ID Card Centre Ltd Reviews

Name: ID Card Centre Ltd
Address: Radiant House, 1A Studland Road, Northampton, United Kingdom
Rating: 4.70

4.7 Rating 877 Reviews

93 %

of reviewers recommend ID Card Centre Ltd

4.7

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ID Card Centre Ltd:

Leading supplier of ID cards, ID card printers, ID card printer ribbons, lanyards and associated products to organisations large and small.

Visit Website

Phone:

01604422422

Email:

sales@idcardcentre.co.uk

Location:

Radiant House,
1A Studland Road,
Northampton
United Kingdom
NN2 6NE

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ID Card Centre Ltd 1 star review on 28th May 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service.”

Helpful Report

Posted 8 months ago

Hi Velington, thank you for taking the time to leave us a positive review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 7 months ago

“Easy to navigate website, value for money product and swift delivery.”

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Posted 8 months ago

Hi Phillip, thank you for taking the time to leave such a wonderful review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 8 months ago

“Excellent service.”

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Posted 8 months ago

Thank you for taking the time to leave such a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 8 months ago

“I spent £958 under the pretence that I would be receiving a brand new printer. However, when it arrived it was clearly not brand new. The protective cover that the printer was in was ripped apart and damage, some of the labels had been removed and to top that off there was even rubbish in the box that it came in. I tried to return this and organise a refund, however, they wouldn't refund it. Even though their website guarantees 100% satisfaction. I have since reported this to the Trading Standards and would definitely not recommend.”

Helpful Report

Posted 8 months ago

Hi Emma, we apologise for the disappointment and inconvenience you experienced with your recent printer purchase. Upon investigation, we discovered that there was an issue with the delivery process, resulting in the product not meeting your expectations upon arrival. We have taken immediate action to rectify the situation by returning the printer and sending out a replacement promptly. Additionally, we are reviewing our internal procedures to prevent similar incidents in the future. We understand the importance of trust and customer satisfaction, and we appreciate your patience and understanding throughout this process. If you have any further concerns or require assistance, please don't hesitate to contact our customer experience team.

Posted 8 months ago

“Placed order on website only to be told item was out of stock.”

Helpful Report

Posted 8 months ago

We appreciate your feedback and apologise for the inconvenience caused by the item being out of stock after you placed your order. Unfortunately, another order was processed just before yours, depleting our available stock. We're working on improving our inventory update timings to prevent such occurrences. Please feel free to reach out to us for assistance finding an alternative or updates on when the item will be available again. Thank you for your understanding and we look forward to working with you again in the future.

Posted 8 months ago

“Easy ordering and very quick delivery.”

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Posted 9 months ago

Hi Natasha, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 8 months ago

“Great products and fast delivery.”

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Posted 9 months ago

Hi Matt, thank you for leaving us a wonderful review. We’re happy to read about your positive experience with us and look forward to working with you in the future.

Posted 9 months ago

“Easy to find required item”

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Posted 9 months ago

Thank you for leaving us a lovely review. We are happy to hear about your positive experience with us and look forward to working with you again in the future.

Posted 9 months ago

“Excellent product and price, just disappointed with UPS delivery service.”

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Posted 9 months ago

Hi Adrian, thank you for leaving us a great review. We're glad to hear you're satisfied with our products and pricing. We apologise for any inconvenience caused by the delivery service and will take your feedback into consideration for future improvements. We look forward to working with you again in the future.

Posted 9 months ago

“Excellent service”

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Posted 9 months ago

Thank you for leaving us a great review. We’re happy to read about your positive experience with us and look forward to working with you in the future.

Posted 9 months ago

“Very efficient and speedy service - thanks!”

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Posted 10 months ago

Hi James, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 10 months ago

“Spoke to 2 different people had 1st person not helpful, said they would call back with some answers to my questions,on Friday am now Monday still waithng! 2nd person different answers, rude and matter of fact. WOULD NOT RECOMEND”

Helpful Report

Posted 10 months ago

Thank you for sharing your experience with us. We appreciate your feedback, and we're sorry to hear about the challenges you encountered during your interactions with our team. During the initial call, our team member assisted you by reaching out to the supplier to try to speed up the process of acquiring braille stickers. Despite their efforts, it was determined that due to the intricate nature of the product, achieving a one-day turnaround was not feasible. Our team promptly relayed this information to you within a short timeframe and also raised concerns regarding the sizing of the requested lettering. During the subsequent call, we aimed to provide clarity regarding the challenges faced and potential solutions available. While we acknowledge there might have been moments of directness, our intention was to keep you informed and ensure accurate communication. We understand the importance of clear and respectful communication, and your feedback is invaluable in helping us improve our services. If you would like any further assistance, please feel free to contact our customer experience team who would be more than happy to assist you. Thank you once again for sharing your feedback, and we hope to have the opportunity to serve you better in the future.

Posted 10 months ago

“I'm trying to start a company and they seem to think I'm some kind of criminal. Refuses to sell to me.”

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Posted 10 months ago

“Super speedy delivery. Key fobs as advertised. Thanks!”

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Posted 10 months ago

Hi Felix, thank you for taking the time to leave us a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 10 months ago

“Don't believe the claims of same day dispatch and speedy delivery. I find the great reviews very suspect. I am still waiting for an item I ordered 5 days ago which was listed as in stock with estimated next day delivery. Just got an email to say it has only just shipped, which is the first communication since placing my order, with a customer waiting and asking for a date for me to install. Avoid this outfit and go for a reputable and trustworthy firm!”

Helpful Report

Posted 10 months ago

We sincerely apologise for the delay in your order. While we faced unforeseen stock shortages due to a recent surge in demand, we understand the importance of timely communication. Your feedback is valuable, and as an apology, we're refunding your shipping costs. We're working to improve our processes to prevent such delays in the future. Thank you for your understanding, and we appreciate your continued support.

Posted 10 months ago

“The worst customer service you could expect. Deal with them to have a sad experience. This is regrettable as they asked you so many unnecessary questions for wanting to buy blank cards-what I eventually bought on Amazon., what a shady business people”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback. We apologise for the inconvenience caused by the additional questions during your purchase of high-security blank cards. These measures are in place to comply with Project Genesius and prevent misuse. We appreciate your understanding and will use your input to improve our procedures while maintaining security. If you have any further concerns, please reach out to our customer experience team.

Posted 10 months ago

“Excellent delivery times within the stated 2 days”

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Posted 10 months ago

Thank you for taking the time to leave such a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 10 months ago

“Great customer assistance. Thank you, Ben”

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Posted 11 months ago

Hi Elmira, thank you for taking the time to leave such a kind review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 10 months ago

“Endless issues with our ID card machine, the printer has been returned to the manafacturer twice in less than 12 months. Still having endless issues with the printer and we are not eligible for a refund”

Helpful Report

Posted 11 months ago

We understand the challenges you've faced with your ID card printer, and we apologise for any inconvenience. Although your purchase falls outside our standard refund policy, please note that your printer is still under warranty. Our team is actively collaborating with the manufacturer to address and resolve the issues you've encountered. Your satisfaction is our priority, and we appreciate your patience. Should you have specific concerns or questions, please reach out to our customer experience team. We are committed to ensuring a positive resolution for you.

Posted 11 months ago

“EXCELLENT front start to finish and delivery next day, highly recommend and will be using again.”

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Posted 11 months ago

Hi Julia, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. We look forward to working with you in the future.

Posted 11 months ago

ID Card Centre Ltd is rated 4.7 based on 877 reviews