iGrass Reviews

Name: iGrass
Rating: 4.83

4.8 Rating 138 Reviews

97 %

of reviewers recommend iGrass

4.8

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08000 884 339

Email:

manager@igrass.co.uk

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iGrass 5 star review on 19th December 2022

James Henson

Syntheticlawns4u Scotland

Syntheticlawns4u Scotland

Anonymous

Anonymous // 01/01/2019

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“always friendly and helpfull, vicky often phones up with updates and any offers on. fast and reliable service cant fault anything”

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Posted 8 years ago

“THIS IS A GOOD GRASS BUT THE 30M PILE LOOKS BETTER AND IS EASIER TO WORK WITH.”

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Posted 8 years ago

“Have requested payment confirmation or an invoice via email and over the phone a number of times and yet to hear back. I urgently need to settle with accounts and haven't heard back”

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Posted 8 years ago

Hi Jonny, Thank you for your feedback. After checking the system the invoice was emailed on 04/03 and accounts department have called you. If you need anything else please do not hesitate to contact us.

Posted 8 years ago

“I used Igrass for the first time. The delivery was on time, I was called an hour before delivery, which was very helpful and I was very pleased with the product”

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Posted 8 years ago

“excellent service, good product. very helpful delivery driver.”

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Posted 8 years ago

“We are very happy with the service that we recieve from you guys”

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Posted 8 years ago

“Excellent service delivery driver very helpful definitely use again. Thank you from Liberty improvements Ltd”

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Posted 8 years ago

“Hi all at iGrass, just used invictus 35mm and it looks great. I have only one problem that worries me. When delivery driver comes there is just one driver and he has no carpet trolly to move the grass, I asked him what he would have done if I wasn't there and he said he would have took it back. On one delivery the driver had to ask the householder to help with the delivery, he did, but he had a bad back. It would be a good idea if the drivers all had carpet trollies. Delivery times were great and the product is great and will use you most of the time but the drivers do need a bit more training.”

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Posted 8 years ago

“Your service is always very good very helpful many thanks Mark absolute landscapes”

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Posted 9 years ago

“Overall very efficient. A small criticism,,it seems to be a recurring error to supply inadequate adhesive and tape,on occasion we have had to pick up locally and also recontact you for extra supply ion finding short”

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Posted 9 years ago

“Good competitive pricing / deals from iGrass helps my business, so thank you :) The product is good, looks good and has been well received by my customers. Delivery has been good too with flexibility on delivery dates, and has always arrived on the date stated. However, I had been promised a call from delivery staff one hour before arrival of the goods on site and on two occasions this has not happened? This has left my customers to supervise the delivery of the goods (which should not be happening) and has caused me some embarrassment as we operate a professional installation service. iGrass Customer Service (by telephone) is very good and makes ordering a very simple process. I have experienced a price quote difference between the website and a Customer Service quote whereby I had to absorb an unexpected minor increase, not sure why that happened? Overall, good service, price, product and delivery and we will continue to use as long as these four ingredients remain consistent. Steve Woods Best Gardens of Colchester”

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Posted 9 years ago

“We use igrass for all of our artificial turf projects because there grass is of the best quality and value, having had samples sent from around the world and spoken numerous company's igrass has by far the best customer service of them all. Barry goddard paving and landscaping is pleased to be associated with igrass!!!! Keep up the good work”

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Posted 9 years ago

“Not a good experience. The salesperson made an error with the delivery date, and then the courier didn't follow instructions and so what was meant to be a simple job, ended up taking 2 extra days.”

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Posted 9 years ago

Very sorry you experienced delays with the courier. Assuring you of our best attention moving forward.

Posted 9 years ago

“Always receive an excellent service”

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Posted 9 years ago

“False advertising.. Free next day delivery... 40 quid and 2 days... Disappointing, going backwards”

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Posted 9 years ago

Thank you for taking the time to write a review. I am sorry you feel this way however, we do not state 'Free Next Day Delivery' on any of our communications. Free delivery is available as standard. Next Day Delivery is available at cost. Our customer service team are always on hand to assist you and plan deliveries accordingly to meet your needs and expectations.

Posted 9 years ago

“Quality service, very helpful and am very satisfied”

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Posted 9 years ago

“Insignia is great, have used it a few times. Great service”

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Posted 9 years ago

“From order to installation - a seamless process.... Product quality remains very high - the delivery chap was extremely helpful and the finished result looks superb. Thank you”

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Posted 9 years ago

iGrass is rated 4.8 based on 138 reviews