ID Card Centre Ltd Reviews

Name: ID Card Centre Ltd
Address: Radiant House, 1A Studland Road, Northampton, United Kingdom
Rating: 4.71

4.7 Rating 885 Reviews

93 %

of reviewers recommend ID Card Centre Ltd

4.7

Based on 885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ID Card Centre Ltd:

Leading supplier of ID cards, ID card printers, ID card printer ribbons, lanyards and associated products to organisations large and small.

Visit Website

Phone:

01604422422

Email:

sales@idcardcentre.co.uk

Location:

Radiant House,
1A Studland Road,
Northampton
United Kingdom
NN2 6NE

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ID Card Centre Ltd 1 star review on 28th May 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“considering you charge for delivery and the value of your products are not cheap, a delivery trackers would be helpful. excluding Sunday I've been waiting 4 days for a delivery”

Helpful Report

Posted 3 years ago

Dear Greg, Thank you for taking the time to share your experience. Our standard delivery is 1-2 working days (excludes weekends) and so delivery should have been by Tuesday 6pm. Regrettably your item was out of stock and therefore you experienced a delay of 1 day in receiving your order, which is something we did not communicate to you. We sincerely apologise for that and are actively looking at how we can prevent this from happening again. Your order was shipped to you on 03/08 and our system does not generate a tracking number until the goods are shipped which is why you didn’t get an email containing a tracking number until this day. We trust that you have now received your order and are happy with your item. If you have any further issues, please don’t hesitate to contact our Customer Service team and we’ll be glad to help. Kind regards, Kate Cleaver Office Manager ID Card Centre Ltd

Posted 3 years ago

“Easy to find required accessories for our MagiCard 300 printer. We ran out of printer ribbon, and need some urgently, arrived next day as promised. Website easy to use, with prompt service. Thank you.”

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Posted 3 years ago

“Appalling.....Wasted a week of my time in taking an urgent time critical order, only to be told at the 11th hours that it wasn't in stock! Information which could have been told to me on the day of the order. Wasted my time and phone calls......”

Helpful Report

Posted 3 years ago

Dear David, We’re very sorry to hear about your negative experience with us. Due to an error on our part, our website’s information was incorrect and regrettably this caused an error when placing your order through the system. We would like to sincerely apologise for this error and the wasted time on your behalf, and can confirm that we have now issued a full refund. The issue on the website has now been rectified and we are actively looking into how we can avoid this issue in future. If you have any further comments or would like to discuss the issue further, please get in touch with customerservice@idcardcentre.co.uk. We apologise for this issue, and we hope you give us a chance to make things right in the future. Kind regards, Kate Cleaver Office Manager ID Card Centre Ltd

Posted 3 years ago

“Ordered on 16 July still waiting , and have been told may not arrive till August sometime , lanyards been at clearance for 8 over days , appalling service , paid around 30euro for postage .twice price of item to come from England to Ireland , can't believe this company, it's so utterly incompetent .”

Helpful Report

Posted 3 years ago

Dear Penny, Thank you for your feedback, and we can only apologise for the delay in your order arriving to you. I can confirm that we have investigated the issue you have experienced with the courier. Your order was released from customs on 24/07/2021 but the courier is now unable to confirm the location of the parcel. The courier has escalated this, and we will be in touch with you soon with an update or they may contact you directly. However, in the meantime, we have contacted you to offer a reship of your order free of charge. For us to proceed and get your order on its way to you, please respond to the email you have received, and we will gladly get this sorted. If you would like any further information about your order, please get in touch with customerservice@idcardcentre.co.uk and we’ll be happy to assist. We are sorry that you’ve had a negative experience, and hope you’ll give us another chance in the future. Kind regards, Kate Cleaver Office Manager ID Card Centre Ltd

Posted 3 years ago

“Excellent service, well impressed with how quickly I got the product.”

Helpful Report

Posted 3 years ago

Hi Debbie, thank you for taking the time to leave such a fantastic review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. Thank you again for your review, and we look forward to working with you again in the future.

Posted 3 years ago

“Everything from stock and a super fast delivery.”

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Posted 3 years ago

Dear Paul, thank you for leaving us such a wonderful review. We’re thrilled to read about your positive experience with us. Customer experience and satisfaction is our priority, and your review shows that our hard work is recognised. Thanks again for your kind words, we look forward to working with you again in the future.

Posted 3 years ago

“Really nice products coupled with a 5 star service what more could you want.”

Helpful Report

Posted 3 years ago

Hi RJ, thank you for taking the time to leave such a fantastic review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. Customer satisfaction is at the heart of every interaction, and we strive to go above and beyond for you. We’re delighted to see that our hard work is paying off. Thank you again for your review, and we look forward to working with you again in the future.

Posted 3 years ago

“Fast and easy to use.”

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Posted 3 years ago

Hi Robert, thank you for leaving us such a positive review. We’re thrilled to read that you're happy with your experience with us, and our team will be delighted to read what you wrote. Customer satisfaction is our priority, and your review shows that our hard work is recognised. We look forward to working with you again in the future.

Posted 3 years ago

“Very fast delivery and extremely helpful. Will definitely recommend and use again.”

