ID Card Centre Ltd Reviews

Name: ID Card Centre Ltd
Address: Radiant House, 1A Studland Road, Northampton, United Kingdom
Rating: 4.71

4.7 Rating 885 Reviews

93 %

of reviewers recommend ID Card Centre Ltd

4.7

Based on 885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ID Card Centre Ltd:

Leading supplier of ID cards, ID card printers, ID card printer ribbons, lanyards and associated products to organisations large and small.

Visit Website

Phone:

01604422422

Email:

sales@idcardcentre.co.uk

Location:

Radiant House,
1A Studland Road,
Northampton
United Kingdom
NN2 6NE

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ID Card Centre Ltd 1 star review on 28th May 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm trying to start a company and they seem to think I'm some kind of criminal. Refuses to sell to me.”

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Posted 1 year ago

“Super speedy delivery. Key fobs as advertised. Thanks!”

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Posted 1 year ago

Hi Felix, thank you for taking the time to leave us a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 1 year ago

“Don't believe the claims of same day dispatch and speedy delivery. I find the great reviews very suspect. I am still waiting for an item I ordered 5 days ago which was listed as in stock with estimated next day delivery. Just got an email to say it has only just shipped, which is the first communication since placing my order, with a customer waiting and asking for a date for me to install. Avoid this outfit and go for a reputable and trustworthy firm!”

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Posted 1 year ago

We sincerely apologise for the delay in your order. While we faced unforeseen stock shortages due to a recent surge in demand, we understand the importance of timely communication. Your feedback is valuable, and as an apology, we're refunding your shipping costs. We're working to improve our processes to prevent such delays in the future. Thank you for your understanding, and we appreciate your continued support.

Posted 1 year ago

“The worst customer service you could expect. Deal with them to have a sad experience. This is regrettable as they asked you so many unnecessary questions for wanting to buy blank cards-what I eventually bought on Amazon., what a shady business people”

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Posted 1 year ago

Thank you for sharing your feedback. We apologise for the inconvenience caused by the additional questions during your purchase of high-security blank cards. These measures are in place to comply with Project Genesius and prevent misuse. We appreciate your understanding and will use your input to improve our procedures while maintaining security. If you have any further concerns, please reach out to our customer experience team.

Posted 1 year ago

“Excellent delivery times within the stated 2 days”

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Posted 1 year ago

Thank you for taking the time to leave such a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 1 year ago

“Great customer assistance. Thank you, Ben”

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Posted 1 year ago

Hi Elmira, thank you for taking the time to leave such a kind review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 1 year ago

“Endless issues with our ID card machine, the printer has been returned to the manafacturer twice in less than 12 months. Still having endless issues with the printer and we are not eligible for a refund”

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Posted 1 year ago

We understand the challenges you've faced with your ID card printer, and we apologise for any inconvenience. Although your purchase falls outside our standard refund policy, please note that your printer is still under warranty. Our team is actively collaborating with the manufacturer to address and resolve the issues you've encountered. Your satisfaction is our priority, and we appreciate your patience. Should you have specific concerns or questions, please reach out to our customer experience team. We are committed to ensuring a positive resolution for you.

Posted 1 year ago

“EXCELLENT front start to finish and delivery next day, highly recommend and will be using again.”

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Posted 1 year ago

Hi Julia, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. We look forward to working with you in the future.

Posted 1 year ago

“Excellent Service for personalised lanyards”

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Posted 1 year ago

Hi Guy, thank you for taking the time to leave such a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 1 year ago

“Very disappointed with the company this time our order was returned to the company stating unable to deliver we don't know the reasons for this, the company have said they will send the order again but we would have to pay for the delivery again or provide a refund but this would not be a fully refund because we would still have to pay the delivery charge even though we did not received the order. We have ordered previously and there was no issue with the delivery.”

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Posted 1 year ago

We apologise for the inconvenience you experienced with your recent order after UPS returned the order advising “the receiver refused delivery”. We initially offered the reship with an additional cost on the information provided. The issue has been raised with UPS. We are sorry for any misunderstanding and have processed a refund as requested. If you have further concerns or need assistance, please contact our customer experience team.

Posted 1 year ago

“I’m disappointed with the cards order we have made , website stated one delivery date the really is completely different, the card numbers cannot be confirmed prior purchase - not the way it should be advertised and sold on the website. Lets see what and when we receive- watch this space”

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Posted 1 year ago

“Accurate product descriptions made it easy to order.”

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Posted 1 year ago

Hi James, thank you for taking the time to leave a lovely review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 1 year ago

“I paid extra to receive my order pre10.30am and it arrived after 2pm”

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Posted 1 year ago

Hi Eunice, We apologise for the inconvenience caused by the delayed delivery of your order. We understand the importance of timely deliveries, especially with the pre-12 service you paid for. We're currently investigating the issue with the courier and will be processing a partial refund for the pre-12 delivery. We appreciate your patience and value your business. If you have any further concerns, please contact our customer experience team.

Posted 1 year ago

“We have received delivery of badges and inserts - however, these arrived damaged. Very disappointed as this happened last year too, but was rectified quickly. We emailed with details and photos of the issue this; we received an immediate acknowledgement to say they'd be in touch. 4 days later, we were emailed to ask us to let them know when would be a good time for a call (name spelt incorrectly!). We responded but that was 3 days ago and we have not heard anything still. Very poor service given this is the 2nd time we've had this issue.”

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Posted 1 year ago

“pefect transaction”

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Posted 1 year ago

Thank you for taking the time to leave a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team.

Posted 1 year ago

“Great all round service”

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Posted 1 year ago

Hi Stuart, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team.

Posted 1 year ago

“Great price on printer ribbons and very quick delivery, Thanks.”

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Posted 1 year ago

Hi Steve, thank you for taking the time to leave such a great review. We’re pleased to know that you enjoyed your experience with us and look forward to working with you again in the future.

Posted 1 year ago

“I was very disappointed to not be allowed to have my delivery to my home address . I have had several deliveries to this address over the the last 4 years. Now an 8 year olds law is preventing that , with no pre-warning, or prior announcement. This is terrible customer service I have nop idea if delivery has been made ,or when , or by whom”

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Posted 1 year ago

Hi Tim, We are sorry to hear you are disappointed with your experience with us and would like to provide some context regarding the situation. The reason we were unable to deliver your order to your home address was due to the Project Genesius legislation, which imposes restrictions on certain types of goods and their delivery locations. We want to assure you that this decision was made in compliance with the law and the nature of the goods you ordered. We understand that in your previous order, the goods were not covered by this legislation, and it is important to note that this legal constraint only applies to specific product categories. To resolve this issue, we have sent your order to your company address as agreed upon for delivery tomorrow. We strive to provide the best service possible under these circumstances and appreciate your understanding of the legal constraints we must adhere to. If you have any further concerns or questions about the delivery, please don't hesitate to reach out to our Customer Experience Team. We are here to assist you and ensure that your order is delivered smoothly and on time.

Posted 1 year ago

“Great service, speedy delivery”

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Posted 1 year ago

Thank you for taking the time to leave such a kind review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team.

Posted 1 year ago

“Excellent service, fast response, reliability and integrity”

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Posted 1 year ago

Hi Oren, thank you for taking the time to leave such a lovely review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. We look forward to working with you again in the future.

Posted 1 year ago

ID Card Centre Ltd is rated 4.7 based on 885 reviews