iCollectClothes Reviews

Name: iCollectClothes
Address: Unit 3 Capstan Centre, Thurrock Park Way, Tilbury, Unit 3 Capstan Centre, Thurrock Park Way, Tilbury, Thurrock
Rating: 4.95

5.0 Rating 30,348 Reviews

99 %

of reviewers recommend iCollectClothes

Company Reviews

Metrics

Info

5.0

Based on 30,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, Tilbury,
Unit 3 Capstan Centre, Thurrock Park Way, Tilbury
Thurrock
RM18 7HH

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iCollectClothes 5 star review on 15th June 2023

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a note advising that you have collected my items but we did not receive the e-mail with the collection time so my items have not been collected. I was in the house this morning and no-one even knocked on the door. We have used the service previously and it has been very good but are disappointed this time around.”

Helpful Report

Posted 3 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected and the driver not buzzing/knocking on the door. We can only apologise for this and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 3 years ago

“Did not collect my donation”

Helpful Report

Posted 3 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected on the requested dates. We can only apologise for this and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 3 years ago

“I tried dealing with a mistake from their system regarding the collection, only to encounter the rudest team representative on their phone lines (a guy called Jordan). I returned a missed call from them 4 min after they tried me. They kept hanging up on me and it took almost 20 tries to get through (I was hoping to still catch the driver in the area). Jordan was extremely rude when I attempted to enquire about details, talking over me and automatically repeating the same pre scripted message. My experience was made extremely difficult and frustrating because of this lack of personal engagement, I felt I was speaking to a pre recorded, automated voice rather than a present representative. It’s a shame, I’d had a good experience with this company in the past but they clearly don’t value their donators.”

Helpful Report

Posted 3 years ago

“On the day of collection I received four emails updating me about the time of collection that veered wildly. Once my bags were collected I found one bag of books dumped on the street a few doors down, while another pile of my books were dumped in a free library on my street. I tried to call to complain and was hung up on & so I have emailed. I would not use again.”

Helpful Report

Posted 3 years ago

“Firstly it was not picked up at 14.17 more like 15.17 I feel very concerned that what I was sending will not arrive at the correct place Sounded like the guy collected for lots of different charities my boxes etc were not kept together so how will he know where its meant to go if a label comes off”

Helpful Report

Posted 3 years ago

“sorry but I have had a poor experience. I took time off work to be at home as Ihada loads of stuff, the driver came with a full van and He took one carrier bag and promised to come back with another van. waiting since 11.30 and now it is 4.10 pm I must have called 8-10 times but no response.”

Helpful Report

Posted 3 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure the driver collects all the bags next time for you! Mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 3 years ago

“I booked for the 1st but if not the second of September. I waited on the first . I should of atleast recieved a message or a phone calling telling me about the 2nd of September pickup. On the 2nd of September, thank God i was at home. The gentleman rang my door bell like crazy none stop. I asked who it was he said nothing but kept ringing. When I finally opened the door and tried to explain to him that i have a baby sleeping and him ringing the bell once would of been fine and that when i asked who he was he could of just answered. The man showedd no concerns just looked at me in the eyes and said okay. Thats rubbish, next time i wouldnt use this service.”

Helpful Report

Posted 3 years ago

“Excellent service. Thank you for your prompt collection.”

Helpful Report

Posted 3 years ago

“I was told my collection would be 2.45-4.00pm. The driver turned up before 8.30am because he was passing. I then got an email with a revised time from 1.45pm, when I informed them the bags had already been collected I received a sarcastic response saying it wasn't one of their drivers! It was one of their vans and who would have had my details otherwise. I then got an email acknowledging my donation!I now question whether this is a legitimate organisation.”

Helpful Report

Posted 3 years ago

“I will be putting in a formal complaint. The driver just threw the boxes I provided, down the stairs of my flats and out the main entrance doors, the boxes were opening as he walked kicking one of them along the path. I am disgusted. I wanted to take my donations back in order to ensure they got to a charity in a good order.”

Helpful Report

Posted 4 years ago

“The iCollectClothes website says that they will accommodate customers requirements for collection. This is not the case. We are clearing a property for an uncle. The house is unoccupied and so having a set collection time is very important to us. Although we had no problem with the date, they were totally inflexible about the time and would only call to collect at a time that was not convenient to us. This seems to be because of their computer generated route plan. The office was very unhelpful when we contacted them. As a result our large donation will go elsewhere and we shall not be using this company in the future.”

Helpful Report

Posted 4 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding; however, we cannot book in time slots due to the amount of collections that are booked in for the. We can only apologise and make sure the driver follows the route so the time slots are as accurate as possible! Please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 3 years ago

“I waited till end of slot time but no show so had to leave outside but had a lot more ready in garage. Didnt want to pile it all up outside as disrespectful to my dad. So not happy to find false time logged on collection. Half hour before i left the property and bags were still there so time slot was useless”

Helpful Report

Posted 4 years ago

“It was a delight! They came when they said they would and were quick and efficient. Many thanks Carol Read”

Helpful Report

Posted 4 years ago

“Driver arrived first week could not understand English , so went away without anything rebooked told than on email that I would leave the amount of bags down side of house and only took 2 of them , when I called the office they said well probably don’t have enough space , what is the point in recording amount of stuff if they don’t collect it , sorry poor service , this took place on 16/6/21”

Helpful Report

Posted 4 years ago

Posted 3 years ago

“Did not take it all”

Helpful Report

Posted 4 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure this does not happen again, mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 3 years ago

“Really rude employee berating me for not leaving a note about outside collection when I had email correspondence saying ok to leave outside and I left it outside with a note on top.... totally unnecessary approach to the situation”

Helpful Report

Posted 4 years ago

“So this service a 'cash for clothes' service? I want to be sure my items are going to someone in need. The homeless do not have money to spend in charity shops no matter how cheap they are. Please could you send information regarding if or how you help these individuals Thank you”

Helpful Report

Posted 4 years ago

“No one has been to pick up items tried calling but line fails”

Helpful Report

Posted 4 years ago

“I received an email saying that my bags had been picked, yet this isn't true. Hours after I received the email, I realised that bags weren't actually picked as stated in the email.”

Helpful Report

Posted 4 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected on the requested dates. We can only apologise for this and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 3 years ago

“A little disappointed. Wouldnt expect I'd have to say dont take the box/crate we keep our letters in too. It's a clothing collection and they took other items that were not specified.”

Helpful Report

Posted 4 years ago

iCollectClothes is rated 5.0 based on 30,348 reviews