you have an office in Bristol while in fact it is only a weekly surgery. But my initial reason for choosing IAS is because I thought you have a physical office in Bristol in cases of urgent queries. I hope you update the correct information on your website. While the quality of service is good, the advisor often take quite some time to respond my email. If the advisors do indeed have a large case load , it may be sensible to let the clients know the expected waiting time rather than keep them waiting.”

Helpful Report

(London) - Posted 8 years ago

Dear Ms Zhang Thank you for your feedback. Should you need any further assistance, we have now opened an office in Bristol. Kind regards IAS

Posted 7 years ago

“I went to the IAS for advice about an application for a visa for a family member (my former partner, who is the mother of my child). It was incredibly important to me to get it right. The first lawyer I spoke to at the IAS gave me some advice which sounded reassuring, but I was left with a nagging doubt, as I felt as if I was more familiar with the specific points of the relevant part of the immigration laws after an hour or two of googling than the lawyer was. Luckily, I decided to get a second opinion: I went back to the IAS, and spoke to a different lawyer. She told me the first one's advice had been completely wrong, and gave me some very different advice - for which she waived the fee. I followed the second set of advice, and was successful with the visa application. So it worked out well in the end, and I'm grateful to the IAS for some much needed help at a reasonable price. However, there are clearly some issues with quality control. The main lesson for me is: whoever you go to for advice, if it's important, always get a second opinion.”

Helpful Report

(Norwich) - Posted 8 years ago

“Information given by phone was very thorough and enlightening. However the promised email confirming the information was never received. So only half the job was done. Will I get a refund of half the fee? I doubt it.”

Helpful Report

(Peterborough) - Posted 8 years ago

Dear Ms I Al Ahmed, Thank you for your kind words regarding how thorough and enlightening the advice session was. I am sorry to hear you did not receive email confirming the outcome of your advice session. Please could you reply to my email with your case details and I shall get a confirmation email sent to you. Kind regards, Immigration Advice Service

Posted 8 years ago

“I am a bit dissatisfied with service. I feel I have to keep chasing my adviser to try get updates from the home office regarding my application. My application is still in process without any update from home office and it's been 11 months which is way pass the processing time but IAS can't do nothing about it.”

Helpful Report

(Nottingham) - Posted 8 years ago

Dear Mr Ceesay, Firstly, let me apologise for your dissatisfaction with our service. If I have correctly understood your review, The Immigration Advice Service has successfully submitted your application and now the Home Office are taking a long time to process your application? Please respond to my email with your case details and I shall look into your case and provide your with an update. The Immigration Advice Service appreciates each and every client we help and we thank you for your business.

Posted 8 years ago

“The service was ok, that was my first time so she did a good service”

Helpful Report

(Republic Of Ireland) - Posted 8 years ago

Dear Mrs Mohammed, Thank you for your review. The 3 star rating you left does not seem to be align with your feedback that the solicitor did a good service. Please could you reply to my email with your case details and how we could of improved your experience with the Immigration Advice Service The Immigration Advice Service appreciates each and every client we help and we thank you for your business.

Posted 8 years ago

“I am withholding a better rating until my hearing has taken place which is not until the end of July. I have not heard from anyone in the past few months, but was told I would be contacted sometime around the end if June. So I guess I am in a holding pattern right now.”

Helpful Report

Posted 8 years ago

Dear Miss Holcomb, Please could you reply to the email I sent you with your case details and I shall have an update sent across regarding the status of your application. The Immigration Advice Service are continually looking for ways to improve their services and we thank you for your feedback and business.

Posted 8 years ago

Immigration Advice Service is rated 4.4 based on 1,023 reviews