ID Card Centre Ltd Reviews

Name: ID Card Centre Ltd
Address: Radiant House, 1A Studland Road, Northampton, United Kingdom
Rating: 4.71

4.7 Rating 885 Reviews

93 %

of reviewers recommend ID Card Centre Ltd

4.7

Based on 885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ID Card Centre Ltd:

Leading supplier of ID cards, ID card printers, ID card printer ribbons, lanyards and associated products to organisations large and small.

Visit Website

Phone:

01604422422

Email:

sales@idcardcentre.co.uk

Location:

Radiant House,
1A Studland Road,
Northampton
United Kingdom
NN2 6NE

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ID Card Centre Ltd 1 star review on 28th May 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order was delivered to someone else... also got someone else's delivery. called and 2 emails later, no communication at all, very poor so far.”

Helpful Report

Posted 1 year ago

We are sincerely sorry to hear about the experience you have had with your recent order. Please accept our apologies for the mix-up. We deeply value our customers, and incidents such as this are certainly not reflective of the level of service we endeavour to provide. Let me assure you that we take such matters very seriously, and I have already informed our customer experience team about your situation. We are actively investigating what went wrong with the delivery process and why there was a lack of communication in response to your inquiries. We would like to reassure you that we are working diligently to rectify this issue and prevent such occurrences in the future. We have been in touch with you to resolve this matter to your utmost satisfaction and hope to come to a resolution at the earliest possible convenience. Your feedback is crucial to us, as it helps us improve our services and ensure that we provide the best possible experience to all our valued customers. Once again, please accept our heartfelt apologies for the inconvenience caused. We appreciate your patience and understanding as we work to rectify this for you.

Posted 1 year ago

“Very poor. Item has not been delivered since over a month now I placed order for paxton acces cards.”

Helpful Report

Posted 1 year ago

It is unfortunate to hear that you have not received your order. However, our tracking information shows that it was marked as delivered on 27th June. We would advise that you check with any other individuals that may have been present on the delivery date, and also to check for any areas where the parcel may have been left. If you require the tracking information to investigate further, please contact us and we will provide this to you. Your feedback is crucial to us, as it helps us improve our services and ensure that we provide the best possible experience to all our valued customers.

Posted 1 year ago

“The item was meant to be delivered on Thursday/Friday not expected till Monday”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to share your feedback regarding your recent delivery experience with us. We sincerely apologise for any inconvenience caused by the delay in receiving your order. After reviewing your order details, it seems there was a mix-up with the delivery address provided, which resulted in the item being redirected and not reaching you until Monday. We understand how frustrating this situation must have been, and we deeply regret any inconvenience this may have caused. Please know that we take customer satisfaction seriously, and our team immediately took action to rectify the issue as soon as it came to our attention. Our customer support team worked diligently to ensure the package was redirected to the correct address and expedited its delivery to minimise the delay. Once again, we apologise for any inconvenience caused, and we genuinely appreciate your understanding. If you have any further concerns or require assistance, please don't hesitate to contact our customer support team, who will be more than happy to assist you. Thank you for choosing ID Card Centre. We look forward to serving you better in the future.

Posted 1 year ago

“Brilliant service. Fast dispatch and good tracking- pleased with items and will order again”

Helpful Report

Posted 1 year ago

Dear Donna, thank you for leaving us such a lovely review. We’re happy to read about your positive experience with us and look forward to working with you again in the future.

Posted 1 year ago

“Straightforward purchase and received goods on time.”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team.

Posted 1 year ago

“Very quick delivery. Excellent product”

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Posted 1 year ago

Dear Lisa, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team.

Posted 1 year ago

“Website stated one price, purchased it and got contacted saying I need to pay extra because the price was wrong on the website. Do not trust ID Card Centre prices. Try to avoid.”

