iGrass Reviews

Name: iGrass
Rating: 4.83

4.8 Rating 138 Reviews

97 %

of reviewers recommend iGrass

4.8

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08000 884 339

Email:

manager@igrass.co.uk

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iGrass 5 star review on 19th December 2022

James Henson

Syntheticlawns4u Scotland

Syntheticlawns4u Scotland

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vicky, thankyou for the exceptional service again. So happy with the quality of the artificial grass it is very durable and realistic. The ordering process by phone couldn't be made any easier, there are no details at all that are left out. Also with the delivery it is very flexible and you always keep me updated when I will be receiving my order and the driver always calls me when en route which is very handy. Overall the service from start to finish is second to none and I thankyou Vicky for that - as your attention to detail is 1st class.... I would recommend to anyone to purchase your products and I will be most certainly ordering from you in the future...... Wixams Turf, Bedfordshire”

Helpful Report

Posted 4 years ago

“A great company to deal with, competitive and always helpful advice from Vicky and the team. Good product range which is readily available.”

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Posted 4 years ago

“Started using Igrass as an alternative supplier for artificial grass as my originally had ran out of stock through lock down. During this time Jo and the team were super efficient, delivery was prompt and the quality was exceptional I was even impressed with the after sales care as they followed up after every delivery Definitely will be using Igrass as my main supplier. Thanks again Dave Caspian Landscapes”

Helpful Report

Posted 4 years ago

“One of the main reasons we've stayed with your guys despite many other Companies trying to get our business is your customer service. Vicki & Joe have got it nailed and in my opinion a credit to your business. Well done guys. Excellent dispatch times too. Thanks Tony & Jill, Potteries Home & Garden Solution, Stoke.”

Helpful Report

Posted 4 years ago

“Hi, I used the Impress 35mm, it is a Really thick grass and quality, all round great experience with company Many thanks Sean”

Helpful Report

Posted 4 years ago

“The ordering process is very straight forwards, I processed the order through the website; after speaking with Vicky via email with regards to the best grass option for my requirements. I received information on the order progression as well as a delivery date. The order was received in full. The installation went to plan with no issues. I am very pleased with the final outcome. I feel if there was any issues then I would easily be able to get hold of someone at iGrass for help and a solution. Many thanks David Munt www.primeimprovements.co.uk”

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Posted 4 years ago

“Hi. The experience of working with iGRASS was great. From start to finish i felt very looked after and the service was brilliant. Vicky was very helpful with information and letting me know about delivery times etc. With a very quick service. I would definitely use iGRASS again. Thanks again LJM Landscaping & Fencing. Suffolk”

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Posted 4 years ago

“Vicky is always there to help and goes the extra mile to make sure u get the right product at the right price, deliver on time if not quicker, very helpful drivers always willing to help. Excellent range of products at affordable and realistic prices. Thanks Laurence.”

Helpful Report

Posted 4 years ago

“Overall I am very happy with iGRASS and the way they work. The website is easy to navigate and runs very smoothly. Once grass has been ordered they people at iGRASS are quick to respond to emails and give you the information that your looking for. Phone calls and emails both get you quick answers which I like in the company. Delivery time is good and fast, along with the couriers who are more than happy to call you when they are an hour away and again are very helpful when it comes to the delivery side of things. Many thanks Jake (Luxury Gardens of London)”

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Posted 4 years ago

“I found I grass after using and being let down by another supplier, I grass are very good and allways keep to there promise since using them a few times I have now found them to be so helpful on all orders and Vicky who I deal with allways gives 100% , I doubt ill ever use any other supplier”

Helpful Report

Posted 4 years ago

“Can’t thank Vicky at igrass enough. The process was so easy, friendly and straight forward. We were recommended the company by a friend and I loved the face we were able to order free samples before purchasing. Prices are very reasonable and the quality is top notch! Really friendly, fantastic customer service, very speedy delivery and we now have an amazing garden.”

Helpful Report

Posted 4 years ago

“I have been using iGrass for some time now and I am very impressed by the service Vicky has provided and the quality of the products the company offers. Even at this time ordering is extremely smooth, Vicky’s communication is great and attention to detail is not spared. Vicky is very efficient, supplies exactly what I ask for at a competitive price. I would definitely recommend to anyone wanting to use artificial grass. I will continue using for my projects. Watcho Belleview Gardens”

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Posted 4 years ago

“We have used IGrass products for several years now, with great prompt delivery and Vicky that responds to my texts regardless of day or time. We find the lawn of the most superior quality. Beforehand, we had customers buy their own grass and we would lay it for them, and before IGrass, the market was saturated with inferior lawns. So - Keep up the prompt service and customer relations iGRASS ! The Captain Green Team”

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Posted 4 years ago

“Captain Green Landscapes. We have used IGrass products now for several years now, with prompt delivery and Vicky that responds to my texts regardless of day or time. We find the lawn of the most superior quality that we used prior, as we always had customers buy there own and we would lay for them, as pre IGrass the market was saturated with inferior lawn. Keep up the prompt service and customer relations. The Captain Green Team”

Helpful Report

Posted 4 years ago

“We was so impressed with the way Vicky handled things, the service is 2nd to none - and the grass is absolutely stunning!!! Highly recommend Thankyou igrass👍👍”

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Posted 4 years ago

“As a landscape designer and construction company we only offer Igrass products as they are great to work with delivery is always fast and reliable service and it’s great value for customers.”

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Posted 4 years ago

“I have always been impressed with your service Vicky. You are always helpful and provide useful information, keep me updated on new products and always get back to me quickly to let me know when the delivery is due. IGrass is the best quality artificial grass that I have used, I have received many samples from other companies but they do not look as realistic as yours so I will not use artificial grass products from any other suppliers. My customers are always surprised how realistic the artificial grass looks. Thanks, Darren Greenslade - Darren's Dens Somerset”

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Posted 4 years ago

“I submitted an unfavourable review last week about a delivery price. However I subsequently found out from their sales manager that there had been a technical problem on their website. I would just like to commend the actions of their sales manager who contacted me and arranged delivery of my order for an acceptable delivery charge. I ordered and paid for my product on Friday and took delivery on Monday. Great customer service would definitely purchase from this company again. Highly recommend them”

Helpful Report

Posted 5 years ago

“I found the ordering process very easy, Vicky took the order with her usual professionalism, the delivery arrangements we agreed were then confirmed as I was told they would be and on the day of delivery I was contacted in advance to confirm the delivery slot. Overall the process was simple and straightforward and my customer was delighted with the quality of the artificial grass she had chosen, so thank you iGRASS, we look forward to doing more business with you soon. Greg Denyer Proprietor Denyer Home & Garden St ALBANS”

Helpful Report

Posted 5 years ago

“While there has been an influx of suppliers of artificial grass in the last few years - The quality that igrass provides is the best. I have been laying lawns since 2005 and never had such service like I have done from the guys and gals at igrass. High quality lawns that are reflected in their service.”

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Posted 5 years ago

iGrass is rated 4.8 based on 138 reviews