Helpful Report

Posted 3 years ago

Hi Kerry, thank you for taking the time to leave such a fantastic review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. Thank you again for your review, and we look forward to working with you again in the future!

Posted 3 years ago

“easy ordering and quick delivery”

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Posted 3 years ago

Dear Steve, thank you for leaving us such a wonderful review. We’re thrilled to read about your positive experience with us, and our team will be delighted to read what you wrote. We look forward to working with you again in the future.

Posted 3 years ago

“Prompt reliable service every time!”

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Posted 3 years ago

Hi Peter, thank you for taking the time to leave such a fantastic review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. Customer satisfaction is at the heart of every interaction, and we strive to go above and beyond for you. We’re delighted to see that our hard work is paying off. Thank you again for your review, and we look forward to working with you again in the future.

Posted 3 years ago

“Extremely happy with the recent purchase. i would like to extend my special thanks to Andrew who helped me select the right key card that i was looking for the system. Finally, found a long term supplier for my hotel business. highly recommended and amazing team.”

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Posted 3 years ago

Hi VijayKumar, thank you for taking the time to leave such a fantastic review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. Customer satisfaction is at the heart of every interaction, and we strive to go above and beyond for you. We’re delighted to see that our hard work is paying off. Thank you again for your review, and we look forward to working with you again in the future.

Posted 3 years ago

“Arrived quickly, Alex was very quick in responding to me via e-mail and I'm very happy with my purchase :)”

Helpful Report

Posted 3 years ago

Dear Alexander, thank you for leaving us such a wonderful review. We’re thrilled to read about your positive experience with us, and our team will be delighted to read what you wrote. Customer experience and satisfaction is our priority, and your review shows that our hard work is recognised. Thanks again for your kind words, we look forward to working with you again in the future.

Posted 3 years ago

“The team were fantastic, turned my order around in super quick time, couldn't do enough for me, explained the process to me and really helped me out! more importantly the cards arrived on time and look fab. will deffo use them again.”

Helpful Report

Posted 3 years ago

Dear Liz, thank you for leaving us such a wonderful review. We’re thrilled to read about your positive experience with us, and our team will be delighted to read what you wrote. Customer experience and satisfaction is our priority, and your review shows that our hard work is recognised. Thanks again for your kind words, we look forward to working with you again in the future.

Posted 3 years ago

“Wouldn’t supply the goods even though I only ordered basic blank cards.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share your feedback. I can confirm that we have looked into this issue for you. Due to the nature of the equipment ID Card Centre supplies, we work alongside the Metropolitan Police and their Project Genesius initiative to prevent the sales of equipment for illegal purposes, and as such we have a legal duty to perform rigorous checks on each order. This, coupled with a lack of staff training, meant that your order was challenged unnecessarily. We can only apologise for this error, and we have now rectified the issues that led to this. If you’d like to discuss your experience further, please email us at customerservice@idcardcentre.co.uk. We hope you’ll give us another chance in the future. Kind regards, ID Card Centre Ltd

Posted 3 years ago

“Fast efficient service thanks Next day delivery excellent”

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Posted 3 years ago

Hi Mike, thank you for taking the time to leave such a fantastic review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. Customer satisfaction is at the heart of every interaction, and we strive to go above and beyond for you. We’re delighted to see that our hard work is paying off. Thank you again for your review, and we look forward to working with you again in the future.

Posted 3 years ago

“thank you fo qualty”

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Posted 3 years ago

Dear Ahmed, thank you for leaving us a positive review. Customer experience and satisfaction is our priority, and your review shows that our hard work is recognised. Thanks again, we look forward to working with you again in the future.

Posted 3 years ago

“Fantastic quick service!”

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Posted 3 years ago

Hi Lorraine, thank you for taking the time to leave such a fantastic review. We’re pleased to know that you enjoyed your experience with us and have passed your feedback onto our team. Customer satisfaction is at the heart of every interaction, and we strive to go above and beyond for you. We’re delighted to see that our hard work is paying off. Thank you again for your review, and we look forward to working with you again in the future.

Posted 3 years ago

“We've been using the ID Card Centre to supply our offices overseas with door access items for three years now. Export has been smooth as the paperwork has always been impeccable. As a result, Customs clearance has been quick and easy. Staff response times have always been rapid, attention to detail is sharp and prices are very competitive. Absolutely no hesitation in recommending.”

Helpful Report

Posted 3 years ago

Hi Geoff, thank you for leaving us such a wonderful review. We’re thrilled to read about your positive experience with us, and our team will be delighted to read what you wrote. Customer experience and satisfaction is our priority, and your review shows that our hard work is recognised. Thanks again for your kind words, we look forward to working with you again in the future.

Posted 3 years ago

“The best team in the planet to work with.”

Helpful Report

Posted 3 years ago

Hi there, thank you for taking the time to leave such a fantastic review. We’re pleased to know that you enjoyed your experience with us. Customer satisfaction is at the heart of every interaction, and we strive to go above and beyond for you. We’re delighted to see that our hard work is paying off. Thank you again for your review, and we look forward to working with you again in the future.

Posted 3 years ago

ID Card Centre Ltd is rated 4.7 based on 885 reviews