Helpful Report

Posted 1 year ago

Dear Susana, We apologise for any inconvenience you experienced during your recent purchase at ID Card Centre. We understand how frustrating it can be when there are discrepancies between the advertised price and the final cost. At ID Card Centre, we strive to provide accurate and up-to-date information regarding our products and prices. However, due to the ever-changing nature of the market and various external factors, there are times when pricing updates may not be immediately reflected on the website. We sincerely regret that you had to face this issue, and we acknowledge the importance of transparency and accuracy in our pricing. Rest assured, we are continuously working on improving our processes to avoid such occurrences in the future. Once again, we apologise for the inconvenience you experienced and hope that you will give us another chance to serve you better in the future.

Posted 1 year ago

“Excellent speedy service”

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Posted 1 year ago

Thank you for leaving us such a lovely review. We’re happy to read about your positive experience with us and look forward to working with you again in the future.

Posted 1 year ago

“Quick delivery and order was what i needed”

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Posted 1 year ago

Dear Teresa, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team.

Posted 1 year ago

“Easy and fast”

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Posted 1 year ago

Dear James, thank you for taking the time to leave us a review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team.

Posted 1 year ago

“Excellent service. Staff are highly professional”

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Posted 1 year ago

Dear Emma, thank you for leaving us such a lovely review. We’re happy to read about your positive experience with us and look forward to working with you again in the future.

Posted 1 year ago

“Top service, well packed. original equipment ribbons. quality cards.”

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Posted 1 year ago

Dear Michael, thank you for leaving us such a lovely review. We’re happy to read about your positive experience with us and look forward to working with you again in the future.

Posted 1 year ago

“Fast delivery, good quality”

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Posted 1 year ago

Thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team.

Posted 1 year ago

“High-quality membership cards delivered fast at a good price. Highly recommended.”

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Posted 1 year ago

Dear Kevin, thank you for taking the time to leave such a great review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback on to our team. We look forward to working with you again in the future.

Posted 1 year ago

“Great quality, easy to order and quick delivery, thank you. I would ihighly recommend.”

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Posted 1 year ago

Dear Shelley, thank you for leaving us such a lovely review. We’re happy to read about your positive experience with us and look forward to working with you again in the future.

Posted 1 year ago

“Till now everything almost good. The only thing I was missing, was that I was not notified that I had to sign two documents until I requested the status of shipment. This may be improved from your end.”

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Posted 1 year ago

Dear Marco, Thank you so much for taking the time to share your thoughts and experiences with us. We genuinely appreciate your feedback, as it helps us improve our services and provide an even better experience in the future. Rest assured, we have carefully considered your comments and suggestions. Your valuable input has inspired us to make necessary improvements to ensure a more exceptional experience for our valued customers like yourself. Thank you again for choosing our company, and we look forward to working with you in the future.

Posted 1 year ago

“Cards are fine but the courier used, never delivers and takes my parcel to a far shop. I was in and they didnt even attemps.”

Helpful Report

Posted 1 year ago

Dear Hayley, Thank you for sharing your review with us. We truly appreciate you taking the time to provide your feedback. We're glad to hear that you are satisfied with your recent purchase. Regarding the courier service, we value your input, and we will make sure to pass along your comments to them. Your feedback will undoubtedly aid us in improving our delivery services as we move forward. Thank you again for choosing our company, and we look forward to working with you in the future.

Posted 1 year ago

“I've now ordered Fobs twice and received them the next day. 1st time by phone, 2nd time online, both very easy processes.”

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Posted 1 year ago

Hi Jim, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback on to our team.

Posted 1 year ago

“Brillant service with designing the card. Quick delivery. Good quality cards.”

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Posted 1 year ago

Dear Anthony, thank you for leaving us such a lovely review. We’re happy to read about your positive experience with us and look forward to working with you again in the future.

Posted 1 year ago

“Super efficient service.”

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Posted 1 year ago

Dear Nick, thank you for leaving us such a lovely review. We’re happy to read about your positive experience with us and look forward to working with you again in the future.

Posted 1 year ago

ID Card Centre Ltd is rated 4.7 based on 885 reviews