Immigration Advice Service Reviews

Name: Immigration Advice Service
Address: Ashwood House, Ellen Street, Oldham, United Kingdom
Rating: 4.40

4.4 Rating 1,016 Reviews

87 %

of reviewers recommend Immigration Advice Service

Company Reviews

Metrics

Info

4.4

Based on 1,016 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

020 9411 1966

Email:

info@iasservices.org.uk

Location:

Ashwood House,
Ellen Street,
Oldham
United Kingdom
OL9 6QR

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Immigration Advice Service 5 star review on 24th February 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont pay for your VISA fees upfront This time you ask? I hope this is the only time. From the date we paid for the visa fee 11 December 2023 and we have been ignored from all of the below: Client relations officer - Alexandra Shirtcliffe; Immigration Advice Service - Amy Flanagan; Immigration Lawyer - Samantha Cretten; Enquiries Team - Lindsey Alexandre; Immigration Lawyer - Crystal McGowan. I would love to get my visa going and submitted but since I PAID IAS, none of these people have come back to assist or respond and actually talk about processing the VISA. Now I want a refund and its like IAS has fallen off the side of the earth!? I keep sending emails and I keep doing online chats and people keep promising to help. Yet nothing. Tom in Ireland was great! Samantha was a big help in understand our situation. BUT no one would respond for anything. No even Samantha came back and offered to help seeing there is an issue and she was CC'd in the mails.”

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Posted 1 year ago

“We met with Laura Christian. She was personable and knowledgeable, took the time to answer all of our questions, and where she didn't know an answer, looked into it for us quickly. We feel that we got excellent advice and now know how to proceed.”

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Posted 1 year ago

“Laura Christian was extremely knowledgeable about the immigration process we will be going through, and explained everything very clearly. It was also a real pleasure to meet with her, and we came away feeling 100% positive about the whole experience.”

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Posted 1 year ago

“Samantha Cretten was a great help in giving me and my partner all the information we need to apply for spouse Extention visas. She answered all of our questions and gave us fantastic advice”

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Posted 1 year ago

“I was assisted by Emma Bashford, and she was amazing at explaining everything an walking me through the process and what I need to be prepared for next!”

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Posted 1 year ago

“VERY POOR AND EXPENSIVE SERVICE. LOOK ELSEWHERE. I didn't receive what I paid for, timelines were not adhered to, and communication was very poor throughout. Details below. - I paid 200EUR for a half-hour meeting and full written report sent within 48hours of the meeting (explicitly stated by the lawyer), including next steps and answers to our written questions. The meeting was the only part of this which I received. - We received the report a full 8 days after the meeting, i.e., 6 days late. - There was zero communication from the lawyer regarding the delay in receiving the report. I received no reply from the lawyer to my multiple enquiries and eventually had to call IAS to chase the lawyer up on my behalf, after which he promptly sent the report. - When I did eventually receive the report, it was unclear, missing important information including next steps, and didn't answer our written questions. The report seemed to be rushed following IAS chasing Lander up on our behalf. - Both the lawyer and IAS refused to admit any fault and IAS refused to issue a refund. Their excuse was that more research on my case had to be done by the lawyer and that there were bank holidays in Spain (our lawyer was based in Spain), which caused the delay. This may have caused the delay, but it doesn't excuse the complete lack of communication nor substandard report we received. IAS claimed that the report we received was what we paid for but this is not the case as per the criteria detailed above and even if it was, then the service provided by IAS is simply very poor by their own admission. All in all, very unprofessional.”

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Posted 1 year ago

“It was great”

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Posted 1 year ago

“My partner and I needed help in obtaining his visa (israeli citizen) . We came across IAS and gave them a go, we had Sadeia helping us and she was amazing, we couldn't have managed all the work wothout her.she even worked on her night off as we hadn't got our paperwork together in time. If we need any more help in the future we will use IAS , without a doubt. Both his fiancé visa and spouse visa was accepted wothout any issues”

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Posted 1 year ago

“Laura Christian was a great help in giving me and my partner all the information we need to apply for fiancé and spouse visas. She answered all of our questions and gave us fantastic advice for making the process as smooth as possible.”

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Posted 1 year ago

“Great service received from Marta Reina-Grau in obtaining our padron certificate. Fantastic communication throughout and kept thoroughly updated on the progress of the application. I would highly recommend Marta you were a star thank you!”

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Posted 1 year ago

“It is very easy and good”

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Posted 1 year ago

“Thanks you so much. Am happy to her this service of Immigration”

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Posted 1 year ago

“I met with Samantha Cretten for advice regarding a visa for my soon to be spouse. She was very friendly and easy to talk to and so knowledgeable. She helped us find solutions to our issues and we will continue to use her services for the visa process. I would definitely recommend”

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Posted 1 year ago

“Immigration solicitor Sharzia Ershad gave me simplified yet thorough explanation of legal jargon and responses to my questions and concerns. Her report after our conversation was very well detailed though emailed later than promised time”

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Posted 1 year ago

“I contacted IAS for a minor change in my UK status and spoke with Kieren who has always contacted me and has been very helpful. That being said this is where the story goes south fast! Shazia one of the immigration solicitors was appointed to have a meeting with me last Wednesday. Not only was she late to the meeting, but I felt she was ill-prepared for the meeting and kept asking me the same questions only a few minutes after the first set of questions. Once the meeting was at an end she advised without fail that she would send me the next steps that evening! Unfortunately, this did not happen! I rang on Thursday last week to follow this up and was told she would send this by an advisor. Last Friday I rang and asked to speak with a manager as I still haven't received the information. I asked the advisor again if I would like to speak to a manager, and again the advisor's manager refused to speak with me. The advisor came back in an ill-mannered way advising me that I don't have to speak to her, I responded well I am trying to get through to your manager so I do not wish to speak with you. The moral of the story it's been 7 days and still no information. Rang in today and was again placed on hold for 40 mins and finally rang again from a different number and got hold of a lady called Emily who finally told me Shazia is on annual leave! If you want to be passed from pillar to pillar sign up with IAS and waste your time. Also, pay with a credit card to be on the safe side. Now you will see IAS respond shortly apologizing etc etc, take it with a pinch of salt as they are saving face.”

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Posted 1 year ago

“I found the service very useful. Dina Modi took her time to walk me through all the pending immigration issues and ways to go round them. Happy to have spoken to Dina.”

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Posted 1 year ago

“We had a bumpy start getting connected but they came through and were extremely helpful and knowledgeable. Will continue to use and highly recommend. Mark Rigby and Mohammed were very helpful, experienced and super friendly.”

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Posted 1 year ago

“Very personal and easy to talk you. A general good vibe. Very happy with service.”

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Posted 1 year ago

“I contacted IAS to determine if I qualified for a British Passport and was scheduled for an hour video call with Emma Bashford. She was prompt, well organized, friendly and extremely helpful and yes, she said I do qualify. She is now working on the necessary documents doing an excellent job. I highly recommend Emma Bashford.”

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Posted 1 year ago

“This was the worst experience I have had. I spoke to Kieran, who told me I only had to pay a flat fee of 150 pounds and I could ask for as much advice as possible to help with my online visa application. This is not true, they do hit you with additional costs, 1500 pounds to be exact. This is a lie. Not only was this a bad experience, their telephone calls cut off while you are talking and their payment systems don't work. Absolutely shocking and a scam as far as I am concerned.”

Helpful Report

Posted 1 year ago

Immigration Advice Service is rated 4.4 based on 1,016 reviews