i4me Insurance Brokers Reviews

Name: i4me Insurance Brokers
Rating: 4.85

4.9 Rating 9,002 Reviews

99 %

of reviewers recommend i4me Insurance Brokers

Company Reviews

Metrics

Info

4.9

Based on 9,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01603 786881

Email:

household@i4me.co.uk

i4me Insurance Brokers 5 star review on 16th August 2022

Anonymous

Anonymous // 01/01/2019

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“Good, straight forward quotation process.”

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Posted 4 years ago

“Competitive prices for the full cover I require. Renewal price did not rise inexplicably like many insurers do after the first year discount. Easy online renewal process and documents issued.”

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Posted 4 years ago

“Very easy process all round. Very compatible quote”

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Posted 4 years ago

“Recently renewed my home insurance policy following a telephone conversation, they were very helpful and immediately got back to me with a revised quote having discussed some changed circumstances”

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Posted 4 years ago

“A good insurance with low excess and reaonable comparative premium. These brokers actually answwer questions on the telephone ! Great.”

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Posted 4 years ago

“Straight forward process fir renewing my policy with i4me ... price remained competitive and the reason I stayed with this company.”

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Posted 4 years ago

“Excellent and efficient service. Highly competitive quote. Easy access vie phone and e-mail.”

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Posted 4 years ago

“I went with this company not due to their service, which I felt was poor to average, but because they were offering me an AVIVA policy which is a big name so gave me some comfort. James was excellent and very helpful initially, but on phoning back and asking to speak to him I was unable to do so. This meant constantly having to start at the beginning with a new advisor. I had spoken to my current insurer to ask if I was covered for loss of income due to COVID 19. iAme immediately put the previously quoted price up by around 60 pounds although I said that I was unsure if I could claim or not. I asked if I could come back to them and confirm whether I could make a claim or not but they said they could not be backwards and forwards with quotes! So if I did call to take their insurance, it would most likely be the higher price. I was not able to make a claim, so I called them back, explained and asked what they could offer me. Guess what, they were back to the original price quoted, so I took the insurance, ONLY because it was AVIVA. I found all this a bit off putting and if I had not persevered, they would have lost me. They could improve their service, by allowing people to speak to someone they have already spoken to when requested and not force another person on them and they could be more flexible with issues such as mine. It does not take much to recalculate the quote and my previous agent said all they had to do was phone them for confirmation the claim was not going ahead and that should be sufficient. Lack of effort nearly lost you a customer!”

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Posted 4 years ago

Dear Ms M. I Am sorry that you feel that our service was poor to average, this is certainly not the impression that we would like our customers to leave us feeling and it is also not consistent with other feedback that we receive. I have reviewed your file and can make the following observation: you are a new customer that has just joined i4me. We had provided you a quotation from AVIVA of £161.32. This quote was based on you having made 1 claim in March 2019. A couple of days after we had provided the quotation you called us and told us that you had just put in an additional claim with your existing insurance company. As a second claim had just been made, this affected the AVIVA price. The price increased from £161.32 to £223.48. 5 days later you called us and advised that you had withdrawn the claim with your existing insurers and your premium reduced to the original price of £161.32 This was the price that you paid for your policy. We are not a large call centre organisation, we are a team of 12. Any customer of i4me can always be able to speak to the same member of staff if they are available and if they are in the office. If they are not available, customers can always ask for a call back. Staff are currently working from home however, this should not impact the service you receive.

Posted 4 years ago

“Clear to understand and straight forward holiday let insurance, easy to renew and not too much of an increase in premium. Good that the information came by e:mail and hard copy.”

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Posted 4 years ago

“Chose i4me on comparethemarket.com. Satisfied after 3 years.”

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Posted 4 years ago

“After 5 years with our current insurer for our holiday rental cottage I was staggered at this year's price. An internet cheque led me to i4me and saved over £100.”

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Posted 4 years ago

“Excellent clear questions and policy information staff particularly Liz v helpful”

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Posted 4 years ago

“Fast and efficient service. Fair price. Very personable staff.”

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Posted 4 years ago

“I have been very busy and meant to renew my policy but completely forgot,fortunately a representative called ne eith a reminder do I renewed there and then,the staff are helpful and efficient”

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Posted 4 years ago

“very helpful and professional”

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Posted 4 years ago

“Excellent service and saved over £400 on my insurance cost. Highly recommended”

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Posted 4 years ago

“Mmm. We tried to make a claim for loss of income on our holiday let insurance for loss of access because of Covid19. However Insurance wouldn't pay as we'd got the £10,000 small business payment from the government. To be honest I don't agree with this. Feel short changed and they got out of paying in my opinion. Like they do, if they can get out of paying they will.”

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Posted 4 years ago

Thank you for your recent feedback. Whilst we (i4me) have authority to arrange and administer insurance policies, we do not have any authority in relation to the claims handling process and we cannot directly influence insurers’ decisions. We can share our own views but ultimately it is the insurer that decides how claims are settled. This said, we do have a good dialogue with insurers and are happy to feed back to them on specific matters. We have already liaised with them about the government grant, and the rationale behind this. Property insurance policies are written on an ‘indemnity’ basis, which means that a successful claim would put the claimant back in the same financial position as they would have been prior to suffering a loss. As part of the claims process, insurers will need to ‘measure’ the financial loss a policy holder has suffered. Ultimately, this is to ensure that any claim paid is appropriate. The situation we find ourselves in is that there is potential for some policyholders to benefit from claims. If a successful claim were made for lost profit from denied or restricted access, the policyholder could in addition seek government funding if eligible, thereby profiting from the situation. This goes against the principles of insurance, and is the reason why insurers reserve the right to measure financial loss in the first instance.

Posted 4 years ago

“Great service with advice and everything explained clearly. And a very competitive price”

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Posted 4 years ago

“I came across i4me just by chance and I am delighted that I did, The 2 staff that I spoke to by telephone were very helpful and professional. I hope that it is the first of many policies for which I invite them to quote”

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Posted 4 years ago

“Very good service. Very satisfied.”

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Posted 4 years ago

i4me Insurance Brokers is rated 4.9 based on 9,002 reviews